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Krystal Vallarta

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Featured image
On the beach, beach towels
On the beach, beach towels
Outdoor pool
Outdoor pool

Overview of Krystal Vallarta

Krystal Vallarta

3.5 out of 5
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationCruise Ship Terminal9 min walk
  • Popular LocationVallarta Casino3 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)9 min drive
  • Popular LocationBay of Banderas13 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Located on the beach, Krystal Vallarta is in Puerto Vallarta's South Hotel Zone neighbourhood, an area with good airport proximity and shopping. Cruise Ship Terminal and Bay of Banderas are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa de los Muertos and Nuevo Vallarta Beach. Los Arcos and Aquaventuras Park Vallarta are also worth visiting. With scuba diving, snorkelling and sailing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Cruise Ship Terminal - 9 min walk
  • Playa Las Glorias - 2 min drive
  • Vallarta Casino - 3 min drive
  • Marina Golf Club - 5 min drive
  • Bay of Banderas - 13 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 9 min drive

Restaurants

  • La Vaca Argentina - 7 min walk
  • El oasis Del holi - 7 min walk
  • Pizzeria La Dolce - 7 min walk
  • La Leche - 11 min walk
  • La Madalena - 15 min walk

About this property

Krystal Vallarta

Beachfront, with full-service spa
Catch some rays at the beach or spend the day relaxing at Krystal Vallarta's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 388 rooms provide in-room free WiFi, room service and cable TV. Other amenities available to guests include free bottled water, safes and free toiletries.
Krystal Vallarta offers 388 forms of accommodation with a safe and complimentary bottles of water. Televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

All-inclusive details

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and local non-alcoholic beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily: MXN 180-300 per person
  • All buffet and à la carte meals, snacks and local non-alcoholic beverages included
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massages
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • TV channels

Food and drink

  • Free bottled water
  • Mini fridge

More

  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 180 and MXN 300 per person (approximately)
  • Self-parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Resort
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Resort Puerto Vallarta

Frequently asked questions

3.4
Rating 5 - Excellent. 230 out of 991 reviews
5 - Excellent 23%
Rating 4 - Good. 297 out of 991 reviews
4 - Good 30%
Rating 3 - Okay. 211 out of 991 reviews
3 - Okay 21%
Rating 2 - Poor. 132 out of 991 reviews
2 - Poor 13%
Rating 1 - Terrible. 121 out of 991 reviews
1 - Terrible 12%

3.9/5

Cleanliness

3.7/5

Staff & service

3.2/5

Amenities

3.5/5

Property conditions & facilities

2/5 Poor

Disliked: Staff & service, amenities, property conditions & facilities
They have one pool for too many people not enough umbrellas and chairs, they close the pool to orlier, beside the restaurant they don’t serve drinks or food. (I feel like I was in circus circus hotel for kids)🙃🙃😡😡😡😡
Stayed 8 nights in May 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was very disappointing. The food was repetitive and not good. Very little of it was. The drinks were bad, and not much to choose from. The highlight of the stay there was the service from Gladys every morning for breakfast. She went above and beyond to meet our needs. She was kind and very friendly.
Stayed 5 nights in May 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 DO NOT RECOMMEND unless you are looking for a laugh. For starters, at checkin there is no one to direct you to the right line, so we ended up waiting 45 min in a line with ppl trying to get day passes. Once you are in, you wait another 10 minutes to use the elevator cause in their “new” tower, they only put 2 elevators. On your walk to the pools/ beach you feel like you are walking through an abandoned ghost town of what maybe used to be a 1960s booming resort. Once at the pool, there is a lack of chairs and when you find one it is probably broken. Don’t forget your credit card cause if you don’t do the all inclusive, they don’t take cash at the bar or restaurants. We skipped on the buffet dinner and opted for the more “exclusive” Italian dinner located in the middle of abandoned haciendas giving you a twilight zone like vibe that makes it seem like they are playing a joke in you and the rest of the guests are in on it. The room was comfortable enough if you like listening to every conversation the neighbors have/ like adjoining doors. We woke up to a new roommate sleeping on the floor (a cockroach) The only reason we didn’t wait another 45 minutes in the check out line was because they thought we were going to miss our flight so they let us cut in line.
Stayed 1 night in May 2021

2/5 Poor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff did not respect my reservation room with two beds .i had to pay another room
Stayed 3 nights in May 2021

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got there and they didn’t have my reservation ready. Has to pay extra $6000. For another room the shower was clotted, bad service they couldn’t even give a water bottle that was supposed to be in the room I asked service to get my suitcases out my room and they took 2 hours to get them
Stayed 2 nights in May 2021