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DoubleTree by Hilton Hotel London ExCel

Photo gallery for DoubleTree by Hilton Hotel London ExCel

Featured image
Balcony
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains
In-room safe, desk, laptop workspace, blackout curtains

Overview of DoubleTree by Hilton Hotel London ExCel

DoubleTree by Hilton Hotel London ExCel

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH

Explore the area

  • AirportLondon (LCY-London City)6 min drive
  • Popular LocationBig Ben34 min drive
  • Popular LocationBuckingham Palace37 min drive
  • Popular LocationHyde Park40 min drive

Choose dates to view prices

About this area

London

Located on the waterfront, DoubleTree by Hilton Hotel London ExCel is in Docklands, a neighbourhood in London with great airport proximity. Tower of London and O2 Arena are cultural highlights, and some of the area's notable landmarks include The Shard and London Bridge. Looking to enjoy an event or a match? See what's going on at Excel Exhibition Centre or London Stadium.

What's nearby

  • Excel Exhibition Centre - 6 min walk
  • O2 Arena - 16 min drive
  • Big Ben - 34 min drive
  • Buckingham Palace - 37 min drive
  • Hyde Park - 40 min drive

Getting around

  • Prince Regent Station - 5 min walk
  • London West Ham Station - 7 min drive
  • London (LCY-London City) - 6 min drive

Restaurants

  • Fox@Connaught - 3 min walk
  • Yi-ban - 3 min walk
  • Tapa Tapa - 14 min walk
  • Fox @ Excel - 14 min walk
  • China Palace - 14 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront London hotel in Docklands, near Excel Exhibition Centre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this hotel. WiFi in public areas is free. Additionally, a snack bar/deli, self parking and 24-hour room service are on-site. All 287 soundproofed rooms feature free WiFi and 24-hour room service. Guests will also find TVs, free newspapers and hairdryers.
DoubleTree by Hilton Hotel London ExCel offers 287 forms of air-conditioned accommodation with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 12 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7 AM–11 AM on weekends: GBP 17.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff

Languages spoken

  • English
  • Filipino
  • French
  • German
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovenian
  • Spanish

Business services

  • Computer station
  • Conference space (882 square feet)
  • Meeting rooms 2

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated entire property – January 2016

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Films for purchase
  • TV

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 17.95 per person (approximately)
  • Self-parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, Preferential Card, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 425 out of 978 reviews
5 - Excellent 43%
Rating 4 - Good. 372 out of 978 reviews
4 - Good 38%
Rating 3 - Okay. 117 out of 978 reviews
3 - Okay 12%
Rating 2 - Poor. 35 out of 978 reviews
2 - Poor 4%
Rating 1 - Terrible. 29 out of 978 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property had free parking easy access to the tube for London , less then 30 mins , never used the restaurant as menu expensive and limited , lots of eateries locally which we used local Chinese very good 10minute , local pub opposite food very good also
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Needs more parking
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice location, with free parking. 5 mins walk to the nearest tube (Royal Albert - DLR) and a 10 min walk from the Emirate Cable car. Did not stay for breakfast as it was too expensive, but there are a few cafe's within 10mins walk. Nice and quiet area, where you can go for a walk or a run along the front and watch planes taking off from London City airport.
Stayed 4 nights in Aug 2021

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The hotel staff were really friendly and nice. The cleanliness of the hotel was not very good and the hygiene could have been a lot better especially for a 4 star restaurant.
Stayed 4 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021