Title: The Hacienda at Krystal Grand Puerto Vallarta Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Hacienda at Krystal Grand Puerto Vallarta Adults-only beachfront hotel with 2 outdoor pools ![2 outdoor pools](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/dd9bb45d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/6e5e24ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![7 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/3cf0bc7f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/46290acc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/53eca608.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a peaceful retreat with two outdoor pools and spa services. Guests can relax at the poolside bar, visit the nearby Cruise Ship Terminal, or dine at one of seven restaurants serving meals all day. 7.8 Good ## Popular amenities - - - Bar - Spa - Room service - Parking available £247 includes taxes & fees 8 Dec - 9 Dec ## Room options ### Check availability for these dates Tonight [Dec 3 - Dec 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 4 - Dec 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Jr Suite Hacienda King | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/625ca7d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr Suite Hacienda King 8.0 Very good 15 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 463 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite Hacienda Double | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/79e1aec0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Double 7.8 Good 8 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 463 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite Hacienda King Pool View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/8408c57d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda King Pool View 9.0 Wonderful 23 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 463 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/b1329f40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Pool View 9.2 Wonderful 19 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 463 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/846cbe3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Swim Out ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 463 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite Hacienda Terrace | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/ad7cfaed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Terrace 7.6 Good 8 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 463 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite Hacienda Swim Out King | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/7c7a81b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Swim Out King 8.4 Very good 16 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Free bottled water - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-The-Hacienda-At-Krystal-Grand-Puerto-Vallarta.h24930665.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-The-Hacienda-At-Krystal-Grand-Puerto-Vallarta.h24930665.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64897%2C-105.24180&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ini6CnyynxarNoWgASABkS3XSCg=) Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333 #### What's nearby - Hotel Zone Beach - 2 min walk - 0.1 miles - Playa de Oro - 2 min walk - 0.1 miles - Puerto Mágico - 5 min walk - 0.3 miles - La Isla - 7 min walk - 0.4 miles - Cruise Ship Terminal - 9 min walk - 0.5 miles #### Getting around - Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 12 min drive #### Restaurants - ‪Abbraccio - ‬4 min walk - ‪McCarthy’s - ‬6 min walk - ‪Outback Steakhouse - ‬3 min walk - ‪Tacos Mario - ‬4 min walk - ‪La Choperia - ‬3 min walk ## About this property ### The Hacienda at Krystal Grand Puerto Vallarta Upscale all-inclusive hotel near Cruise Ship Terminal A poolside bar, a rooftop terrace and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. Treat yourself to spa services, such as a body treatment, a body scrub or a facial. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge). You'll also find perks such as: - 2 outdoor pools - Valet parking (surcharge), tour/ticket information and smoke-free property - Meeting rooms, concierge services and a front desk safe - A lift, a banquet hall and ATM/banking services - Guest reviews give top marks for the pool, helpful staff and location Room features All 192 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as furnished balconies and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. More amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with premium channels - Ceiling fans, daily housekeeping and desks ### All-inclusive details This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals and snacks included In-room minibar (all beverages included) ### Activities and facilities/equipment All on-site activities and use of facilities and equipment are included. ## Similar properties ![2 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/120000/118000/117967/9b9b2973.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crown Paradise Golden Puerto Vallarta All Inclusive Hotel Zone - Pool - Hot tub - All-inclusive - Spa 7.4 Good 1,892 reviews £210 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=117967&PinnedHotelID=117967&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/2000000/1930000/1928100/1928037/70370dee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Palace Pacifico - 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All Inclusive South Zone - On private beach - Pool - All-inclusive - Spa 7.6 Good 1,018 reviews £269 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=27346450&PinnedHotelID=27346450&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/3000000/2230000/2229400/2229366/dc5f4df7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fiesta Americana Riviera Nayarit Resort All Inclusive & Spa Nuevo Nayarit - Pool - Hot tub - Breakfast included - All-inclusive 8.2 Very good 161 reviews £273 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=2229366&PinnedHotelID=2229366&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite | Balcony view](https://images.trvl-media.com/lodging/1000000/20000/16600/16535/f4780a85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Puerto Vallarta - All Inclusive South Zone - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,943 reviews £240 includes taxes & fees 7 Dec - 8 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=16535&PinnedHotelID=16535&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Wired internet (MXN 190 per day) - Available in some public areas: WiFi (MXN 190 per day) ### Parking and transport - Valet parking on site (MXN 55 per night) ### Food and drink - 2 coffee shops/cafes - 4 bars/lounges - 7 restaurants - A poolside bar ### Restaurants on site - Talvera ### Things to do - 2 outdoor pools - 24-hour gym - Library ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business centre - Meeting rooms ### Outdoors - Garden - On the beach - Rooftop terrace ### Spa - Body scrubs - Facials - Hydrotherapy - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible path of travel ### More - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - 24-hour room service - Espresso maker - Free bottled water - Minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Safe ## Policies ### Check-in Check-in time starts at 4:00 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for in-room wired Internet: MXN 190.00 per day (rates may vary) - Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary) - Valet parking fee: MXN 55 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 13 years old are not permitted at this adults-only property ### Property is also known as Hacienda Hilton All-Inclusive Adults All-inclusive property Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hacienda Hilton All-Inclusive Adults Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel Hacienda Hilton All-Inclusive Adults Hotel Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel Hacienda Hilton All-Inclusive Adults Hotel Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hacienda Hilton All-Inclusive Adults The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only ## Frequently asked questions ### Does The Hacienda at Krystal Grand Puerto Vallarta have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta? > As of 3 Dec 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on 8 Dec 2025 start from £246.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-The-Hacienda-At-Krystal-Grand-Puerto-Vallarta.h24930665.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Hacienda at Krystal Grand Puerto Vallarta? > Valet parking is available for MXN 55 per night. ### What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta? > Check-in begins at 4:00 PM. ### What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta? > Checkout is at 11:00 AM. ### Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta? > Yes, the property is all-inclusive. ### Where is The Hacienda at Krystal Grand Puerto Vallarta located? > Nestled on the beach, this Hotel Zone hotel is within a 15-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Hacienda at Krystal Grand Puerto Vallarta Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 8.4 Staff & service ### 8.2 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 403 8 - Good 273 6 - Okay 162 4 - Poor 93 2 - Terrible 71 ### 10/10 Excellent #### Gordon 7 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, amenities and staff ##### Gordon Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Timothy John 16 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very good food staff service was amazing. ![](https://a.travel-assets.com/ugc/hotel-reviews/49ea010c-9400-4355-a159-f69aeb4672a5-1763252623587.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Timothy John Stayed 7 nights in Nov 2025 ### 8/10 Good #### Sherita 30 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The selection and quality of food at the buffets were good. Particularly on the krystal grand side. The beach dinner buffet was amazing! The pool was nice, so was the service. ##### Sherita Stayed 7 nights in Nov 2025 ### 10/10 Excellent #### Laritza 17 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is very clean, and the staff is incredibly nice and friendly. The food was delicious with a great variety to choose from. Overall, my stay was peaceful and truly enjoyable. I’ll definitely be back! ##### Laritza Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Diane 1 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are great! Nice room (could use a little love) Need more hooks for towels and better balcony seating ![](https://a.travel-assets.com/ugc/hotel-reviews/af44d428-340f-4a46-9432-1357dca9bdf6-1762020662081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Diane Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Ali 2 Nov 2025 Liked: Cleanliness Nice ##### Ali Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Fernando 15 Nov 2025 A ##### Fernando Stayed 1 night in Nov 2025 ### 8/10 Good #### Fred 16 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities The Room was clean and well attended. The Staff throughout the Hacienda were excellent - most helpful and courteous. This was my second vacation at the hacienda. My only complaint this time was that I found all of the food in the buffets to be overly salty, which was a disappointment for me.That caused my lowering of my experience rating. ##### Fred Stayed 11 nights in Oct 2025 ### 10/10 Excellent #### Clarissa 23 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Every staff encounter was amazing. They go above and beyond. I had a great time! ##### Clarissa Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Yolande 3 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities liked the result, enjoyed our stay. I will come again. ##### Yolande Stayed 3 nights in Aug 2025 ### 4/10 Poor #### Charlene 25 Oct 2025 Liked: Staff & service, property conditions & facilities Didn’t like that the main buffet was at the kids side. Very limited options for food. We ate out quite a bit. No Entertainment unless you went to the kids side. No music at the pool. ##### Charlene Stayed 7 nights in Oct 2025 ### 4/10 Poor #### Shannon 13 Sept 2025 Liked: Cleanliness, staff & service Loved the spa! Loved the poolside cocktail service! Loved the housekeeping and beverage service! Hated the pool towel card service The buffet food was not very good ##### Shannon Stayed 5 nights in Sep 2025 ### 8/10 Good #### Maria G 22 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What we liked about the property was tgat it was at walking distance from the beach, entertainment every night, the staff was very professional and polite. ##### Maria G Stayed 3 nights in Jul 2025 ### 6/10 Okay #### Sean T 14 Nov 2025 Not enough chairs at pool, room not cleaned until after 5pm as getting ready for dinner, ceilings in rooms need repair as we moved both rooms water damaged ceilings ##### Sean T Stayed 7 nights in Nov 2025 ### 8/10 Good #### Jaime 21 Jul 2025 Liked: Cleanliness We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere. ##### Jaime Stayed 5 nights in Jul 2025 ### 8/10 Good #### Cynthia 23 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay!!! ##### Cynthia Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Jennifer 8 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 2nd time there 10-10 ##### Jennifer Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Rebecca 18 Nov 2025 Liked: Cleanliness Disliked: Amenities The room was nice. The pool staff, housekeepers and most building staff were great. We ran into problems when we tried tongetbthe swimout that we paid exta for fixed. The jets were not running and it was dirty nothing was moving or being filtered. They sent someone over and he skimmed the top and left. We went down multiple times to get it fixed and only once did someone come to look. We paid extra to have it and couldnt use it and we were not refunded any money. Anytime we would ask the front desk for assistance the were dismissive and at times rude. ##### Rebecca Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Laura 12 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff was amazing very courteous and top of everything. ##### Laura Stayed 4 nights in May 2025 ### 10/10 Excellent #### Janette 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here. ##### Janette Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Rashawn 29 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff is Amazing. Pleasant helpful and hardworking. Truly made the stay special. ##### Rashawn Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Andrea 24 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was extremely friendly and helpful ##### Andrea Stayed 5 nights in Apr 2025 ### 8/10 Good #### Peyman 20 Aug 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Only customer service was poor . Some of the stuff ##### Peyman Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Xolisile 29 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very friendly and very helpful ##### Xolisile Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Jarell Anthony 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was excellent and courteous thorughout the entire stay. Whenever any situations arose, the staff handled things well. The room was amazing, though I never used the swimming pool attached to my room. I thoroughly enjoyed my bachelor trip to Krystal Grande and would recommended it to others. It's smaller than some of the resorts I've been to in Mx, but it had fair quality food and a pleasant atmosphere. Bobo the iguana was a nice added experience. ##### Jarell Anthony Stayed 5 nights in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Columba Hotel](https://www.expedia.co.uk/Oban-Hotels-Columba-Hotel.h2170448.Hotel-Information) > > [Gite in Normandy with private and heated swimming pool.](https://www.expedia.co.uk/Bacqueville-En-Caux-Hotels-Gite-In-Normandy-With-Private-And-Heated-Swimming-Pool.h33471016.Hotel-Information) > > [Puerto de Luna Pet Friendly & Family Suites Hotel](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-Puerto-De-Luna-Pet-Friendly-Family-Suites-Hotel.h34110.Hotel-Information) > > [Mowbray Court Hotel](https://www.expedia.co.uk/London-Hotels-Mowbray-Court-Hotel.h15620406.Hotel-Information) > > [Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-Grand-Fiesta-Americana-Vallarta-Adults-Only-All-Inclusive.h11547659.Hotel-Information) > > [Almar Resort Luxury LGBT Beach Front Experience](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-Almar-Resort-Luxury-LGBT-Beach-Front-Experience.h12488321.Hotel-Information) > > [Hotel Casa Sagnier](https://www.expedia.co.uk/Barcelona-Hotels-Casa-Sagnier.h75000051.Hotel-Information) > > [Hotels in Marbella](https://www.expedia.co.uk/Marbella-Hotels.d5776.Travel-Guide-Hotels) > > [V Azul Vallarta - Luxury Vacation Rental- Adults Only](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-V-Azul-Vallarta-Luxury-Vacation-Rental-Adults-Only.h16036368.Hotel-Information) > > [Hotels in Puerto de la Duquesa](https://www.expedia.co.uk/Puerto-De-La-Duquesa-Manilva-Hotels.0-n3000373118-0.Travel-Guide-Filter-Hotels) > > [Mullingar Park Hotel](https://www.expedia.co.uk/Mullingar-Hotels-Mullingar-Park-Hotel.h5882037.Hotel-Information) > > [Hotels in Biggar](https://www.expedia.co.uk/Biggar-Hotels.d182740.Travel-Guide-Hotels) > > [Villas Italy](https://www.expedia.co.uk/Italy-Villas.d86-aaVillas.Travel-Guide-Accommodation) > > [Hotels in Prague 1](https://www.expedia.co.uk/Prague-1-Prague-Hotels.0-n6242762-0.Travel-Guide-Filter-Hotels) > > [The Lamb Inn](https://www.expedia.co.uk/High-Peak-Hotels-The-Lamb-Inn.h15378489.Hotel-Information) > > [Arundel House Hotel](https://www.expedia.co.uk/Cambridge-Hotels-Arundel-House-Hotel.h1381852.Hotel-Information) > > [Cheap Hotels in Bristol City Centre](https://www.expedia.co.uk/Bristol-City-Centre-Bristol-Hotels-Budget-Hotels.0-n6188524-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > > [Barceló Puerto Vallarta - All Inclusive](https://www.expedia.co.uk/Puerto-Vallarta-Hotels-Barcelo-Puerto-Vallarta-All-Inclusive.h16535.Hotel-Information) > > [Ionian Emerald Resort](https://www.expedia.co.uk/Kefalonia-Hotels-Ionian-Emerald-Resort.h7823304.Hotel-Information) > > [Margaritaville Hotel San Diego Gaslamp Quarter](https://www.expedia.co.uk/San-Diego-Hotels-Solamar-San-Diego.h1117693.Hotel-Information) > > [Luxury Hotels in Sandakan](https://www.expedia.co.uk/Sandakan-Hotels-Luxury-Hotel.0-0-d3111-tLuxuryHotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Manchester (MAN) to Belfast (BHD)](https://www.expedia.co.uk/lp/flights/man/bhd/manchester-to-belfast) ### Cars > [Car hire near Port of Ibiza](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Port-Of-Ibiza.d6224310.Car-Hire-Guide) ### Activities > [Things to do in Southern California](https://www.expedia.co.uk/Things-To-Do-In-Southern-California.d6229607.Travel-Guide-Activities) > > [Things to do in North Berwick](https://www.expedia.co.uk/Things-To-Do-In-North-Berwick.d4219.Travel-Guide-Activities) ### Packages > [Disneyland® Paris](https://www.expedia.co.uk/Disneyland-Paris-Paris.d6035062.Attraction) ### General > [Visit Sennelager](https://www.expedia.co.uk/Sennelager.dx553248635976007935)