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Mercure Chester Abbots Well Hotel

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Primary image
Indoor pool
Indoor pool
Classic Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free cots/infant beds
Family Room (Classic) | In-room safe, desk, iron/ironing board, free cots/infant beds

Overview of Mercure Chester Abbots Well Hotel

Mercure Chester Abbots Well Hotel

4.0 star property

3.5/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Whitchurch Road Christleton, Chester, England, CH3 5QL

Explore the area

  • Popular LocationSt Paul's Church2 min drive
  • Popular LocationGrosvenor Park4 min drive
  • Popular LocationVicars Cross Golf Club7 min drive
  • AirportLiverpool (LPL-John Lennon)38 min drive

Choose dates to view prices

About this area

Chester

Located in Chester, Mercure Chester Abbots Well Hotel is near a train station. Chester City Walls and Chester Cathedral are notable landmarks, and the area's natural beauty can be seen at Grosvenor Park and Delamere Forest. Enjoy an event or a match at Chester Racecourse, and consider making time for Chester Zoo—a top attraction that's not to be missed.
Visit our Chester travel guideOpens in a new window
Map

What's nearby

  • St Paul's Church - 2 min drive
  • Grosvenor Park - 4 min drive
  • Roman Amphitheatre - 4 min drive
  • Chester Roman Gardens - 7 min drive
  • Vicars Cross Golf Club - 7 min drive

Getting around

  • Chester Station - 7 min drive
  • Liverpool (LPL-John Lennon) - 38 min drive

Restaurants

  • Ring o' Bells - 10 min walk
  • Cafe Fude - 19 min walk
  • Spicy.com - 3 min drive
  • Koconut Grove - 4 min drive
  • The Yard - 4 min drive

About this property

Mercure Chester Abbots Well Hotel

4-star spa hotel near Grosvenor Park
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a snack bar/deli are on-site.
Mercure Chester Abbots Well Hotel offers 126 accommodations with a safe and coffee/tea makers. LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Languages

Bulgarian, English, French, Polish, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends: GBP 15.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • The Brasserie

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Portable fan

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Safe

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Parking included
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Family-friendly
Family-friendly
Hotel
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Pet-friendly
Pet-friendly

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in

Check-out

Check-out before 11:00 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Abbots Well Chester
Chester Abbots Well
Mercure Abbots Chester
Mercure Abbots Well
Mercure Abbots Well Chester
Mercure Abbots Well Hotel
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel
Mercure Hotel Abbots Well
Mercure Hotel Chester Abbots Well
Mercure Chester Abbots Well
Mercure Chester Abbots Well Hotel Hotel
Mercure Chester Abbots Well Hotel Chester
Mercure Chester Abbots Well Hotel Hotel Chester

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 194 out of 999 reviews
5 - Excellent 19%
Rating 4 - Good. 375 out of 999 reviews
4 - Good 38%
Rating 3 - Okay. 219 out of 999 reviews
3 - Okay 22%
Rating 2 - Poor. 135 out of 999 reviews
2 - Poor 14%
Rating 1 - Terrible. 76 out of 999 reviews
1 - Terrible 8%

3.8/5

Cleanliness

3.8/5

Staff & service

3.4/5

Amenities

3.3/5

Property conditions & facilities

3.3/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First of all, the staff are absolutely lovely. However, we booked the mercure in Chester because Expedia stated the family room had air con - it didn’t. There was no tv remote (quickly resolved but still annoying) and the shower took about ten minutes to warm up to a slightly bearable temperature. We only stayed for one night and which was one of the hottest days of the year - the air con situation was really infuriating as we would not have booked this hotel.
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a little worn in places but the staff have said that they are already under renovation. The staff were very friendly and could not do enough for us. The rooms were compact but clean and quiet during the night, the bathroom was the same with clean towels and toiletries. At breakfast the food was hot and as much as you could eat with plenty of choice from cereal, fruit, croissants and a large selection of cooked.
Stayed 1 night in Jul 2022

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude and very unprofessional when simple questions were asked regarding room service and dining services. The hotel room we stayed in was terrible. The WiFi kept on cutting out and the TV had hardly any channels due to signal problems. The bathroom was horrendously maintained! With figures and fittings hanging on for dear life! We would definitely not recommend anyone stay at this hotel.
Stayed 2 nights in Jul 2022

4/5 Good

Travelled with group
Liked: Staff & service, property conditions & facilities
Staff were all very pleasant but first night there were told we could access food in the bar area as there were no available places in the restaurant. After queuing in the bar to order food we were informed there was no more food from the kitchen. Good job we had transport or we were left with the option of uber. Food the first morning was cold as were the plates but this was corrected for the rest of our stay and the food was much better. Would stay again so not too much negative about the place.
Stayed 3 nights in Jun 2022

4/5 Good

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old fashioned. Rooms need some work.
Stayed 1 night in May 2022