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This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Excellent hotel in a great location.

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Very nice room with good amenities. Comfortable bed and good shower

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

What a fabulous hotel - all one could and would want for a short stay in East London. Modern, lovely staff, clean, great and comfy beds and very stylish. Highly recommended for anyone thinking of staying in East London. And great value for a great hotel.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

I took my daughter as a surprise for her 30th birthday to the Sunborn Yacht. We received a friendly welcome in the stunning reception area, and they stored our luggage until check-in time, whilst we had lovely afternoon tea I'd booked prior to arrival. It was £40, but included a cocktail, unlimited tea and coffee, and delicious fresh sandwiches, scones and patisserie. We were given an upgraded cabin, which was wonderful, and everything we could have hoped for : waterside view and balcony, and...

Superb location for events at London stadium and the Olympic legacy park, nights out in Stratford and shopping. Excellent service, clean, safe and comfortable. Great value for money.

As expected, excellent service and top class surroundings. Given an upgrade to the perfect room and everything was just perfect.

Great location. Excellent breakfast

After spending 3 nights in a 4.4 Expedia rated hotel in Kensington where we greeted with unchanged bed sheets, stained matresses, and more, we left and went to the Andaz. Here, you can shower well, the beds are immaculate and there is a tube station right next to the hotel. This is definetively where we will stay next time. Thank you, Andaz!

Great service and super clean