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"The front desk help when we arrived were just ok. No smiles, but got the job done. The front desk when we checked out was very cheerful and kind. The beds and pillows were probably the most comfortable I have ever slept on! I would visit again, just to sleep on that amazing bed. We used Uber and they were very fast to arrive there every time."

"Excellent customer service "

"Amazing stay…the hotel is lovely with comfy beds and outstanding customer service. The area is right in the middle of everything, whether you want to walk to Westminster Abby or hop on the Tube or a Train out of the city, it’s all right there. Great stay, we will certainly be back!"

"Super easy access to the airport either by bus or their taxi service."

"Love Strand Palace Hotel ❤️"

"The front desk staff were amazing helping an old gal get here theatre tickets on her no data phone. We will definitely stay here again when we come back to London. Our room was large and the kitchen was great."

"The Service at the Atrium Bar was a little slow but the fish and chips special was excellent. The morning breakfasts were the best I have eaten at any hotel. The location just off Russell Square was ideal for London sight seeing. "

"Location, location, location. Very convenient right next to Hyde park. Access to transportation was excellent. Staff was helpful and accomodating. "

"The main benefit was the great location "