Title: Hotel Hacienda Paradise Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Hacienda Paradise Colonial hotel with free breakfast and spa services ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/307548cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/5aa13b9d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, Poolside | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/fbb3f513.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony view](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/76d3ec66.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room, Balcony | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/5061f3b0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Tucked away near Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise by BFH offers a serene retreat. Unwind with spa services like a hot stone massage or facial, then enjoy continental breakfast at the poolside restaurant Coloretta. With free WiFi in public areas, an outdoor pool with sun loungers and multilingual staff on hand. 8.4 Very good ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 11 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=862618&PinnedHotelID=862618&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Deluxe Room | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/3333929c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Individually furnished Individually decorated Air conditioning HDTV Ceiling fan Premium bedding Blackout curtains Rainfall showerhead - Sleeps 3 - 1 King Bed ![Room, Balcony | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/85d2eac5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Balcony ### Highlights Balcony Individually furnished Individually decorated Air conditioning HDTV Ceiling fan Premium bedding Blackout curtains - 323 sq ft - Sleeps 2 - 1 King Bed ![Quadruple Room, Balcony | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/c3491b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Balcony 8.0 Very good 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning HDTV Ceiling fan Premium bedding Blackout curtains - 323 sq ft - Sleeps 4 - 2 Double Beds ![Room, Poolside | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/f82a060b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Poolside 9.0 Wonderful 7 reviews ### Highlights Garden Individually furnished Individually decorated Air conditioning HDTV Ceiling fan Premium bedding Blackout curtains - 377 sq ft - Sleeps 3 - 1 King Bed ![Quadruple Room, Poolside | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/060310a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room, Poolside ### Highlights Garden Individually furnished Individually decorated Air conditioning HDTV Ceiling fan Premium bedding Blackout curtains - 377 sq ft - Sleeps 4 - 2 Double Beds ![Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/1000000/870000/862700/862618/38b61c80.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Individually furnished Individually decorated Air conditioning HDTV Ceiling fan Premium bedding Blackout curtains Rainfall showerhead - Sleeps 2 - 1 Double Bed ## You may also like Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/10000000/9070000/9062500/9062475/b1b32fd1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Devossion By Live Aqua Playa del Carmen All Inclusive - Adults Only Downtown Playa del Carmen - Pool - All-inclusive - Spa - Parking included 9.8 Exceptional 16 reviews £284 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Devossion-By-Live-Aqua-Playa-Del-Carmen-All-Inclusive-Adults-Only.h9062475.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ed8cf142-26c2-4122-8b1d-b4f684e9b36b&top_cur=GBP) Ad ![Ping pong, music library](https://images.trvl-media.com/lodging/3000000/2670000/2661600/2661557/8e1b6e1b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Riviera Princess - 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Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,834 reviews £178 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=ed8cf142-26c2-4122-8b1d-b4f684e9b36b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Hacienda-Paradise-Boutique-Hotel-By-Xperience-Hotels.h862618.Hotel-Information) ## About the area Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, Hotel Hacienda Paradise is in a shopping district and near the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Quinta Alegría Shopping Mall and Quinta Avenida. Don't miss out on a visit to Xcaret Eco Theme Park. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63145%2C-87.07020&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=55tjlTBgMqG6RU8xMyoTiTtFLjA=) Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710 ### What's nearby - Quinta Avenida - 2 min walk - 0.1 miles - Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles - Playa del Carmen Main Beach - 6 min walk - 0.4 miles - Mamitas Beach - 6 min walk - 0.4 miles - Playa del Carmen Maritime Terminal - 19 min walk - 1.0 mile ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive ### Restaurants - ‪Señor Frogs - ‬2 min walk - ‪Bloody Mary Food Drinks & Rock - ‬2 min walk - ‪McCarthy's Irish Pub - ‬1 min walk - ‪Ambasciata d'Italia Ristorante - ‬2 min walk - ‪La Vaca Gaucha - ‬2 min walk ## About this property ### Hotel Hacienda Paradise Hotel near Quinta Avenida Located close to Quinta Alegría Shopping Mall and Playa del Carmen Main Beach, Hotel Hacienda Paradise provides free continental breakfast, a terrace and a library. Treat yourself to spa services, such as a facial, a hot stone massage or reflexology. The on-site restaurant, Coloretta, features a poolside location and breakfast. Free WiFi in public areas and a bar are available to all guests. Other perks include: - An outdoor pool, along with sunloungers and pool umbrellas - Bike hire, express check-out and concierge services - Tour/ticket information, a front desk safe and luggage storage - ATM/banking services, a 24-hour front desk and multilingual staff - Guest reviews say great things about the helpful staff Room features All rooms are individually furnished, and have comforts such as premium bedding and laptop-friendly workspaces, in addition to perks such as air conditioning and safes. Extra amenities include: - Bathrooms with rainfall showers and free toiletries - HDTVs with cable channels - Wardrobes/cupboards, art supplies and ceiling fans ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/93000000/92930000/92927400/92927360/5c9e800a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofía by Bunik Downtown Playa del Carmen - Pool - Spa - Free WiFi - Air conditioning 8.8 Excellent 1,524 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=92927360&PinnedHotelID=92927360&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas](https://images.trvl-media.com/lodging/6000000/5160000/5151400/5151337/cecdbc97.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Pasion Hotel Boutique by Bunik Downtown Playa del Carmen - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,256 reviews £38 includes taxes & fees 11 Oct - 12 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=5151337&PinnedHotelID=5151337&HadPinnedHotel=true®ionId=-1&adults=2) ![Presidential Suite | Private kitchen](https://images.trvl-media.com/lodging/38000000/37080000/37070600/37070571/8e42f677.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Kaoba Hotel & Suites Playa del Carmen - 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Available in all rooms: Internet access - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day) - Street parking available ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - A restaurant - Snack bar/deli ### Restaurants on site - Coloretta ### Things to do - Bicycle rentals - Library - Outdoor pool ### Family friendly - Art supplies - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Guidebooks - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach towels - Pool loungers - Pool umbrellas - Terrace ### Spa - Deep-tissue massages - Facials - Hot stone massages - Reflexology - Sports massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Well-lit path to entrance ### More - 1 building - 2 floors - Colonial architecture - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Rainfall showerhead - Shower - Towels provided ### Entertainment - HDTV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 50.91 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 8:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### Property is also known as Boutique Paradise Hacienda Boutique Hotel Hacienda Paradise Hacienda Paradise Boutique Hacienda Paradise Boutique Hotel Hacienda Paradise Boutique Hotel Playa del Carmen Hacienda Paradise Boutique Playa del Carmen Hacienda Paradise Hotel Hotel Boutique Hacienda Hotel Hacienda Paradise Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen Hotel Hacienda Paradise Boutique Hacienda Paradise Boutique Hotel Xperience Hotels Hacienda Paradise Boutique Xperience Hotels Playa del Carmen Hacienda Paradise Boutique Xperience Hotels Hotel Hacienda Paradise Hotel Hotel Hacienda Paradise by BFH Hotel Hacienda Paradise Playa del Carmen ## Frequently asked questions ### Does Hotel Hacienda Paradise have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM. ### Is Hotel Hacienda Paradise pet-friendly? > No, pets are not allowed at this property. ### What time is check-in at Hotel Hacienda Paradise? > Check-in start time: 3 PM; check-in end time: midnight. ### What time is check-out at Hotel Hacienda Paradise? > Checkout is at noon. ### Where is Hotel Hacienda Paradise located? > Located in Downtown Playa del Carmen, this hotel is steps away from Quinta Avenida and Quinta Alegría Shopping Mall. Mamitas Beach and Playa del Carmen Main Beach are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Hacienda Paradise Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 258 8 - Good 163 6 - Okay 61 4 - Poor 22 2 - Terrible 31 ### 8.6/10 Cleanliness ### 9.0/10 Staff & service ### 6.8/10 Amenities ### 8.0/10 Property conditions & facilities ### 7.2/10 Eco-friendliness ### 10/10 Excellent #### robert 21 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a perfect stay ##### robert Stayed 6 nights in Aug 2025 ### 6/10 Okay #### Alexandra 1 Aug 2025 Liked: Cleanliness, staff & service Disliked: Amenities Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities. ##### Alexandra Stayed 11 nights in Jul 2025 ### 8/10 Good #### Kevin 15 Jul 2025 Liked: Cleanliness, staff & service The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk. ##### Kevin Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Scharon 1 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Execelente ##### Scharon Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Wendy 21 Jul 2025 Liked: Staff & service Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough. ##### Wendy Stayed 5 nights in Jul 2025 ### 6/10 Okay #### Geoffrey 14 Aug 2025 I have stayed at this property many times in the past and it has turned for the worse. I won't be returning. ##### Geoffrey Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### javier 22 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place ##### javier Stayed 3 nights in Dec 2024 ### 6/10 Okay #### Jorge 14 Aug 2025 Liked: Amenities . ##### Jorge Stayed 1 night in Aug 2025 ### 6/10 Okay #### Irma 5 Jul 2025 Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea. ![View from our room. ](https://a.travel-assets.com/ugc/hotel-reviews/f3466cac-1613-4f9f-af78-69d7efd4e2e3-1751726070660.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Breakfast area](https://a.travel-assets.com/ugc/hotel-reviews/7a9800de-acaa-4681-b107-1a6fb42c9886-1751726070155.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Irma Stayed 4 nights in Jun 2025 ### 8/10 Good #### Sotero De Gabriel 22 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good times ##### Sotero De Gabriel Stayed 5 nights in Mar 2025 ### 6/10 Okay #### Jennifer J 15 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost. ##### Jennifer J Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Matt 19 Feb 2025 Liked: Amenities Awesome ##### Matt Stayed 1 night in Jan 2025 ### 6/10 Okay #### Sarah 25 Jul 2025 Disliked: Staff & service, amenities The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use. ![](https://a.travel-assets.com/ugc/hotel-reviews/a9538354-f035-44b8-852e-2df35947d4bb-1753459680526.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4ed982a4-1074-48eb-90cb-51bf01d74be8-1753459680506.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sarah Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Adolfo 18 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff very helpful and kind. ##### Adolfo Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Aimee 23 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon. ##### Aimee Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Frank 16 Dec 2024 Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant. ##### Frank Stayed 8 nights in Dec 2024 ### 10/10 Excellent #### Steven 6 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again ##### Steven Stayed 15 nights in Oct 2023 ### 8/10 Good #### Yazmin 19 Jul 2024 Liked: Cleanliness, amenities Good service ##### Yazmin Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Geoffrey 11 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities Easy check in and my room was cooled down and spotless. I stayed here a few weeks ago and found my go to hotel for Playa del Carmen. Affordable, clean and the location cannot be beat. I live full-time in Cozumel and this is where I come to get away from the island and shop. ##### Geoffrey Stayed 1 night in Feb 2023 ### 8/10 Good #### Nicole 20 Feb 2023 Liked: Cleanliness, staff & service Nice little hotel in the middle of everything. Close to 5th Avenue shopping/dining. Free breakfast was rather tasteless, “lounge” style beds (likely for animals?) in room we’re not very clean, but aside from that no complaints. ##### Nicole Stayed 1 night in Feb 2023 ### 4/10 Poor #### Alexander 6 Feb 2025 Disliked: Staff & service, property conditions & facilities The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day. ##### Alexander Stayed 3 nights in Feb 2025 ### 4/10 Poor #### Vladimir 13 Mar 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Good stuff.Good location.Not any more. ##### Vladimir Stayed 14 nights in Feb 2024 ### 6/10 Okay #### Marvin 22 Mar 2023 Liked: Property conditions & facilities I liked the location that was close to everywhere. It was very noisy from the bar across the street.other than that it was descent ##### Marvin Stayed 3 nights in Mar 2023 ### 8/10 Good #### Jean 8 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful breakfast and a balcony overlooking a beautiful oasis. The bed was hard, though, and no drinking water was provided. ##### Jean Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Marylene 24 Nov 2024 Disliked: Cleanliness, property conditions & facilities We were redirected to another hotel. Our room was not available for renovation. 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