"Generally our stay at the hotel was good. The location is good, the room was clean and functional and the breakfast was excellent with great service.
The let down for us was that when we returned to the hotel, cold and wet (due to the storm) on the Friday evening we first went to the bar to warm up. I ordered 2 coffees for for my wife and I, but was told the coffee machine had been cleaned and no hot drinks were available, this was at 10.15pm. A supposed 5 star hotel could not supply a coffee? I then asked for a port for us both but was told we don't have any ?? We went straight back to our room.
The good points of the hotel were negated by the attitude of the bar staff who couldn't be bothered to help. Will try another hotel next time we need to stay in Chester."
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