Puerto Vallarta All inclusive Holidays

The location of the Villa Boutique Hotel is right on the beach and every room has an ocean view. The visible staff ( lobby, restaurant , client services) was friendly and very helpful, and room service was excellent . Our room was a small suite and it was comfortable and very nice. The restaurant food was okay but we opted against the all inclusive because we wanted to visit as many local restaurants as possible. The pool was clean and there were plenty of chairs, lounge seats, and umbrellas for all. I would have no reservations recommending the Villa Boutique Hotel to my family and friends. The only negative was that we didn’t get a chance to swim in the ocean because of rough weather conditions but that’s no fault of the hotel.

Customer facing staff (servers, concierge) were outstanding. Kudos to Leonardo, Ulyses, Omar, Alex and Alfredo. Back office staff (room staff, admin) not quite so good. We only got nightly turn down service about 50% of the time and our welcome letter was addressed to someone else. Emilianos restaurant was disappointing. The main room was closed and we were shunted into a spare room, square with white walls, little decoration and no entertainment - the atmosphere was terrible. We dined on the patio a second evening, and it appears they had a static menu as we could spot no differences from our first visit. To cap it all, the food was overcooked. Fortunately, the hotel offers complementary dining at its sister locations. Tau, on the beach, was our savior. The service was excellent both during the day and at night, and the food outstanding. Their menu varied night to night, they had an excellent singer providing entertainment, and the open air ambiance completed the experience. Well done to Leslie and her staff of Saul, Isaac, Antonio, Enrique and Erick. We also went to the Andrea restaurant in Velas Vallarta, but after being served by a disinterested water in a room of screaming children running around we vowed to never go back. Finally we went to Grand Velas and dined in their Piaf restaurant. It was the culinary highlight of our trip. Overall, though, we had a very pleasant experience at Casa Velas. Would we go back there? The jury is still out on this.

The location of the Villa Boutique Hotel is right on the beach and every room has an ocean view. The visible staff ( lobby, restaurant , client services) was friendly and very helpful, and room service was excellent . Our room was a small suite and it was comfortable and very nice. The restaurant food was okay but we opted against the all inclusive because we wanted to visit as many local restaurants as possible. The pool was clean and there were plenty of chairs, lounge seats, and umbrellas for all. I would have no reservations recommending the Villa Boutique Hotel to my family and friends. The only negative was that we didn’t get a chance to swim in the ocean because of rough weather conditions but that’s no fault of the hotel.

The staff that I dealt with were all very friendly and helpful, however several did not speak much english. Room did not look like pictures, was a bit run down. All restaurants are outside where there are lots of birds trying to eat the food, and food options were a bit limited. The beach area is quite small, and during high tide there is no room to sit on the beach at all. I think this place is best suited for Spanish speaking families looking for a quiet trip, however if you do not speak Spanish, or are looking for more activities on the resort, this is not the place

Great customer service! Had an amazing stay and WILL definitely be coming back