Inns in Mexico

"Overall this is a nice resort. We stayed in early March during prime time. That being said here are the pros and cons: Pros - overall it is a nice resort with various things to do and pools to lounge around - staff were friendly and worked hard to make our stay pleasant - the food was good, and they had a good selection of drinks with name brands - bar service was usually pretty quick and there were bars and snack places at each pool - we mostly ate at the à la carts and enjoyed the food - we discovered late that the resort app offered free room service (between certain hours) called Ocean Eats, which offered fast food style lunch and snacks, it was great for us because we had a swim up room and had lunch by the pool - the rooms were large, beds comfortable, and were cleaned daily with the usual towel sculpture Cons - we’ve stayed at other Mexican 5-stars and, in comparison, this would be a 4.5-star - the buffet is small and poorly laid out leading to long lines at the egg stations and for buffet items - the buffet lacked the fresh items we’ve had at other resorts - we had issues getting longe chairs around the pools which is unusual for 5-star resorts - the resort uses towel cards with penalty for lost cards - the resort is long and thin and offers shuttles, these were inconsistent and we often just walked (our mother who has some mobility issues) - too many signs for expensive upsells - had to reserve à la carts which weren’t always open - lots of waiting"

"Todo el personal fue increíblemente amable. Me la pasé genial"

"Over all experience was 10/10. Really worth the money we spent. We will come back again for sure. Good food, good service, and very clean room. Wifi is really good too. "

"Stay was great but phone & ray ban meta glasses were stolen by a staff member and the customer service did little to nothing to help! Was told they would review tape because there are cameras everywhere but they never got back to me, and now a week later my phones location has since moved from property to mall in Cancun as I believe someone is trying to sell it!! Major disappointment!! This was my second time at this location.. don’t think I’ll be returning "

"The room was clean and the staff was very friendly. Breakfasts buffet was alright I would rate it 8/10. Air conditions was good."

"So much fun"

"Not so much for teenagers. Lots of families with young children. Hotel was super-clean, although we got back from a day out and the room was still not clean on a couple of occasions. Breakfast and lunch buffet were great. Hotel staff were friendly. However if you don't have younger kids, would not recommend. "

"This is my third time at this resort and every time has been great. Honestly, the food is average but who goes to a sun destination for the food anyway. It's all about the sand, sun, and relaxation and this resort delivers. And it's close proximity to 2 major parks(Xplor and Xcaret) cut our travel time down huge so we could spend more of our vacation enjoying everything else! This resort is great for girlfriends, couples and families add there is something for everyone to enjoy. And it's jungle environment means you are immersed in nature and not packed on top of one another. "

"Great customer service… accommodations were excellent "