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Overview of Grosvenor Pulford Hotel & Spa

Photo gallery

Featured image
Indoor pool
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Grosvenor Pulford Hotel & Spa

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSt Mary's Church - Handbridge7 min drive
    Popular LocationChester Castle15 min drive
    Popular LocationChester Golf Club16 min drive
    AirportLiverpool (LPL-John Lennon)35 min drive

Choose dates to view prices

About this area

Chester

Located in Chester, Grosvenor Pulford Hotel & Spa is in a rural area. Pontcysyllte Aquaduct and Old Dee Bridge are local landmarks, and some of the area's activities can be experienced at Chester Golf Club and North Wales Regional Tennis Centre. Check out an event or a game at Chester Racecourse, and consider making time for Chester Zoo, a top attraction not to be missed. Discover the area's water adventures with rafting and sailing nearby, or enjoy the great outdoors with mountain biking and hiking/biking trails.
Popular Location

What's nearby

  • St Mary's Church - Handbridge - 7 min drive
  • Old Dee Bridge - 8 min drive
  • Chester Castle - 15 min drive
  • Chester Racecourse - 15 min drive
  • Chester Golf Club - 16 min drive

Getting around

  • Cefn-y-bedd Station - 9 min drive
  • Liverpool (LPL-John Lennon) - 35 min drive

Restaurants

  • Ciros Brasserie — 1 min walk
  • Nelsons bar — 1 min walk
  • The Nags Head - 6 min walk
  • Croes Howell - 5 min drive
  • Tava Restaurant - 7 min drive

About this property

Grosvenor Pulford Hotel & Spa

4-star hotel with full-service spa and restaurant
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a coffee shop/café are on-site. All 73 rooms offer free WiFi, 24-hour room service and LCD TVs with digital channels. Other amenities available to guests include coffee makers, hairdryers and desks.
Grosvenor Pulford Hotel & Spa offers 73 forms of accommodation with coffee/tea makers and designer toiletries. LCD televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–9:30 AM: GBP 15.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Polish
  • Romanian

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hairdryer

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

This property is closed from 6 November 2020 to 4 January 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per accommodation, per stay
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night.
Cots (infant beds) are available for GBP 7.0 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 15.00 per person (approximately)
  • Pet fee: GBP 15 per accommodation, per stay
  • Crib (infant bed) fee: GBP 7.0 per night
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 374 out of 627 reviews
5 - Excellent 60%
Rating 4 - Good. 163 out of 627 reviews
4 - Good 26%
Rating 3 - Okay. 46 out of 627 reviews
3 - Okay 7%
Rating 2 - Poor. 26 out of 627 reviews
2 - Poor 4%
Rating 1 - Terrible. 18 out of 627 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, they went the extra mile and the rooms and property was gorgeous.
Stayed 1 night in May 2021

5/5 Excellent

Stayed 1 night in May 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I cannot fault the cleanliness of the facilities at this hotel. We took our puppy with us so asked for a dog friendly room. Sadly our room had no natural air or natural light. We were in room 3. You have a piece of glass (it’s not a window as it does not open) that looks directly into the restaurant. I’m not sure who was more uncomfortable us or the families eating in the restaurant whilst we watched. I called reception and was told to make do with the air con as form of fresh air. Not the best idea with a global pandemic going on. The restaurant light stays on all night so the gaps in the curtains kept us up all night. I was told to email the manager when I mentioned all this to the receptionist which I did but I didn’t hear anything back from him. Staff could have been more friendly. Our pup was not allowed in the restaurant so we had to eat in the bar (not a problem) however we were the only people in there as it was closed. There was no condiments available, no tables set up for us, and no staff to assist us as they were all in the restaurant. We had the worst nights sleep in what should have been a lovely relaxing night away. A good (or even just reasonable) level of customer service was sadly non existent which is a great shame as it could be a beautiful getaway.
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont want to say just how good it is as too many people might start coming 😁
Stayed 1 night in Dec 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020