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Crowne Plaza Chester

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Indoor pool
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk

Overview of Crowne Plaza Chester

Crowne Plaza Chester

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationChester Cathedral5 min walk
  • Popular LocationChester City Walls5 min walk
  • Popular LocationChester Racecourse7 min walk
  • AirportManchester (MAN)49 min drive

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About this area

Chester

Located in Chester, Crowne Plaza Chester is in the city centre and near a train station. Roman Amphitheatre and Chester Cathedral are notable landmarks, and some of the area's popular attractions include Chester Zoo and Blue Planet Aquarium. Looking to enjoy an event or a match while in town? See what's going on at Chester Racecourse. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ziplining, horse riding and mountain climbing in the area.
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Map
Popular Location

What's nearby

  • The Rows of Chester - 3 min walk
  • Chester Town Hall - 4 min walk
  • Chester Cathedral - 5 min walk
  • Chester City Walls - 5 min walk
  • Chester Racecourse - 7 min walk

Getting around

  • Chester Station - 17 min walk
  • Manchester Airport (MAN) - 49 min drive

Restaurants

  • Stables Bar & Grill — 1 min walk
  • Fiesta Havana - 3 min walk
  • The Red Lion - 4 min walk
  • The Pied Bull - 4 min walk
  • The Watergates Bar - 4 min walk

About this property

Crowne Plaza Chester

4-star spa hotel, walk to Chester Racecourse
This smoke-free hotel features a full-service spa, a restaurant and an indoor pool. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a spa tub are on-site. All 160 rooms boast deep soaking bathtubs, and offer free WiFi and 24-hour room service. Egyptian cotton sheets and electric kettles are standard, as are flat-screen TVs with digital channels.
Crowne Plaza Chester offers 160 forms of accommodation with laptop-compatible safes and free newspapers. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Crowne Spa Chester has 3 treatment rooms. Services include deep-tissue massages, facials, body treatments and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Self parking on site (GBP 10 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • English breakfast available for a fee weekends 6:00 AM–10:00 AM: GBP 15.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Bike parking
  • Bike storage
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Slovenian
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre (10269 square feet of space)
  • Meeting rooms 11

Spa

  • 3 treatment rooms
  • Body treatments
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility
  • Raised toilet seat
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
For more details, please contact the property using the information on the booking confirmation
Guests parking at this property must register their car details with reception. Failure to comply with the parking terms and conditions will result in a fine.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 15.95 per person (approximately)
  • Self-parking fee: GBP 10 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, on-site parking and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Chester Crowne Plaza
Crowne Plaza Chester
Crowne Plaza Hotel Chester
Crowne Plaza Chester Hotel Chester
Crowne Plaza Chester Hotel
Crowne Plaza Chester Hotel
Crowne Plaza Chester Chester
Crowne Plaza Chester an IHG Hotel
Crowne Plaza Chester Hotel Chester

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 388 out of 764 reviews
5 - Excellent 51%
Rating 4 - Good. 293 out of 764 reviews
4 - Good 38%
Rating 3 - Okay. 64 out of 764 reviews
3 - Okay 8%
Rating 2 - Poor. 14 out of 764 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 764 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed there twice in short holidays, staff are fab and the rooms are spacious. Has a massive car park on site and is 1 small road away from city center.
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located hotel with car park close to Shops, the cathedral, city walls river Dee main sights etc. rooms with tea/coffee making facilities TV hairdryer Very friendly staff S. Small London June 2021
Stayed 2 nights in Jun 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jun 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Air conditioner was faulty and the room was terribly hot even with a fan on all night on a warm June night This resulted in a sleepless night which defeats the whole object of going away for a restful nights break!!
Stayed 1 night in Jun 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar Area and friendly staff
Stayed 1 night in May 2021