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"It was just ok. Broken tap in en suite. Grubby toilet bowl on arrival. Dishes in kitchen required washing before use. Overall not as I remember when I stayed in 2016. Will look elsewhere next time I need a room in Newcastle."

"Great location Freindly helpfull knowledgeable staff. Good value for monney Resteraunt bit expensive."

"Hotel excellent location and overall good. Room service could be improved! Ordered toasted sandwich. Barely toasted - (ran out of ham ) over all very poor"

"The room was ok but the bathroom was tired and smelled of damp. The room could also have benefitted from a good hoover. "

"The staff were excellent, especially the staff on reception, nothing was to much trouble. The room appeared to have had a recent upgrade "

"Hotel is stunning I stayed in Cristal suite was spectacular bed was massive, staff were very friendly and informative If there was one negative it would be the food in the Bistro I order the Poussin Basquaise which had very little meat on the bones and sauce tasted like a tin of tomatoes had been waterer down no seasoning, my breakfast in the morning had black pudding that was burnt on one side I couldn't even cut through it. I will stay again but may eat out next time."

"This is an amazing experience. Staying in a castle. Would highly recommend "

"Lovely quiet location and great rooms"

"Enjoyed my stay, had a room upgrade which was lovely. Breakfast was fine. Only quibble was that room was too warm for me."