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Desk, iron/ironing board, free WiFi
Desk, iron/ironing board, free WiFi
Desk, iron/ironing board, free WiFi
Desk, iron/ironing board, free WiFi

Guest reviews

3.7/5 Good
785 reviews
Guests rated this property 3.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationTunbridge Wells Chalybeate3 min drive
Popular LocationDunorlan Park5 min drive
Popular LocationPantiles5 min drive
AirportLondon (LGW-Gatwick)40 min drive

Choose dates to view prices

  • Superior Double Room, 1 Double Bed

    3.8/5 guest room rating

    Room amenities

    • 258 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room, 1 Double Bed
  • Classic Double Room, 1 Double Bed

    4.4/5 guest room rating

    Room amenities

    • 226 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room, 1 Double Bed
  • Family Room, Multiple Beds (Classic)

    3.9/5 guest room rating

    Room amenities

    • 280 sq ft
    • City view
    • Sleeps 3
    • 1 Double Bed and 1 Single Bed
    More detailsFamily Room, Multiple Beds (Classic)
  • Classic Room, 2 Single Beds

    4.1/5 guest room rating

    Room amenities

    • 226 sq ft
    • City view
    • Sleeps 2
    • 2 Single Beds
    More detailsClassic Room, 2 Single Beds
  • Privilege, Double Room, 1 Double Bed

    4.3/5 guest room rating

    Room amenities

    • 258 sq ft
    • City view
    • Sleeps 2
    • 1 Double Bed
    More detailsPrivilege, Double Room, 1 Double Bed

About this area

Royal Tunbridge Wells

Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is near a train station. Sissinghurst Castle and Garden and Hever Castle and Gardens are local landmarks, and some of the area's activities can be experienced at Tunbridge Wells Golf Club and Nevill Golf Club. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's quiet location.
Visit our Royal Tunbridge Wells travel guide
View in a map
Popular Location

What's nearby

  • Tunbridge Wells Chalybeate - 3 min drive
  • Dunorlan Park - 5 min drive
  • Pantiles - 5 min drive
  • Hop Farm Family Park - 7 min drive
  • Tonbridge Castle - 8 min drive

Getting around

  • Royal Tunbridge Wells High Brooms Station - 5 min drive
  • London (LGW-Gatwick) - 40 min drive

Restaurants

  • The Mallows — 1 min walk
  • Chez JJ - 4 min drive
  • Max's Genuine Italian Food - 4 min drive
  • Opera House - 4 min drive
  • Manakamana - 5 min drive

About this property

Mercure Tunbridge Wells Hotel

4-star hotel with restaurant and indoor pool
A restaurant, an indoor pool and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a 24-hour business centre and 24-hour room service. All 84 rooms offer free WiFi, 24-hour room service and LED TVs with digital channels. Other amenities available to guests include coffee/tea makers, hairdryers and phones.
Mercure Tunbridge Wells Hotel offers 84 forms of accommodation with coffee/tea makers and a hairdryer. LED televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: GBP 15.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Dry-cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business centre
  • 1 meeting room
  • Conference space

Outdoors

  • Garden
  • Outdoor furniture

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone

Policies

Check-in

Check-in between 2:00 PM and 2:00 AM
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector and a smoke detector
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Mercure Tunbridge Wells Hotel
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Pembury
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Mercure Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel
Mercure Tunbridge Wells Hotel Royal Tunbridge Wells
Mercure Tunbridge Wells Hotel Hotel Royal Tunbridge Wells

Frequently asked questions

Can I cancel my reservation for free at Mercure Tunbridge Wells Hotel and receive a full refund?
Yes, Mercure Tunbridge Wells Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Tunbridge Wells Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Tunbridge Wells Hotel?
As of 5 Aug 2020, prices found for a 1-night stay for 2 adults at Mercure Tunbridge Wells Hotel on 10 Aug 2020 start from £63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Tunbridge Wells Hotel have a pool?
Yes, this property has an indoor pool.
Is this property pet-friendly?
Yes, pets are allowed at this property. There's a fee of GBP 15 per pet, per night.
How much is parking at Mercure Tunbridge Wells Hotel?
Self-parking is free at this property.
What time is check-in at Mercure Tunbridge Wells Hotel?
Check-in is from 2:00 PM to 2:00 AM. A fee applies for early check-in (amount may vary, subject to availability). After-hours check-in is not available.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Where is Mercure Tunbridge Wells Hotel located?
Situated in Royal Tunbridge Wells, this hotel is within 3 miles (5 km) of Tunbridge Wells Chalybeate, Dunorlan Park and Assembly Hall Theater. Tunbridge Wells Museum and Art Gallery and Trinity Theatre are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Mercure Tunbridge Wells Hotel

3.7
5 - Excellent
166
4 - Good
339
3 - Okay
186
2 - Mediocre
66
1 - Poor
28
3.9
Cleanliness
3.9
Service and Staff
3.8
Amenities
3.5
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable, having a pool is a bonus though only small. Staff are friendly and helpful

Stayed 2 nights in Mar 2020

3/5

    We stayed for two days and our room wasn’t visited at all by housekeeping staff after the first night. No beds made, no cleaning, no bins emptied, used towels left in bath, no replenishment of tea, coffee etc or clean cups. We had left the room at 10.30am and returned at 8.30pm leaving plenty of time for the cleaning to be undertaken.

    Stayed 2 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Clean an spacious room, friendly staff, great breakfast options all in all great value for money

    Stayed 1 night in Mar 2020

    3/5

    • Liked: Cleanliness, staff & service
    Not suitable for small children.

    We stayed as a family, with a three year old. The ‘Studio’ room was tiny for three. They had an iron on the wall at perfect high for a small child to hang themselves. Obviously this was not an appropriate room for children. We did not notice this until the morning. The hotel is dated and the bed was extremely uncomfortable. The swimming pool has lessons booked in morning and evening so not really room for guests to use it. The staff at breakfast were lovely and the breakfast was plentiful.

    Stayed 2 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, room comfort
    Excellent service from all staff

    The hotel was ideal for what I needed, it is clean but looks old and tired in a few places, don’t let that put you off - the service was exceptional in every part of the hotel. Would definitely return

    Stayed 1 night in Mar 2020