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"Lovely maintained and staff, definitely the best I've stayed at at Gatwick. Room was modern as was public areas. Food in restaurant good too. Could do with better signage to the hotel from the north terminal transit but once you find it its very good "

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"Nice location in Blackheath. Staff are very friendly. Rooms are comfortable, a bit stuffy."

"Staff were brilliant. "

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"No issues "

"Whenever I book using expedia I almost always get the room that nobody wants, the one next to the high traffic door, the elevator, or the ice machine area. It seems to be a pattern and I suspect it is because I use the expedia app to do so because it is always mentioned when I check in. The staff will almost always say " booked with expedia?" We have a ok time there. Ate at the hotel, service was slow, could see the restaurant manager having a bit of chat to one of the servers, it was obvious not a good one. Food was not great and they over charged me for food I did not have. Manager got it fixed and also deleted the service charge. Used the shuttle to and from the Gatwick airport. Was seamless."

"This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation. All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious"

"Excellent "