Title: Mayan Water Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mayan Water Hotel Lakefront hotel with water park and fitness centre ![Outdoor spa tub](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/f43e7744.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Gym](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/c3c706d0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/555a499c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/48c2733a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/097f4255.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mayan Water Hotel offers tropical warmth and practical amenities. Guests can relax in the rooftop garden, rejuvenate in the spa tub, or enjoy water skiing and other water sports on-site. Free in-room WiFi is available, and a coffee shop is conveniently nearby. VIP Access 8.4 Very good ## Popular amenities - Hot tub - Bar - Breakfast available - Gym - Housekeeping - Pet-friendly VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates # Tonight [Sept 22 - Sept 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-22&endDate=2025-09-23&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 23 - Sept 24](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-23&endDate=2025-09-24&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=76411564&PinnedHotelID=76411564&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Minibar, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/38bfa835.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 7.0 Good 2 reviews ### Highlights Deck/patio Air conditioning Smart TV Ceiling fan Hairdryer Rainfall showerhead Private bathroom Minibar - 427 sq ft - Sleeps 2 - 1 King Bed ![Basic Double Room, 2 Queen Beds | Minibar, desk, laptop workspace, free WiFi](https://images.trvl-media.com/lodging/77000000/76420000/76411600/76411564/ddb5d41b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 2 Queen Beds 8.6 Excellent 4 reviews ### Highlights Deck/patio Air conditioning Smart TV Ceiling fan Hairdryer Rainfall showerhead Private bathroom Minibar - 427 sq ft - Lake view - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Villa, Beachfront (with Private Pool and Deck) | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/910000/903800/903721/w797h450x3y0-f68aa872_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only Playa del Carmen - Pool - Hot tub - All-inclusive - Spa 9.4 Exceptional 395 reviews £531 includes taxes & fees 24 Sept - 25 Sept [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Viceroy-Riviera-Maya.h903721.Hotel-Information?chkin=2025-9-24&chkout=2025-9-25&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=a5652f11-7a80-4b71-a481-6b752e6b9f2b&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3210000/3205200/3205175/961d429d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Royal Haciendas All Inclusive Corasol - 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Pool - All-inclusive - Spa - Kids pool 9.8 Exceptional 540 reviews £662 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palmaia-The-House-Of-AiA-Wellness-Enclave-All-Inclusive.h32536723.Hotel-Information?chkin=2025-10-15&chkout=2025-10-16&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=a5652f11-7a80-4b71-a481-6b752e6b9f2b&top_cur=GBP) Ad ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/3000000/2410000/2406400/2406344/77f93302.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Velas Riviera Maya - All Inclusive Playa del Carmen - Pool - Breakfast included - All-inclusive - Spa 9.6 Exceptional 923 reviews £895 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Velas-Riviera-Maya-All-Inclusive.h2406344.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=a5652f11-7a80-4b71-a481-6b752e6b9f2b&top_cur=GBP) Ad ![7 outdoor pools, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1970000/1966300/1966239/df1348bb_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Beach Hotel - Á la Carte All Inclusive The Fives - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 1,002 reviews £184 includes taxes & fees 6 Oct - 7 Oct [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information?chkin=2025-10-6&chkout=2025-10-7&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=a5652f11-7a80-4b71-a481-6b752e6b9f2b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Grand-Mayan-Water.h76411564.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Grand-Mayan-Water.h76411564.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.75904%2C-86.97131&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rlm3lAOREMDQ63YuErTK4wqOr2M=) Carr. Federal Cancun - Playa del Carmen, KM 50, Playa del Carmen, QROO, 77710 #### What's nearby - Playa Paraiso Golf Course - 11 min walk - 0.6 miles - Paradise Beach - 19 min walk - 1.0 mile - Cirque du Soleil Boutique at Vidanta Riviera Maya - 1 min drive - 0.7 miles - Maroma Beach - 7 min drive - 2.7 miles - Tres Rios Ecopark - 12 min drive - 6.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive #### Restaurants - ‪La Laguna - ‬6 min drive - ‪Restaurante La Plaza - ‬16 min walk - ‪Lobby Bar Acuarium - ‬15 min walk - ‪Snake Bar At Iberostar Maya - ‬17 min walk - ‪Star Café - ‬12 min walk ## About this property ### Mayan Water Hotel Hotel near Tres Rios Ecopark Close to Cirque du Soleil Boutique at Vidanta Riviera Maya, Mayan Water Hotel provides a rooftop terrace, a coffee shop/cafe and a garden. For some rest and relaxation, visit the hot tub. Enjoy the gym, as well as activities such as waterskiing. Stay connected with free in-room WiFi, with a speed of 50+ Mbps, and guests can find other amenities, such as an arcade/games room and an outdoor entertainment area. Other perks at this hotel include: - Free self-parking - Cooked-to-order breakfast (surcharge), a water park (surcharge) and a vending machine - Outdoor furniture, coworking spaces and tour/ticket information Room features All guest rooms at Mayan Water Hotel feature perks, such as first-run films and laptop-friendly workspaces, in addition to amenities, such as free WiFi and air conditioning. More conveniences in all rooms include: - Rainfall showers and hairdryers - 43-inch Smart TVs with Netflix, streaming services and premium channels - Decks/patios, wardrobes/cupboards and first-run films ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free secured self parking on site ### Food and drink - Daily cooked-to-order breakfast available 9:30 AM to noon for a fee: MXN 120 to 250 for adults and MXN 120 to 250 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Hosted evening meal available daily for a fee of MXN 200 - Snack bar/deli ### Things to do - Arcade/game room - Billiards/pool table - Gym - Hot tub - Water park - Water skiing - Water sports equipment ### Family friendly - Arcade/game room - Snack bar/deli - Water park (surcharge) ### Conveniences - Limited-hour front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Garden - On a lake - Outdoor entertainment area - Outdoor furniture - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Lever door handles - Tile flooring in room - Upper floors accessible by stairs only ### More - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 43-inch smart TV with premium digital channels - First-run films - Netflix - Streaming services ### Food and drink - Coffee/tea maker - Espresso maker - Minibar ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Desk - Electrical adapters - Laptop workspace - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:30 PM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 9:00 AM - 9:30 PM Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of MXN 600, per pet, per night, plus a deposit of MXN 2500 per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 17 kg per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 120 to 250 for adults and MXN 120 to 250 for children - Pet deposit: MXN 2500 per stay - Pet fee: MXN 600 per pet, per night - Service animals are exempt from fees - Hosted evening meal: MXN 200 The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Grand Mayan Water Mayan Water Hotel Hotel Mayan Water Hotel Playa del Carmen Mayan Water Hotel Hotel Playa del Carmen ## Frequently asked questions ### Is Mayan Water Hotel pet-friendly? > Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 17 kg per pet. There's a deposit of MXN 2500 per stay and a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Mayan Water Hotel? > Self-parking is free at this property. ### What time is check-in at Mayan Water Hotel? > Check-in start time: 3:00 PM; check-in end time: 9:30 PM. After-hours check-in is not available. ### What time is check-out at Mayan Water Hotel? > Checkout is at noon. ### Where is Mayan Water Hotel located? > Situated near the airport, this hotel is 5.6 mi (9 km) from Tres Rios Ecopark, and within 12 mi (20 km) of Gran Coyote Golf and Mamitas Beach. Quinta Avenida and Playa del Carmen Main Beach are also within 12 mi (20 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mayan Water Hotel Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.0 Amenities ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 47 8 - Good 20 6 - Okay 6 4 - Poor 3 2 - Terrible 7 ### 10/10 Excellent #### Federico 11 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un excelente lugar, es muy tranquilo el servicio es muy bueno, la comida esta muy buena y está cerca de Playa del Carmen. ##### Federico Stayed 1 night in May 2025 ### 10/10 Excellent #### Ibis 20 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice 👍 ##### Ibis Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Pawel 1 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The best cable wakeboarding place in Mexico. Very quiet place in the jungle with planty of wild animals like monkeys, birds ( we met even family of Tucans ! ) Beautiful place. ##### Pawel Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Giovani 20 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very quiet and relaxing. ##### Giovani Stayed 4 nights in Dec 2024 ### 8/10 Good #### ibis 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is amazing… but that’s a wakeboard place so you could improve the conditions for wakeboarding. The equipment is horrible, horrible it’s not even usable, you should buy new equipment and open the beginner side… thank you ##### ibis Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Verified traveller 14 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Value option! A great budget option for a traveler who doesn't need a lot of amenities. Quiet, tranquil, and clean. ##### Verified traveller Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### elias 13 Mar 2023 Liked: Staff & service, amenities, property conditions & facilities Nice place to relax Very quiet ##### elias ### 8/10 Good #### Pui Kim 26 Feb 2025 Liked: Cleanliness, staff & service The staff were very polite and sweet. Things required in the rooms: - better shower head - hook for face and hand towel by the sink ##### Pui Kim Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Emily 4 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Mayan Water is a unique boutique property just outside of PDC. They offer wakeboarding at the cable park that is also entertaining to watch. The staff was super helpful and kind. ##### Emily Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Somayaji 9 Jan 2024 Liked: Amenities Wonderful stay if you want peace and quiet. For the rest ( fun, joy, food, play) look elsewhere ##### Somayaji Stayed 4 nights in Dec 2023 ### 10/10 Excellent #### Emilio 25 Feb 2024 All is good ##### Emilio Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Abigail 8 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfectly clean and new. Staff were very welcoming and helpful. Perfect location to watch the JOYA Cirque show. Amazing value for money ##### Abigail Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Kimberly 24 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful spot with some cool water boarding activities. Room was great. They need to open the restaurant. That was the only draw back. ##### Kimberly Stayed 1 night in Mar 2024 ### 8/10 Good #### Verified traveller 25 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo estuvo muy bien a excepción de la señora del servicio de limpieza que se ponia afuera de mi puerta a hablar por telefono y gritaba y me desperto varias veces ##### Verified traveller Stayed 4 nights in Feb 2025 ### 8/10 Good #### Haralambos 15 Oct 2024 Liked: Cleanliness, staff & service No one speaks english. Only disappointment in my stay. Otherwise very nice place. ##### Haralambos Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Sherrie 12 Feb 2024 Liked: Cleanliness, property conditions & facilities, room comfort We found the place very clean but lacking services. ##### Sherrie Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Emma 27 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was pleasantly surprised at how nice my room was with a newer smart TV, stylish room and bathrooms. Excellent AC. It is off the main highway on the opposite side from the ocean. Cannot see from the road, but the signage was good. Staff was kind and helpful. And for the price it was SUPER great. ##### Emma Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Richard 29 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It wasn't where the map indicated, and coming in late at night was dark.... But the staff waited for us for a late arrival (11:00pm) and helped us to our room. Room and accomodations were outstanding! Everything made more sense in the daylight when we left. ##### Richard Stayed 1 night in Dec 2023 ### 8/10 Good #### Peter 18 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We liked that a staff member met us at our car when we arrived after dark. This hotel is indeed quiet and the room configuration was interesting. Great location for us as we needed to stay in-between Playa and Puerto Morelos. The only thing I definitely didn’t like was Internet signal strength at room #3. Signal was so weak I had to re-connect about (it seemed) every 10 minutes. ##### Peter Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Daniela 8 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was great! Nico at the wake boarding facility was great help. Just do not count on the restaurant, they are not reliable. The hotel rooms are good to stay at and the wake boarding is amazing. Our only problem was that the restaurant was supposed to open by 9 am, but it never did. Also, they did not have the chef so the food choices were very limited by staff. ##### Daniela ### 4/10 Poor #### Victor 2 Jul 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The property is very new and quiet, but it is not in great shape. There are zero dining options and it is very far out of the way. Even the most basic amenities promised were not available. If you need groceries, bug spray, drinks, or anything else, be prepared to drive 25 minutes. I would not stay here again. ##### Victor Stayed 5 nights in Jun 2024 ### 2/10 Terrible #### Gabriel 29 Jan 2024 Disliked: Amenities No wifi ##### Gabriel Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Pamela 7 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super clean. Reasonable Rate. Seeing is believing. At first, we were alarmed at the Mayan Water Hotel. Maps turned us around and the entrance was very minimalist. We thought is was closed. Once we checked in, however, it was fantastic. The cleanest room we stayed in in Mexico! It was very quiet, not what you'd expect on that stretch. We stayed our last night, between Tulum and Cancun. While there is no restaurant on the premises, it was just a short drive to lots of options! It was a good "break" away from the go-go-go we'd been on, trying to do as much as possible. We aren't sure how we happened to get a room there, but lucky us! ##### Pamela Stayed 1 night in Dec 2023 ### 2/10 Terrible #### Melanie 8 May 2024 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Without a car we were stuck with no access to food groceries or a restaurant. There was no transportation available (bike, car, bus, taxi). My Spanish wasn’t good enough to communicate with the staff. There was no shade or place to spend time outside of our room and the weird wakeboard rope tow. Which was out of our budget, interest, and too sunny for people who burn easily! ##### Melanie Stayed 6 nights in May 2024 ### 8/10 Good #### Fidel 11 Jul 2024 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness Gardens, swimming pools, restaurants, animation team, shows presented, the external visual part of the facilities, employees service on those areas, all of this excellent; I cannot say the same about rooms 5236 and 5238, the lack of maintenance accumulated over the years is evident, in 5238 the air conditioning was never operated despite having reported it and the worst was 5236 in particular infested with cockroaches, it was asked to fumigate it but the service arrived with a mild insecticide that could obviously annihilate the mosquitoes but not the cockroaches, a room change was requested and a very bad attitude from the reception staff on duty. Summary, it is a place to have a good time in the outdoor areas and restaurants, but it is not a good place to enjoy or sleep well in its rooms. ##### Fidel Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Grand Tulum - 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