Gran Cenote

Had a great stay at Siente Tulum. Convenient location close to the national park and tulum ruins. The collectivo stops right outside the hotel which was very convenient. The staff were great and very friendly. Food was good, could use some more variety but overall worth it for the all inclusive. A couple of cons: our door didn’t shut/lock properly without slamming it shut (room 319). There was a water issue on one of the nights we stayed, but did resolve within about 30 mins. The hotel has some very good potential. Overall a great stay and will definitely consider staying again.

The staff at this resort were truly the best part—genuine, kind, and always going above and beyond to make guests feel welcome. The scenery is also beautiful and relaxing. That said, many aspects of the resort fell short. The beach was falsely advertised as sandy; it’s mostly rocky with only one small area suitable for swimming. Check-in was rushed with little explanation about schedules or amenities. The resort provides a link with information, but it’s often outdated and inaccurate—like listing pools and beaches as open from 7 AM, when services and bars don’t start until around 10 AM. Food options were disappointing. Buffets often had empty trays and limited variety, especially for non-vegans. The snack bar offered little more than leftover pastries and coffee. Our room had a broken mini-fridge that was never fixed, and the TV had only two working channels. Worst of all, the resort was full of mosquitoes and ants—we left with allergic reactions. Entertainment was nearly nonexistent. There was only one short, low-energy show each night, ending early, with a small stage and limited space. No real nightlife or events. In short, great staff and views can’t make up for poor food, inaccurate info, lack of entertainment, pests, and maintenance issues.

Well… I was there 2 weeks and The staff A+. Helpful and sweet. The bed A+ in comfort D- sheets. Sweating all night, but that is partly due to them shutting the ac off in the middle of the night. You can turn it back on but that means I woke up every night after 3:30 literally soaked, wet bed sheets and all to turn it back on. So 💩 sleep. The beach was piled with seaweed, I could have gotten over that if maybe the pool had more privacy. At 1st glance you will be impressed but upon examination it was semi- dilapidated. Stains on the white curtains, buckling patio boards. Etc. which again I could have overlooked if not for the ac and lack of warm water. Daily cold showers really blow. The water was not even on when I 1 st arrived, that took a few hours and by then I missed the activity I was going to. Messed up my whole 1 st day. 🚕 are starting at 35 usd just to go anywhere at all. So rent a car or ya… oh and food takes forever and is mostly mid for the price but I only tried a couple things. Oh and this is petty but a man definitely designed this space. No bidet, no removable shower head and 💩 lighting for vanity. So ya in all, I feel catfished. This is not whatever stars it claims. I feel bad telling the truth bc staff was so nice but ya. For like 120 less a night I would have been like ok ya.