Title: Krystal Grand Puerto Vallarta All Inclusive Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Grand Puerto Vallarta All Inclusive Luxury hotel on the beach, with 4 outdoor pools ![4 restaurants, breakfast, lunch served; local and international cuisine ](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/7fa857a5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/c8d2a87e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/03655bf9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 restaurants, breakfast, lunch served; local and international cuisine ](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/b81a3bc5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/6a4a2db8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Grand Puerto Vallarta All Inclusive overlooks the ocean, offering a perfect retreat. Guests enjoy beachfront dining, four outdoor pools, an indoor pool, on-site shopping, reflexology treatments, and special meals for children. 7.8 Good ## Popular amenities - - Bar - All-inclusive - Parking available - Spa - Gym £178 includes taxes & fees 22 Oct - 23 Oct ## Room options ### Check availability for these dates Tonight [Oct 9 - Oct 10](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 10 - Oct 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 10 - Oct 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=83084653&PinnedHotelID=83084653&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![Deluxe Resort View Double | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/63b69878.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Resort View Double 8.6 Excellent 9 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Resort view - Sleeps 4 - 2 Double Beds ![Deluxe Resort View King | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/5cd6275d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Resort View King 8.6 Excellent 4 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Resort view - Sleeps 2 - 1 King Bed ![Deluxe Partial Ocean View King | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/b07cc38c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Partial Ocean View King 8.4 Very good 6 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Partial sea view - Sleeps 2 - 1 King Bed ![Deluxe Partial Ocean view Double | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/4c9bd32f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Partial Ocean view Double 8.0 Very good 13 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Partial ocean view - Sleeps 4 - 2 Double Beds ![Deluxe Ocean View King | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/b648daab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Ocean View King 8.6 Excellent 9 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Deluxe Ocean View Double | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/2c5730f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Ocean View Double 9.2 Wonderful 5 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Sea view - Sleeps 4 - 2 Double Beds ![Jr. Suite Balcony King | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/686b7633.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr. Suite Balcony King ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 534 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ![Jr. Suite Balcony Double | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/dfabcf40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr. Suite Balcony Double 8.6 Excellent 4 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 534 sq ft - Partial ocean view - Sleeps 4 - 2 Double Beds ![Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/22a74968.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr. Suite Jacuzzi Double ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 534 sq ft - Partial ocean view - Sleeps 3 - 2 Double Beds ![Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/22a74968.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr. Suite Jacuzzi King 9.0 Wonderful 2 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 534 sq ft - Partial ocean view - Sleeps 2 - 1 King Bed ![Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/7c76a628.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr. Suite Hacienda King 9.0 Wonderful 4 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 463 sq ft - Sleeps 2 - 1 King Bed ![Jr. Suite Hacienda Double | Free minibar, in-room safe, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/84000000/83090000/83084700/83084653/9db0d78c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr. Suite Hacienda Double 10.0 Exceptional 1 review ### Highlights Balcony Air conditioning Connecting rooms available Free minibar items LED TV Blackout curtains Ceiling fan Hairdryer - 427 sq ft - Sleeps 3 - 2 Queen Beds ## You may also like Ad ![Property amenity](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15290000/15281500/15281436/74aed2ce_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### W Punta de Mita Punta de Mita - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-Krystal-Grand-Altitude-Pto-Vallarta-AI.h83084653.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-Krystal-Grand-Altitude-Pto-Vallarta-AI.h83084653.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69711%2C-105.21168&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RIk6vTYDqo6b7AEFdSulWQtYzW8=) 136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333 #### What's nearby - Cathedral of Our Lady of Guadalupe - 19 min walk - 1.0 mile - Vista Vallarta Club de Golf - 4 min drive - 1.7 miles - International Convention Center - 5 min drive - 2.9 miles - Cruise Ship Terminal - 10 min drive - 6.9 miles - Malecon - 13 min drive - 10.0 miles #### Getting around - Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive #### Restaurants - ‪Fat Tony's Pizza - ‬5 min drive - ‪La Pizza House - ‬5 min drive - ‪La Tienda Grande - ‬5 min drive - ‪Micheladas Botaneras Ixtapa - ‬6 min drive - ‪Aloha Puerto Vallarta - ‬7 min drive ## About this property ### Krystal Grand Puerto Vallarta All Inclusive Luxury all-inclusive hotel by the ocean At Krystal Grand Puerto Vallarta All Inclusive, you can look forward to a beach bar, shopping on-site and a coffee shop/cafe. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and free beach cabanas. Treat yourself to a body treatment, a deep-tissue massage or a facial at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Enjoy the 24-hour gym, as well as activities such as beach volleyball. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a garden and a playground. You'll also enjoy the following perks during your stay: - 4 outdoor pools and an indoor pool - Valet parking (surcharge), a free beach club on-site and massage treatment rooms - Beach towels, beach umbrellas and a gift shop - Concierge services, ATM/banking services and wedding services - Guest reviews say great things about the helpful staff Room features All 451 rooms feature comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and free stocked minibars. More amenities include: - Highchairs, children's slippers and children's books - Designer toiletries, showers and hairdryers - 32-inch LED TVs with premium channels - Balconies, a personal chef and art supplies ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ## Similar properties ![3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/58000000/57250000/57240700/57240661/4cc27719.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta - Pool - Breakfast included - All-inclusive - Spa 8.0 Very good 1,359 reviews £250 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=57240661&PinnedHotelID=57240661&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/dd9bb45d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Hacienda at Krystal Grand Puerto Vallarta Hotel Zone - Pool - All-inclusive - Spa - Restaurant 7.8 Good 970 reviews £239 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) ![Infinity pool](https://images.trvl-media.com/lodging/38000000/37270000/37260200/37260169/a6d061df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Vallarta - 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Pool - Hot tub - All-inclusive - Kids pool 8.2 Very good 1,870 reviews £122 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=528713&PinnedHotelID=528713&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers, beach towels, beach massages](https://images.trvl-media.com/lodging/2000000/1550000/1542300/1542278/d07da049.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Vallarta - All Inclusive Nuevo Vallarta - Pool - Breakfast included - All-inclusive - Spa 8.4 Very good 3,376 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=1542278&PinnedHotelID=1542278&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/3000000/2230000/2229400/2229366/0e23931f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Riviera Nayarit Resort All Inclusive & Spa Nuevo Vallarta - Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 102 reviews £238 includes taxes & fees 12 Oct - 13 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=2229366&PinnedHotelID=2229366&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/13000000/12510000/12506000/12505992/f21cacd0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunscape Puerto Vallarta Resort & Spa All Inclusive Hotel Zone - Pool - All-inclusive - Spa - Kids pool 7.0 Good 1,001 reviews £159 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=12505992&PinnedHotelID=12505992&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps ### Parking and transport - Covered valet parking on site (MXN 55 per night; includes in/out privileges) ### Food and drink - 2 bars/lounges - 4 restaurants - A beach bar - A coffee shop/cafe - Snack bar/deli ### Restaurants on site - Fogo - Il Formaggio - Le Délice - O' West - Sea Fire ### Things to do - 24-hour gym - 4 outdoor pools - Arcade/game room - Beach volleyball - Children's pool - Free beach club - Free children's club - Full-service spa - Indoor pool - Playground - Shopping ### Family friendly - 4 outdoor pools - Arcade/game room - Art supplies - Beach toys - Children's books - Children's games - Children's pool - Children's toys - Free children's club - Free supervised activities for children - High chair - In-room babysitting - Indoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 7 meeting rooms - Business centre - Computer station - Conference centre (11,141 square foot of space) - Coworking space ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Garden - On the beach ### Full-service spa - 5 treatment rooms - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Outdoor treatment areas - Reflexology - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways (100 centimetre high) - Lever door handles - Lift (100 centimetre wide door) - Valet for wheelchair-equipped vehicles - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchairs on site ### More - Communal living room - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Children's slippers - Designer toiletries - Hair dryer - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch LED TV with premium cable channels ### Food and drink - Chef service - Coffee/tea maker - Free bottled water - Free stocked minibar - Restaurant dining guides ### More - Air conditioning - Ceiling fan - Connecting rooms available - Electrical adapters - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Mobile key entry - Phone - Window screens ## Policies ### Check-in Check-in time starts at 4:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Valet parking fee: MXN 55 per night (in/out privileges) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room ### We should mention Pool access available from 7:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ### Property is also known as Krystal Altitud Vallarta AIl Inclusive Krystal Altitude Vallarta AIl Inclusive Krystal Grand Altitude Pto. Vallarta AI Krystal Grand Puerto Vallarta All Inclusive Hotel Krystal Grand Altitude Puerto Vallarta AIl Inclusive Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta ## Frequently asked questions ### Does Krystal Grand Puerto Vallarta All Inclusive have a pool? > Yes, this property has an indoor pool, 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 9:00 PM. ### How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive? > As of 9 Oct 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 22 Oct 2025 start from £177.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-Krystal-Grand-Altitude-Pto-Vallarta-AI.h83084653.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Krystal Grand Puerto Vallarta All Inclusive pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Krystal Grand Puerto Vallarta All Inclusive? > Valet parking is available for MXN 55 per night. ### What time is check-in at Krystal Grand Puerto Vallarta All Inclusive? > Check-in begins at 4:00 PM. ### What time is check-out at Krystal Grand Puerto Vallarta All Inclusive? > Checkout is at 11:00 AM. ### Are there all-inclusive benefits at Krystal Grand Puerto Vallarta All Inclusive? > Yes, the property is all-inclusive. ### Where is Krystal Grand Puerto Vallarta All Inclusive located? > Nestled on the beach, this Puerto Vallarta hotel is within 2 mi (3 km) of Cathedral of Our Lady of Guadalupe, Campo de Golf Ixtapa and Paradise Adventure Park / Canopy Indio. Vista Vallarta Club de Golf and El Salado Estuary State Park are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Krystal Grand Puerto Vallarta All Inclusive Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 177 8 - Good 100 6 - Okay 78 4 - Poor 45 2 - Terrible 28 ### 8.0/10 Cleanliness ### 8.2/10 Staff & service ### 7.8/10 Amenities ### 7.4/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Maria 18 Aug 2025 Liked: Amenities The room, the service, front beach ![](https://a.travel-assets.com/ugc/hotel-reviews/519ca769-b1a0-478d-9e7e-03697c8c66b5-1755559543025.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e3066c1e-2762-4c68-9be1-d8c74b6b16e0-1755559544269.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e77ba390-eee3-44a4-8d1a-4cc9ea386ec3-1755559544342.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5a70db1a-ab1e-46f1-ba2a-c0dbaa75a61e-1755559542831.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Maria Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Elisa 28 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Elisa Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Antonio 9 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room cleaning staff forgot to load our fridge with water bottles but other than that it was a great value for a very nice hotel ##### Antonio Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Jackson 27 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beach, pool ##### Jackson Stayed 3 nights in May 2025 ### 10/10 Excellent #### Jocelyn 2 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was so friendly and helpful ##### Jocelyn Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Bernard J 5 Jul 2025 Disliked: Amenities Ok hotel ##### Bernard J Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Ruben 22 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us. ![](https://a.travel-assets.com/ugc/hotel-reviews/7ced3f0c-c043-4eb0-a81c-a0b58f2826f4-1750572163881.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/66fe600e-ea3c-4fb9-910b-45a6d30ce951-1750572162826.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/09f67ccd-6b9f-4748-9bcb-457e8b41c994-1750572163381.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1b68ba14-017c-4fbd-8c59-959afba18d25-1750572160954.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruben Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Mitra 16 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Still excellent best location ##### Mitra Stayed 7 nights in Apr 2025 ### 8/10 Good #### Leonard 25 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food was great great service from bartenders. ##### Leonard Stayed 7 nights in Jan 2025 ### 10/10 Excellent #### Dony 3 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice and clean resort. Beach is right at the backyard. Friendly employees. ##### Dony Stayed 6 nights in Mar 2025 ### 2/10 Terrible #### Elizabeth 14 Aug 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Bedbugs…. We were there for 3 nights and luckily we only had one night left and I appreciate that we were moved immediately after we found the bedbugs in the middle of the night because we got woken up by a smoke alarm that was triggered in the building and saw the bedbug crawling on the bed. Staff immediately moved us to a different room and was very attentive. Unfortunately it doesn’t change the fact that there were bedbugs. ##### Elizabeth Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Ievgen 1 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option. ##### Ievgen Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Pedro 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was very happy there and I’ll definitely be back ##### Pedro Stayed 6 nights in Nov 2024 ### 6/10 Okay #### Acie 10 Jul 2025 Liked: Staff & service Disliked: Property conditions & facilities #### Krystal Grand Resort in Puerto Vallarta. I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice. ![Smallest bathroom in history ](https://a.travel-assets.com/ugc/hotel-reviews/bee6d4e6-67af-4d2e-ae87-b3c3aea0496d-1752189115397.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Missing light fixtures ](https://a.travel-assets.com/ugc/hotel-reviews/2980d2d9-93bf-482c-b1c1-dd1b349f9e8f-1752189118259.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Outside view of Krystal Grand Resort](https://a.travel-assets.com/ugc/hotel-reviews/c3de9126-d5fc-4a97-acb0-d41fdf3cb31b-1752189118142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Acie Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Lourdes 7 Aug 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The hotel is old. Not look the same as the online pictures, my room wasn’t ready. At 4:30 They changed the room because the room what I reserved wasn’t ready . I didn’t liked that room and I asked them to get ready my room as soon as possible with full ocean view like my reservation . I waited until the 6pm to finally get in the room Also the strawberries and champagne was scheduled for August 1 between 1pm to 5pm and never arrived We made this trip for our 25th anniversary to have a wonderful time but unfortunately was the worse place where we stayed. ##### Lourdes Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Townsend 20 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great time ##### Townsend Stayed 3 nights in Dec 2024 ### 8/10 Good #### Verified traveller 30 Jun 2025 Liked: Cleanliness, staff & service, room comfort #### Krystal Grand Stay There was a problem with the air conditioning and ceiling fan the first few days. They had to come out 3 or 4 times to fix it. I believe that it was somehow connected to the patio door because after they fixed it, I wasn't able to open the door; therefore, unable to actually sit out on the patio; which was too bad because it was a beautiful view and I was only able to appreciate it with the door closed. There was also an odor in the restroom maybe the first couple of days that seemed to dissipate after that. Otherwise, enjoyed my stay. ##### Verified traveller Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### humberto 25 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities I really like it there ##### humberto Stayed 3 nights in Jun 2024 ### 8/10 Good #### ruby 15 Oct 2024 Liked: Cleanliness, staff & service, amenities I loved the hacienda for adults only ##### ruby Stayed 4 nights in Oct 2024 ### 8/10 Good #### Heriberto 14 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Stay For a 4 Day Trip Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience. ![View from Sushi Bar. ](https://a.travel-assets.com/ugc/hotel-reviews/a94d41fe-cd6a-47cf-9027-274b58caa9f4-1747260362935.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Sangria and Piña Colada. ](https://a.travel-assets.com/ugc/hotel-reviews/c18bbc4e-75c4-4587-9309-d293403eb281-1747260362540.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Ceviche, good. ](https://a.travel-assets.com/ugc/hotel-reviews/6f94fdf9-2ec4-424a-be8e-1304f6efc215-1747260363942.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Aguachile, good. ](https://a.travel-assets.com/ugc/hotel-reviews/18f1ce62-a060-477b-8ea2-6576392e2e40-1747260363277.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heriberto Stayed 3 nights in May 2025 ### 8/10 Good #### Sareth 8 Nov 2024 Liked: Staff & service, property conditions & facilities The staff were very friendly, resort felt safe. The buffet needs more options. ##### Sareth Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Nicholas 12 Dec 2024 Liked: Staff & service The staff is amazing. Daniel, Francisco, Marisol, Guillermo are the best. ##### Nicholas Stayed 6 nights in Dec 2024 ### 6/10 Okay #### Kimberly 26 Jun 2025 Liked: Amenities Disliked: Cleanliness, property conditions & facilities The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware. ##### Kimberly Stayed 2 nights in Jun 2025 ### 2/10 Terrible #### Chantell 24 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Paid for a partial ocean view which we got but had to look out at the construction site as well. Breakfast was probably the best meal and that still wasn’t great. Would not recommend this hotel. ##### Chantell Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### MITRA 14 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a wonderful place. It was our second visit and not disappointed. Well be back. 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