Title: Casa Chukum Bacalar Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Chukum Bacalar Colonial hotel with fitness centre and rooftop terrace ![Property grounds](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/94813df4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/ab7f80b8-6266-425d-b6a7-9910bcda5f82-thumbnail.jpg?impolicy=resizecrop&rw=1908) ![Daily cooked-to-order breakfast (MXN 200 per person)](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/066e76ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/5030a39c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Rooftop terrace](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/7eeb4f41.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Chukum Bacalar, near Fort of San Felipe, offers a quiet escape with a garden setting and outdoor pool. Guests enjoy attentive staff, luggage storage, and cooked-to-order breakfast. Free WiFi in all rooms. 9.8 Exceptional ## Popular amenities - - Bar - Spa - Pool - Gym - Parking included £67 includes taxes & fees 20 Nov - 21 Nov ## Room options ### Check availability for these dates Tonight [Nov 19 - Nov 20](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 20 - Nov 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Deluxe Room, 1 King Bed, Garden View | Pillow-top beds, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/5be881e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Garden View 10.0 Exceptional 1 review ### Highlights Soundproofed Individually decorated Air conditioning Smart TV Blackout curtains Pillow-top bed Private bathroom Rainfall showerhead - 258 sq ft - Sleeps 2 - 1 King Bed ![Comfort Double Room, 1 Queen Bed, Garden View | Pillow-top beds, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/8f94a60f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double Room, 1 Queen Bed, Garden View 9.0 Wonderful 4 reviews ### Highlights Soundproofed Individually decorated Air conditioning Smart TV Blackout curtains Pillow-top bed Private bathroom Rainfall showerhead - 236 sq ft - Sleeps 2 - 1 Queen Bed ![Family Twin Room, Garden View | Pillow-top beds, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/3f197786.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Twin Room, Garden View 10.0 Exceptional 1 review ### Highlights Soundproofed Individually decorated Air conditioning Smart TV Blackout curtains Pillow-top bed Private bathroom Rainfall showerhead - 258 sq ft - Sleeps 4 - 2 Double Beds ![Superior Room, 1 King Bed, Garden View | Pillow-top beds, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/09f90771.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Garden View 9.6 Exceptional 5 reviews ### Highlights Soundproofed Individually decorated Air conditioning Smart TV Blackout curtains Pillow-top bed Private bathroom Rainfall showerhead - 258 sq ft - Partial lake view - Sleeps 2 - 1 King Bed ![Premium Room, 1 King Bed, Garden View | Pillow-top beds, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/a7ad9030.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Garden View ### Highlights Soundproofed Individually decorated Air conditioning Smart TV Blackout curtains Pillow-top bed Private bathroom Rainfall showerhead - Sleeps 2 - 1 King Bed ## You may also like Ad ![Master Suite with Private Heated Pool. | 1 bedroom, premium bedding, down duvets, minibar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/107000000/106760000/106752000/106751998/9feb3c80_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Amaranto Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Free WiFi 10.0 Exceptional 43 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Amaranto-Hotel-Boutique.h106751998.Hotel-Information?chkin=2025-12-3&chkout=2025-12-4&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=675cc1a0-de0b-433f-be2b-d88b048e5b8b&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/180-7057709a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Akalki Hotel y Centro Holistico Bacalar - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Casa-Chukum.h34866396.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Casa-Chukum.h34866396.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.68122%2C-88.38782&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mLR4JTnn9tY-DmIsbteyE9gElnY=) Avenida 3, Esquina con 28, Bacalar, QROO, 77930 #### What's nearby - Laguna Bacalar Ecological Park - 3 min walk - 0.2 miles - Fort of San Felipe - 6 min walk - 0.4 miles - Ecopark Bacalar - 6 min walk - 0.4 miles - Lake Bacalar - 8 min walk - 0.5 miles - Municipal Spa of Bacalar - 15 min walk - 0.8 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive #### Restaurants - ‪fruta - ‬8 min walk - ‪La Playita - ‬3 min walk - ‪Xoloitzcuintle Bacalar - ‬1 min walk - ‪I Scream Bar - ‬8 min walk - ‪Mistura - ‬2 min walk ## About this property ### Casa Chukum Bacalar Upscale hotel near Fort of San Felipe Located close to Ecopark Bacalar and Canal de los Piratas, Casa Chukum Bacalar provides a rooftop terrace, a coffee shop/cafe and a garden. Active travellers can enjoy ecotours, cycling and motor boating at this hotel. Treat yourself to a massage or other spa services. Enjoy the gym, as well as activities such as sailing. Free in-room WiFi is available to all guests, along with a bar and a restaurant. Additional perks include: - An outdoor pool, along with pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), bike hire and airport pick-up service (surcharge) - Outdoor furniture, luggage storage and barbecues - Guest reviews give top marks for the helpful staff Room features All rooms are individually decorated, and feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and safes. Other conveniences in all rooms include: - Highchairs and children's dinnerware - Reusable coffee/tea filters, LED light bulbs and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - 55-inch Smart TVs with digital channels - Wardrobes/cupboards, daily housekeeping and desks ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/89000000/88130000/88120100/88120004/3339c632.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AGAM Hotel Boutique Bacalar - Adults Only Mario Villanueva Madrid - Pool - Breakfast included - Free WiFi - Air conditioning 9.2 Wonderful 88 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=88120004&PinnedHotelID=88120004&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/3c9bb9c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Galuna Bacalar Mario Villanueva Madrid - Pool - Parking included - 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On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,002 reviews £103 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour airport pick-up shuttle on request for a surcharge - Free uncovered self parking on site - Onsite parking includes off-street options ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 10:00 AM for a fee: MXN 200 for adults and MXN 100 for children - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Things to do - Bicycle rentals - Books - Ecotours - Games - Gym - Motor boating - Mountain biking - Outdoor pool - Sailing ### Family friendly - Children's dinnerware - Children's games - Children's toys - High chair - Outdoor pool - Pool toys - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - Coworking space ### Outdoors - Barbecue grill - Beach towels - Garden - In a nature reserve - On a lake - Outdoor furniture - Picnic area - Pool umbrellas - Rooftop terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Gravel flooring in public areas - Hardwood flooring in public areas - Smooth flooring in public areas - Tile flooring in public areas - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 2 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Built in 2019 - Colonial architecture - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Local culture and ecosystem education - Locally-owned and organised tours and activities - Mosquito nets - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Smoke-free property - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillowtop mattress ### Bathroom - Free toiletries - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 55-inch smart TV with digital channels ### Food and drink - Champagne service - Free bottled water - Minibar ### More - Access via exterior corridors - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Desk - Eco-friendly toiletries - Individual decor - Laptop workspace - LED lighting - Reusable coffee/tea filters - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 250.0 per day. ## Important information ### Optional extras - Fee for cooked-to-order breakfast: from approximately MXN 200 for adults and from MXN 100 for children - Airport shuttle fee: MXN 700 per room - Rollaway bed fee: MXN 250.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts cash This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 10:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Casa Chukum Hotel Bacalar Casa Chukum Bacalar Hotel Casa Chukum Bacalar Bacalar Casa Chukum Hotel Casa Chukum Hotel Hotel Casa Chukum Casa Chukum Casa Chukum Bacalar Hotel Casa Chukum Bacalar Bacalar Casa Chukum Bacalar Hotel Bacalar ## Frequently asked questions ### Does Casa Chukum Bacalar have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM. ### How much does it cost to stay at Casa Chukum Bacalar? > As of 19 Nov 2025, prices found for a 1-night stay for 2 adults at Casa Chukum Bacalar on 20 Nov 2025 start from £66.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Chetumal-Hotels-Casa-Chukum.h34866396.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Casa Chukum Bacalar pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Casa Chukum Bacalar? > Self-parking is free at this property. ### What time is check-in at Casa Chukum Bacalar? > Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Casa Chukum Bacalar? > Checkout is at noon. ### Does Casa Chukum Bacalar provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 700 per room applies. ### Where is Casa Chukum Bacalar located? > Located in Mario Villanueva Madrid, this hotel is within a 10-minute walk of Fort of San Felipe, Ecopark Bacalar and Canal de los Piratas. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Chukum Bacalar Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.8 Location ### 10 Staff & service ### 9.8 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 91 8 - Good 7 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ### 10/10 Excellent #### Gillian 1 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hope to visit again soon! I really adored both Bacalar and this hotel. The design is so wild and whimsical, the staff are so sweet and helpful, the beds are nice and comfy and the location is perfect. Great coffee and’s food with in a block and right by an entrance to the lagoon. Also really loved the hotels very sweet furballs! ##### Gillian Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### JULIE 25 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding reception and staff. We had a safe, relaxing and comfortable stay. ##### JULIE Stayed 2 nights in May 2024 ### 10/10 Excellent #### Christian 17 Dec 2022 Liked: Staff & service, amenities, property conditions & facilities The staff is very personable and hospitable. ##### Christian ### 10/10 Excellent #### Juan 17 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location ##### Juan Stayed 1 night in Dec 2023 ### 10/10 Excellent #### DAVID 28 Mar 2025 Liked: Staff & service, amenities, property conditions & facilities Everything es good! Gracias. ##### DAVID Stayed 1 night in Mar 2025 ### 10/10 Excellent #### jason 15 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property, cold a/c, hot shower, clean room, relaxing courtyard with a pool, close to the lake and restaurants, 3 blocks from from el centro ##### jason Stayed 6 nights in May 2024 ### 10/10 Excellent #### Leanne 4 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful unique boutique hotel. With lovely staff who were super helpful. Great communication from reception staff and the manager. Really a home from home. Would stay again without a doubt . ##### Leanne Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Wilfredo 25 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was very well kept, clean, comfortable, and offered and safe, friendly ambiance. The room was clean, bed was comfortable, bathrooms were nice. I will definitely come back next time I visit Bacalar. ##### Wilfredo Stayed 1 night in Mar 2023 ### 8/10 Good #### Verified traveller 1 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice vibe The team is super nice and attentive. The hotel is well maintained and has what’s needed. The location is great, close to the lagoon and a lot of restaurants right around the corner. You gotta be aware they have a few dogs and cats (very well groomed) living on the property, ##### Verified traveller Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Omar 2 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best place in Bacalar. Great location, close to downtown and great restaurants. Beautiful facilities, one feels like is in the middle of the jungle. Good wifi, ideal for those remote workers. But what really won my heart was the staff, always willing to help. I will definitely book this place again. ##### Omar Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### JAMES 2 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fabulous hotel with fabulous people, we really felt at home. Absolutely highly recommended. We were sorry we didn’t stay longer. Book it and you definitely won’t be sorry. Full marks for absolutely everything!!! ##### JAMES Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Ricardo 4 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and comfortable! The room was excellent even with a Netflix account! Great location: a few blocks to the Fuerte de San Felipe and a few blocks to the Ecoparque Bacalar, where you can walk on a wooden pier and swim. Friendly staff! ##### Ricardo Stayed 2 nights in May 2024 ### 10/10 Excellent #### Gabriela 18 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My first time staying here and it was amazing! The staff greeted us every single day and never failed to help anyone out. My family and I definitely felt like we were home! If anyone is debating on staying here or somewhere else, PICK CASA CHUKUM!! You won’t regret it <3 ##### Gabriela Stayed 4 nights in May 2024 ### 10/10 Excellent #### Scace 2 Mar 2023 Liked: Cleanliness, staff & service Amazing staff — so friendly and helpful. Beautifully modern decorated room (rain shower, big smart tv, power outlets and switches on both sides of a pillowed king bed). We can’t recommend this plaice highly enough. A true gem!! ##### Scace ### 10/10 Excellent #### Christopher 10 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful visit to Bacalar My friend and I took a day trip to Bacalar. The concierge/front desk staff Aldair was extremely sweet, knowledgeable and helped us set up excursions and recommendations even though it was a shorter trip. The rooms were nice and recently renovated, the grounds were spotless and we felt safe and secure the entire stay. If you are going to Bacalar, Casa Chukum is the way to go. 5 stars all the way. ##### Christopher Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Deborah 8 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Deborah was precious and one of the best hosts I have ever met. She genuinely loves what she's doing and goes over and beyond to help make the visit as positive as possible. Will definitely return to her hospitality as soon as possible. Did not want to leave ##### Deborah Stayed 3 nights in Jan 2023 ### 10/10 Excellent #### Ben 25 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay at Casa Chukum Absolutely loved our stay at Casa Chukum, this place made our trip to Bacalar. The staff could not do anymore for you, excellent service around the hotel and great recommendations! The place has such a lovely family feel with chilled vibes, loved the dogs and cats. The staff really went out of their way to add personal touches to our stay. Rooms are immaculate and well equipped, would also really recommend the breakfast. Thank you to Deborah and her team for such a wonderful experience! I hope that we will be able to visit again. ![](https://a.travel-assets.com/ugc/hotel-reviews/97BEB0E44AABDC58863F3C87935450C178F455671661405231450.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ben Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Hans 22 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities From the moment you arrive you have become part of a family. Owners and staff are super friendly and kind and there are many stories to be told. As a senior I would have liked to see a grab bar in the shower, there was nothing to hold on to. The shower is strictly overhead, bring a shower cap if you want to keep your hair dry. Another essential item is a flashlight, the rooms are a bit on the dark side. ##### Hans Stayed 10 nights in Jan 2025 ### 10/10 Excellent #### Mary 17 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay at Casa Chukum Our two night stay in Bacalar at Casa Chukum was like a vacation within a vacation during our monthlong stay in the Yucatan. Bacalar’s Lagoon of (at least) Seven Colors – robin egg blue, azure, blue/gray, azul, turquoise, aquamarine, cobalt blue – is nothing less than magical and mystical. But Casa Chukum was pure delight. We were welcomed like family, placed in a spacious second floor room with balcony and stairway to the roof deck, king size bed, very nice bathroom – instant comfort. The breakfast offerings from constant coffee to fruit and juices and a fantastic menu of Mexican and American breakfast favorites was wonderful. The boat ride the staff arranged with Captain George on the good sailboat Harmony was a highlight. Three hours sailing the lagoon, visiting the cenotes feeding the lagoon, swimming in a couple different locations, getting to view a sunset – well, very special indeed. We look forward to a next and hopefully longer visit to Casa Chukum and Bacalar ##### Mary Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Eduardo 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Lugar muy céntrico, con excelente atención de todo su personal ##### Eduardo Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Annie 22 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Emplacement parfait, chambre très confortable. Le personnel est super et on se sent de la famille :-) Tout se fait à la marche….. j’y retournerait sans hésiter ! ![](https://a.travel-assets.com/ugc/hotel-reviews/1b7ba30a-61b0-4fb4-aea8-6afd8314d3a1-1755899681142.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dec5d49c-de0e-4ca7-a2df-42edaf87d4ce-1755899675586.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7d781020-faf6-480a-b67f-a23792d7de65-1755899715442.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/85606d6e-d6f7-452e-bdef-08533a600fd2-1755899691181.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Annie Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### frédéric 27 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Parfait Petit hôtel dans le centre de Bacalar décoré avec beaucoup de goût. Chambre propre avec une literie très confortable. La piscine et le jardin dans laquelle elle se trouve sont enchanteurs. Avec ça, un petit déjeuner copieux pour vraiment pas cher. Nous avons passé un excellent séjour dans cet hôtel et le recommandons vivement. ##### frédéric Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Kate 18 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Un très bel espace, bien situé , chambre agréable et personnel au petit soin. Petit déjeuner en sus. Très copieux ! Attention toutefois, l e prix est assez haut pour le Mexique. ##### Kate Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Victor 1 Mar 2025 Liked: Amenities Disliked: Cleanliness La propiedad se ofrece con estacionamiento, el cual no tienen y uno se estaciona en la calle, si bien no le ocurrió absolutamente nada al auto, se agradecía especifiquen esto, la atención de Emmanuel muy cordial y amable, a la propiedad le hace falta mantenimiento y limpieza, cuando realizan el servicio a la habitación, únicamente tienden la cama, se venden como hotel boutique y no proporcionan esta comodidad, ponen cafetera pero sin café, vasos y una jarra pero uno debe ir al lobby por el agua, las amenidades son de la calidad más básica. ##### Victor Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Sara Janeth 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar, trato muy amable. ##### Sara Janeth Stayed 2 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - 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