IT Boutique Hotel & Restaurant

Property class: 4

Choose dates to view prices

Close to Mamitas Beach and Playa del Carmen Main Beach, IT Boutique Hotel & Restaurant provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to spa services, such as a facial, a sports massage or a body wrap. Enjoy a meal at the two on-site restaurants. In addition to a bar, guests can connect to free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
The current price is £52
includes taxes & fees
2 Oct - 3 Oct

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

A hotel room with a large bed, a bedside table with a lamp, and a window with a view of greenery.

Deluxe Room

7.6 out of 10
Good
(7 reviews)
  • Resort view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Plus

A hotel room with a large bed, two bedside lamps, a window with curtains, and a wooden headboard.

Deluxe Plus

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Balcony

A hotel room with a large bed, a bedside table with a lamp, a tray with glasses and a cup, and a view of the outside through a large window.

Premium Room, Balcony

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Balcony

A hotel room with a large bed, a wooden headboard, and a view through sheer curtains.

Suite with Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

A hotel room with a large bed, a smaller bed, and a seating area with a view through a patterned window.

Premium Room, 2 Queen Beds, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Apartment, 1 King Bed with Sofa bed

A modern bedroom with a large bed, wooden headboard, bedside lamps, a ceiling fan, and a wardrobe.

Superior Apartment, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Apartment

A modern living room with a sofa, a TV, a ceiling fan, and a kitchen area with a refrigerator and dining table.

Family Apartment

  • 2 bedrooms
  • Sleeps 6
  • 3 King Beds and 1 Double Sofa Bed

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About the area

Located in Zazil-ha, a neighbourhood in Playa del Carmen, IT Boutique Hotel & Restaurant is in the entertainment district and near the beach. Playa del Carmen Maritime Terminal and El Camaleón Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Visit our Playa del Carmen travel guide
Map
1a. Nte. Manzana 157 Lote 4, Zazil-ha, Playa del Carmen, QROO, 77720

What's nearby

  • An aerial view of a coastal city with a wide beach, clear turquoise waters, and dense greenery.
    Mamitas Beach
    3 min walk - 0.2 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    5 min walk - 0.3 miles
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    8 min walk - 0.5 miles
  • A multi-level shopping mall with palm trees, hanging decorations, and various stores.
    Quinta Alegría Shopping Mall
    13 min walk - 0.7 miles
  • Coco Beach
    6 min walk - 0.4 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    45 min drive

Restaurants

  • San Lucho Mezcaleria
    2 min walk
  • Las Hijas de la Tostada
    4 min walk
  • Ah Cacao Chocolate Café
    3 min walk
  • Pizza Italia
    2 min walk
  • Colectivo Mexicano Cervecero
    2 min walk

About this property

IT Boutique Hotel & Restaurant

  • Upscale hotel near Playa del Carmen Main Beach
  • Close to Mamitas Beach and Quinta Avenida, IT Boutique Hotel & Restaurant provides a poolside bar, a rooftop terrace and a coffee shop/cafe. Treat yourself to spa services, such as a facial, a sports massage or a body wrap. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a bar.
  • You'll also find perks such as:
    • An outdoor pool, along with sunloungers
    • Free self-parking and extended parking
    • Cooked-to-order breakfast (surcharge), smoke-free property and a 24-hour front desk
    • A front desk safe, wedding services and tour/ticket information
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All guest rooms are individually furnished, and have comforts, such as premium bedding and heated floors, as well as thoughtful touches, such as laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Showers and shampoo
    • Flat-screen TVs with cable channels
    • Wardrobes/cupboards, patios and heated floors

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Free extended parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 220 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • IT Restaurant

Things to do

  • Beach yoga
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 17 and younger are not allowed at this property; all guests older than 17 are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 220 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this property

Frequently asked questions

Does IT Boutique Hotel & Restaurant have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at IT Boutique Hotel & Restaurant?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at IT Boutique Hotel & Restaurant on 2 Oct 2026 start from £52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is IT Boutique Hotel & Restaurant pet-friendly?

No, only service animals are welcome at the property.

How much is parking at IT Boutique Hotel & Restaurant?

Self-parking and extended parking are free at this property.

What time is check-in at IT Boutique Hotel & Restaurant?

Check-in start time: 3 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at IT Boutique Hotel & Restaurant?

Checkout is at noon.

Where is IT Boutique Hotel & Restaurant located?

Located in Zazil-ha, this hotel is within a 10-minute walk of Mamitas Beach, Playa del Carmen Main Beach and Quinta Avenida. Coco Beach and Super Chedraui Selecto Avenida 10 are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

IT Boutique Hotel & Restaurant Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 321 out of 532 reviews
Rating 8 - Good. 122 out of 532 reviews
Rating 6 - Okay. 43 out of 532 reviews
Rating 4 - Poor. 23 out of 532 reviews
Rating 2 - Terrible. 23 out of 532 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean and both pools have an amazing view.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Playa del Carmen, clean and close to the main street and beach. The staff was so helpfull and courteus.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. We did mention to the front desk that the shower had lukewarm water but nothing was done about that. If you like cold showers, there you go. Concierge service was excellent. Great staff, very friendly. Did not have a car so no comment on the parking there.
Stayed 5 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good breakfast and helpful staff.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a little update upstairs in the pool areas but the hotel is spotless which makes up for it. Great staff, food and beautiful rooms!
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Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel- 1min walk from the strip so you may be hearing some music or singing from karaoke bars. Staff is wonderful and their free breakfast was more than any ordinary breakfast!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff, clean room, and a restaurant with unique tasty food and great service.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay and will definitely be staying here again! Friend and i stayed here for 4-5 days and had an awesome experience. The employees were great and very accommodating of any request. It was my birthday and my friend told an employee, who then surprised me with a dessert and singing lol. I asked to use their fridge for my leftover ceviche and the next day they brought me a mini fridge up! The ppl at the front desk were awesome and answered every question thoroughly and gave perfect suggestions, especially Yari. He gave perfect restaurant suggestions and led us to our best meals in Playa this trip! A/C worked great, water nice and hot, comfortable beds, clean pools, nice patio. No issues at all.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amenities
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and very helpful staff. Great location as well!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Love everything about this hotel from the location to the staff that was always very helpful with any questions that we had.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly check in staff. Clean modern room, amazing roof top pool area. Would return
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, safe, and convenient hotel near the best of Playa del Carmen
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and staff! Highly recommend!
Stayed 10 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel near all the amenities. Clean and quiet. We would stay again.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location off the beaten path but close by everything
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel truly is centrally located. Staff was very friendly and so helpful in helping me to arrange a surprise for my fiancée. Definitely would not hesitate to stay here again.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel front staff were amazing. We stayed for 2 nights, hotel was clean, washrooms were clean. Nice amenities. Will stay here again next time.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location... Great view from the roof top
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel . Near everything… The staff is amazing … Every one is very nice, helpffull and polite . Yago and Valentina from the front desk are amazing… Só nice and polite … I will go back in the future and will stay this this hotel for sure . I super recommend this facility … I had an amazing time . Thank you all …
Stayed 9 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely amazing. All of the staff members were very helpful and friendly, particularly Yair, who made our experience even better. It was within 10 mins walking distance to a TON of great restaurants in every direction, and only about a 10 minute walk to the beach as well! If we stay in Playa del Carmen again we will certainly stay here!
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. very clean and friendly staff! Only a minute walk to 5th avenue.. but super quiet area. Felt safe walking back to the hotel at night, even as a solo female traveler. Highly recommend!
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were the best part! They made us feel welcome and at home. The property has beautiful roof top views and a close walk to the beach/ 5th Avenida. They made our trip a nice place to relax after a long day of adventures! The only thing I would change is longer hours open for the roof top (both morning and evening) would've been a nice option.
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Close to quinta avenida! Without the loud noise from the clubs! Would recommend.
Stayed 4 nights in Nov 2023