Title: Hotel Santa Croce Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Santa Croce Travelers relax on the sun-drenched terrace before savoring authentic Italian flavors at this charming retreat in the heart of Playa del Carmen ## Photo gallery for Hotel Santa Croce ![Bar (on property) - Hotel Santa Croce (Playa del Carmen)](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/460f727d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Penthouse with Private Balcony and Pool | Terrace/patio - Hotel Santa Croce (Playa del Carmen)](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/a1660751.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Penthouse with Private Balcony and Pool | Terrace/patio - Hotel Santa Croce (Playa del Carmen)](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/9aed45ba.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 1 Queen Bed | Desk, free WiFi - Hotel Santa Croce (Playa del Carmen)](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/78cb4827.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Santa Croce (Playa del Carmen)](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/374dc163.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Santa Croce brings Italian flair to Mexico's coastline. Guests unwind on the sunny terrace, enjoy authentic dishes at the Santa Croce restaurant, or sip coffee at the café. The property offers in-room WiFi and a 24-hour front desk to help plan coastal adventures. ## Reviews 6.8 ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available - Bar ## Room options ### Check availability for these dates Tonight [Dec 31 - Jan 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 1 - Jan 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=8961825&PinnedHotelID=8961825&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 5 of 5 rooms ### View all photos for Double Room ![Double Room | Desk, free WiFi](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/358ee629.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Air conditioning Full-sized fridge/freezer Flat-screen TV Ceiling fan Private bathroom Cable channels Daily housekeeping Desk - 258 sq ft - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Room ![Room | Desk, free WiFi](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/d5fe9c96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room ### Highlights Balcony Air conditioning Free rollaway/extra beds Full-sized fridge/freezer Flat-screen TV Ceiling fan Private bathroom Cable channels - 312 sq ft - City view - Sleeps 4 - 2 Double Beds ### View all photos for Family Room ![Family Room | Desk, free WiFi](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/9e0d0c86.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Balcony Air conditioning Free rollaway/extra beds Full-sized fridge/freezer Flat-screen TV Ceiling fan Private bathroom Cable channels - 312 sq ft - City view - Sleeps 6 - 3 Double Beds ### View all photos for Penthouse with Private Balcony and Pool ![Penthouse with Private Balcony and Pool | Desk, free WiFi](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/ecbbe132.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse with Private Balcony and Pool ### Highlights Balcony Air conditioning Free rollaway/extra beds Kitchen Full-sized fridge/freezer Flat-screen TV Ceiling fan Separate bedroom - 646 sq ft - 1 bedroom - City view - Sleeps 8 - 3 Double Beds OR 1 Double Sofa Bed ### View all photos for Deluxe Double Room, 1 Queen Bed ![Deluxe Double Room, 1 Queen Bed | Desk, free WiFi](https://images.trvl-media.com/lodging/9000000/8970000/8961900/8961825/78cb4827.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 1 Queen Bed ### Highlights Air conditioning Full-sized fridge/freezer Flat-screen TV Ceiling fan Private bathroom Cable channels Daily housekeeping Desk - 269 sq ft - Sleeps 2 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Santa-Croce.h8961825.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hotel-Santa-Croce.h8961825.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.62932%2C-87.07175&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n7Wu8BcD0TFzryvF3o4nl3__ZAo=) 10 av. N, entre calle 14 N y 14, Playa del Carmen, QROO, 77710 #### What's nearby - Quinta Avenida \- 2 min walk \- 0.1 miles - Quinta Alegría Shopping Mall \- 2 min walk \- 0.1 miles - Playa del Carmen Main Beach \- 3 min walk \- 0.2 miles - Central Square \- 5 min walk \- 0.3 miles - Mamitas Beach \- 6 min walk \- 0.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive #### Restaurants - ‪Aldea Corazón - ‬2 min walk - ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬2 min walk - ‪Aldo's - ‬2 min walk - ‪Los Tulipanes - ‬2 min walk - ‪BIO-natural - ‬2 min walk ## About this property ### Hotel Santa Croce Hotel near Quinta Avenida Near Playa del Carmen Main Beach and Mamitas Beach, Hotel Santa Croce provides a terrace, a coffee shop/cafe and a bar. The on-site Italian cuisine restaurant, santa croce, offers breakfast, lunch, dinner, light fare and children's meals. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Full breakfast (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe - Tour/ticket information and a 24-hour front desk Room features All guest rooms at Hotel Santa Croce offer comforts, such as air conditioning, as well as More amenities include: - Bathrooms with showers - Flat-screen TVs with cable channels - Full-sized fridge/freezers, ceiling fans and daily housekeeping ## Similar properties ![Interior](https://images.trvl-media.com/lodging/23000000/22710000/22709600/22709549/6e64cd13.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Maya Suites By LHMG Downtown Playa del Carmen - Hot tub - Free Wi-Fi - Air-conditioning - Housekeeping 8.0 Very good 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=22709549&PinnedHotelID=22709549&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/9000000/8970000/8961500/8961458/76486955.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Alux Playa del Carmen Downtown Playa del Carmen - 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Free Wi-Fi [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=49249101&PinnedHotelID=49249101&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi ### Parking and transport - No on-site parking available - 24-hour return airport shuttle on request for a surcharge ### Food and drink - Daily full breakfast available 8 AM to 11:30 AM for a fee: MXN 110 for adults and MXN 110 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - santa croce ### Things to do - Pool ### Family friendly - In-room full-sized refrigerator/freezer ### Conveniences - 24-hour front desk - Safe at front desk ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Terrace ### Accessibility - No lift ### More - Designated smoking areas ## Room amenities ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Full-sized refrigerator/freezer - Limited room service ### More - Air conditioning - Ceiling fan - Desk ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: 10:30 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free 2 total pets Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately MXN 110 for adults and from MXN 110 for children - Airport shuttle fee: MXN 1200 per vehicle (one-way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Hotel Adventure Experience playa del carmen Hotel Adventure Experience Adventure Experience playa del carmen Hotel Santa Croce Hotel Hotel Adventure Experience Hotel Santa Croce Playa del Carmen Hotel Santa Croce Hotel Playa del Carmen ## Frequently asked questions ### Is Hotel Santa Croce pet-friendly? ### How much is parking at Hotel Santa Croce? ### What time is check-in at Hotel Santa Croce? ### What time is check-out at Hotel Santa Croce? ### Does Hotel Santa Croce provide a shuttle to the airport? ### Where is Hotel Santa Croce located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Santa Croce Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.4 Cleanliness ### 8.2 Location ### 7.6 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 21 8 - Good 39 6 - Okay 23 4 - Poor 16 2 - Terrible 14 ## Reviews ### 2/10 Terrible #### Alejandro, Puebla 12 Aug 2020 Disliked: Staff & service Pésimo servicio, me negaron mi reservación porque la persona que entregaba las llaves no estaba en el hotel, y fue muy grosero su trato ##### Alejandro Stayed 1 night in Aug 2020 ### 4/10 Poor #### Mia 4 Aug 2020 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Kunde inte betala med kort då kortläsaren var trasig. Vilket betyder att nätterna inte registreras Eftersom stranden var helt stängd pga pandemin,så tänkte vi att det finns ##### Mia Stayed 5 nights in Jul 2020 ### 8/10 Good #### Verified traveller 25 Jun 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar bonito y bien ubicado para el precio. Deben mejorar el check in ##### Verified traveller Stayed 1 night in Jun 2020 ### 10/10 Excellent #### Verified traveller 5 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bien, queda muy cerca de todo, buena ubicación . ##### Verified traveller Stayed 3 nights in Feb 2020 ### 8/10 Good #### Rafael, Morelos, México. 11 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto lo cercano a donde se aborda el ferri y que hay comercios cerca del lugar. No me gusto que el baño de la regadera no tuviera puerta oh cortina. ##### Rafael Stayed 2 nights in Nov 2019 ### 2/10 Terrible #### Antonio 13 Oct 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fatal El precio cobrado casi fue el doble que el anunciado, muy caro para su nivel de servicio y no había gente para recibir de 11 de la noche a 6 de la mañana, un engaño ##### Antonio Stayed 1 night in Oct 2019 ### 10/10 Excellent #### Alex 31 Oct 2018 Liked: Cleanliness, property conditions & facilities, room comfort Great location. Nothing fancy but great place to sleep. Very clean and ac works great. Staff is excellent. Everything is within walking distance ##### Alex Stayed 3 nights in Oct 2018 ### 6/10 Okay #### Luis, Monterrey 20 Sept 2018 Liked: Cleanliness, room comfort Disliked: Staff & service #### Buen lugar para hospedarse Cerca de la 5a avenida, se me complicó un poco localizarlo porque no tiene mucha señalización, el lobby es muy modesto. La habitación en la que me quedé estaba muy cómoda y se podía descansar sin problema. Quisiera comentar que tuve problemas en la reservación porque me cobraron dos veces y la resolución tardó un poco, fuera de eso me agradó el hotel. ##### Luis Stayed 4 nights in Sep 2018 ### 4/10 Poor #### Mario humberto 30 Aug 2018 #### No lo recomiendo En general mal el hotel mala información en recepción, habitaciones con muy mal aspecto en general sabanas muy feas etc. ##### Mario humberto Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Gustavo 16 Aug 2018 Liked: Staff & service, property conditions & facilities, room comfort #### Buena Ubicación y Atención No hicieron limpieza ni me dieron shampoo y crema que me dieron en Enero 2018 ##### Gustavo Stayed 2 nights in Jul 2018 ### 2/10 Terrible #### omar, guadalajara 11 Aug 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ni aunque costara 100 pesos la noche , regresaria La regadera olía a orines , al bañarse el agua salía hasta el dormitorio , los colchones súper viejos y todo estaba muy sucio !!! ##### omar Stayed 1 night in Aug 2018 ### 8/10 Good #### Verified traveller 10 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### En muy buen lugar Esta en un lugar muy céntrico, los cuartos muy cómodos y me gusto mucho el servicio del personal son muy amables ##### Verified traveller Stayed 2 nights in Aug 2018 ### 10/10 Excellent #### Armando 19 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excelente hotel cerca de todo, la playa, bares, restaurantes, el staff es muy amable, un lugar excelente para dormir despues de estar todo el dia disfrutando ##### Armando Stayed 6 nights in Jun 2018 ### 10/10 Excellent #### Christopher 6 Jun 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Accesible Agusto muy recomendable y accesible ##### Christopher Stayed 1 night in Jun 2018 ### 8/10 Good #### JESSE, Irving,Tx 4 Jun 2018 Liked: Cleanliness, staff & service #### Good location and price hotel Stayed Tuesday through Saturday in the Suite 11 which has a jacuzzi on the terrace. On the 1st night my girlfriend and I enjoyed the jacuzzi and left an iPhone plugged outside. Well the next morning it was gone, removed from the charging plug and to make things even weirder, the main door to the suite was locked. FYI if you get suite 11, it has a shared or connecting door with room 10\. Well on first day I told the front desk that the door wasn't locked, in other words the other guest could just open the door and walk in with ease or visa versa. The door was finally locked on the 3rd day. Also, the cameras don't work, found this out when I asked about the video of the suite 11 entrance after the cell phone disappeared. Now don't get me wrong the hotel is in a good location and price is great. It provides all the basic amenities. In suite 11 there's 3 beds but only 1 is soft and comfortable. FYI if you move the middle bed towards the TV then you'll feel the AC breeze hit you and stay cool at night. Beware there's parking around the corner at a 200 pesos per day charge. Breakfast at the downstairs restaurant is awesome. Or you can go to La Tortuga down the street. Fyi bring toiletries. Shopping and 5th Avenue is super close. Hope y'all give this place a try. ##### JESSE Stayed 2 nights in May 2018 ### 8/10 Good #### Carlo, Playa del Carmen 17 Apr 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 1er parada para mi estancia permanente!! Es un hotel sencillo, lindo y agradable El personal se esmera mucho para que uno como huésped se sienta como en casa, felicitaciones a Sasha el gerente y a Eduardo un empleado que siempre está para atender la necesidades de los huéspedes en gral!!! ##### Carlo Stayed 3 nights in Apr 2018 ### 2/10 Terrible #### Verified traveller 10 Apr 2018 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### No funciona el aire acondicionado Son las 2 am y no podemos dormir, el aire acondicionado no funciona, esto es una estafa, esta mas fresco afuera que dentro de la habitacion ##### Verified traveller Stayed 1 night in Apr 2018 ### 4/10 Poor #### Verified traveller 9 Apr 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Hotel cerca playa No me respetaron el precio con el que reserve en linea. ##### Verified traveller Stayed 1 night in Apr 2018 ### 6/10 Okay #### ravi , bze 3 Apr 2018 #### Good and Quick Good and Quick good for a night nothing much ... ........................................................................... ##### ravi Stayed 1 night in Apr 2018 ### 4/10 Poor #### Verified traveller 2 Apr 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Concerned about privacy Not worth what you are paying for. They are not very honest people. False advertisement when it comes to breakfast Beds are horrible not family friendly hotel. Needs some up dating. ##### Verified traveller ### 6/10 Okay #### pepiña, playa del carmen 28 Mar 2018 Liked: Cleanliness, staff & service Disliked: Room comfort #### Hotel El colchón es malísimo. Se te clavan los muelles en la espalda. Y permiten mucho ruido a cualquier hora de la noche. ##### pepiña Stayed 1 night in Mar 2018 ### 2/10 Terrible #### F 28 Mar 2018 Disliked: Staff & service, property conditions & facilities, room comfort #### Es un fraude... NUNCA se hospeden ahí Hotel muy viejo y ruidoso, personal arrogante, caro para lo que es un motelito. Es un fraude al decir que incluye desayuno y solo es un descuento para cobrarte. NUNCA vayan ahí, es una decepción en general. ##### F Stayed 3 nights in Mar 2018 ### 10/10 Excellent #### Verified traveller 27 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen lugar. El hotel esta muy centrico. Muy buenas instalaciones y el personal es amigable. No tiene estacionamiento. ##### Verified traveller Stayed 1 night in Mar 2018 ### 4/10 Poor #### Florian, Deutschland 8 Mar 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Eigentlich nicht schlecht... ...aber dieser beißende Geruch aus dem Abfluss und die sporadisch auftretenden lauten Geräusche aus der Wand gehen einfach gar nicht.. Preis/Leistung wäre super, wenn dies behoben wird. Top Lage, bewachter Parkplatz, tolles Frühstück beim Italiener um die Ecke. ##### Florian Stayed 2 nights in Mar 2018 ### 8/10 Good #### Gustavo 21 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### BUENA ESTANCIA EL HOTEL, ATENCIONES Y SERVICIOS BUENOS LO UNICO ES QUE SE ENCUENTRA EN ZONA ALEJADA Y SOLA POR LA NOCHE ##### Gustavo ## Expedia's Latest Trends ### Hotels > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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