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"We’ve been going for years, and we feel the service was not as good and there was a smell in the room. We informed the staff, they apparently brought a machine to change the air but the smell was still there. It’s unfortunate, we usually love this place. Hope this was just a one time things"

"The front desk charged $45 per night, not mentioned on my booking. I was given a $45 voucher for breakfast, a very stingy one - actually the money returned to their restaurant, for a breakfast estimated at less than $10 - and they ask me to pay extra $6.5 only to sit on a table to have my breakfast. "

"Great location, great staff, clean room, huge bed. Now for the bad. If you dont like city noise, select your room carefully. Windows definitely are not soundproof or even slightly noise reducing, street noise (sirens, horns, etc.) was prevalent all night, but hey, it is the city! Other issue is lack of elevators. Be prepared to wait! Overall though, excellent experience and great location just south of central park next to Columbus Circle and Carnegie Hall."

"TV not plugged in, remote needed new batteries"

"The staff were excellent. However, the property was very rundown, even though we were in a newly renovated room. A lot of excess charges and taxes, and the icing on the cake was being charged $5.00 per each piece of luggage stored. This is a very busy part of town, so be prepared to wear noise canceling headphones at night."

"On a postive note, the location was ideal for the area. Unfortunately, the hotel is a bit dated and the rooms and bathrooms are dated and not very comfortable. I've stayed at older hotels, but they kept the interior and rooms updated. With our room at the Warwick, the mattress was very uncomfortable to sleep on. The bathrooms need updating and some safety features, the toilet and vanity are low, not much room to put things on and the bathtub/shower was very slippery yet had no grab bar. We went to Randolphs bar (inside hotel) one night, drinks were very watered down. Unfortunately, we would not stay here again for all of these reasons."

"Great location downtown. "

"Room was clean and comfortable but no coffee was provided. Hotel includes a “destination fee” but you get $15 to spend in the very overpriced market. Stay was very quiet during the week but was a little bit rowdier on weekend - would recommend asking for a room away from elevators. Area in front of hotel is a little sketch/gross due to the vacant storefront next door attracting homeless and had an overall urine smell. Location was otherwise great."

"Nice hotel, but not what I was expecting for the price. If there were amenities, I didn't notice any. I paid for a better view, and wasn't really happy with what I got, but that may just be how it goes sometimes. I wouldn't stay here again though. I'm positive I could have gotten a hotel better suited to my tastes, probably at a lower price."