Beautiful hotel. staff very friendly. Loved everything except for the constant selling of their loyalty program. Just Checking in and one of their staff member right away sat us down to try to sell to us. Also buffet was closed for two nights. I guess hotel capacity wasn't full
Traveller from Tarrytown NY
Live Aqua Beach Resort Cancún - Adults Only - All Inclusive is located in front of a white sand beach, across the street from …More
The only dissatisfaction was that after 11pm all shut down. Not much to do once the show is over. The sports bar was not very exciting. The property is very big and beautiful, one would expect a nightclub or a fun place to dance at night. Other than that, the restaurants were very good.
Secluded from the crowds but only 25 minutes from the action of both Cancún and Playa del Carmen, this adults only …More
"Small Resort, amazing beach. Construction annoying"
Overall we enjoyed our stay.
Pros: our concierge Gerardo did all he could to accommodate every request. Daniel at the pool was always there to set you up on the beach with towels and sun covers. The food was wonderful, we only had one buffet that we weren't fond of but you're always full so can't complain. The resort is a very nice size so the walk to the beach is short.
Cons: The construction was really hard to listen to after a few days and we didn't get to go to the dinner theatre because of it which was one thing I looked forward to. Music was only by the pools which left you only listening to drills hammers etc. Service was slow on the beach at times but the servers are oh so friendly. Zero nightlife so it was a relaxing vacation versus entertaining. The food was the entertainment since the meals were about 2 hours long.
Traveller from Saskatchewan, Canada
Set along a Caribbean powdery sand beach, Royal Hideaway Playacar is located 5 minutes from the famous Fifth Avenue and the …More
The facilities were nice enough and well-kept. Everything was clean and we had no real complaints about the room. The only issue we had was with the door lock, but the front desk sent a maintenance person out very quickly to repair.
The hotel grounds are beautiful with well-kept gardens, nice mangroves and many cenotes. The night shows were really well-done. We were worried that it would be too much walking when we discovered our room was behind the lobby, but it actually wasn't an issue at all. For as large as the property is, getting around is quite easy.
The only real complaint is with the beach. The water was basically unusable as the sand has all been washed away and it's a mix of rock and coral now. Also the staff seemed to only rake the beach twice during our stay, so there was usually a lot of garbage and seaweed washed up on shore.
This family friendly property is in Playa del Carmen.More
The location is really good for people that are looking to stay in this area. Very friendly staff. Rooms are very confortable, clean and nicelly furnished. Everthing works well. The breakfast menu is good.
This family-friendly Mexico City hotel is located in the business district, within 1 mi (2 km) of Centro Santa Fe and …More
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