Search Hotels Near Nichupté Lagoon, Cancun

"Terrible experiencia llegamos y no abia ningún camastro donde sentarse nos asignaron una habitación y llegamos y estaba toda vomitsds llena de basura tuvimos q regresar y la supervisora de recepción.no nos ofreció una disculpa ni nada esto es inaceptable "

"Nothing bad"

"Such a beautiful place to visit Can’t wait to go again :)"

"My family and I recently returned from a 5-night stay at Tucancun for what we had hoped would be a relaxing vacation. Shortly after settling into our respective 'Premium' level family rooms, we began to discover that both rooms suffered from a poor level of maintenance. Several of the rooms' amenities were not functioning including a bathroom vent, electronic safe and extremely slow sink drain. We also began to see several cockroaches crawling on the floor and on countertops during the night. The next day I reported these concerns to workers manning both the Guest Services and Premium Lounge desks who said they would have these issues addressed right away and asked me to wait for them at our rooms which I did. After waiting for more than two hours, it occurred to me that nobody was coming to assist so I begrudgingly continued on with my evening. The next morning after that I sent a message to the property contact via the Expedia messaging system and have not yet received a response. While the resort has some good points such as decent food and pleasant workers, based upon the poor condition of our rooms and lack of follow through by staff I recommend that those planning a Cancun trip should look elsewhere. "

"Gg"

"Estancia perfecta, lo necesario, la cama muy cómoda, el personal amable y atentos en todo momento, Bacoli fue mi favorito, las bebidas siempre muy buenas, la comida nunca decepcionó. En general, una grata experiencia aquí. La playa privilegiada para toda la familia. "

"Great views, staff is good."

"Spa was relaxing. And we had partial views of the bay as well as the beach. "

"Was very good would definitely go there again "