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"The staff in the reception area were very rude, but the wait staff and bartenders were nice. Our keys to our rooms stopped working at least 5 times. The room was clean but needs some work. The resort needs more entertainment. There isn't much to do in the evening especially since the pool closes so early. "

"Loved our Excellence Club Junior Swim-out Suite."

"Everything was just perfect, starting from the meeting/greeting stand point! Resort staff were very friendly and nice, the room was very clean and the culinary at restaurants and Buffet was amazing!!! I will definitely return in the future…had so much much in all amenities and animation team!!!"

"La comida no me gustó , esta es mi tercera vez en el hotel y fue la peor estadía de las 3 veces que e ido , el café no estaba bueno , los refrescos sabían a agua etc"

"Everything was like I expected. Excellent!!!!!!!!! And beautiful"

"Clean room "

"Great service "

"The resort was not the clean. There were areas that didn’t look that they were touched the whole week I was there. The staff was okay. I have been places that were way more enjoyable. There procedures for checking in and out were awful. The food was all mediocre. When arriving you are not explained ANYTHING so your handed a map which if you are not fluent in the language you are LOST. Which is crazy. The slides were NEVER open. Very upsetting. I have paid for a shuttle back to the airport at the end of our stay.. and because I didn’t have the room key to check out our shuttle left us. We WERE in the lobby WELLLL before checkout time and WELL before the shuttle was there. The kicker to the whole vacation is we were at the “Jungle party” and someone STOLE my husbands shoes for the designated area we were told our things would be safe. In which they say there are cameras but they DO NOT face the area at all with our belongings. Needless to say I won’t be booking with this resort again. So unfortunate. "

"We stayed at the Hard Rock and this place while in Punta Cana and we can say without a doubt that the Hard Rock will never again get one red cent from us! Th Serenade was hands down better! The customer service, the room, the proximity to the beach and all the action, the food, the drinks, it was all amazing! Loved it all! Will definitely be back! "