4.6/5 Wonderful! (2,084 reviews)
Greeting on arrival was great - then they started trying to sell me timeshare - not cool as we were taking a 4 day break to de - stress.
Room upgrade was not as expected. Dissapointing that on every menu - food and drink - there are items that are upcharged - for instance approx. $ 100 for lobster...!! Isnt that the reason you pay extra for all inclusive?
Food in the evenings and breakfast was overall pretty good - lunch was limited in choice and disappointing in quality.
Pool/ beach was chaos - from charging $75 a day for a cabana, there were not enough loungers so if you got to the beach late, you were out of luck - a lot of the loungers were dirty and broken. Bar service on the beach was sporadic and generally poor.
Only area of no complaint was housekeeping and room service.
Overall I feel the experience was not good value for money and I will not be returning to this resort any time soon.
Reviewed on 29 Nov 2021