Brook Mollington Banastre Hotel and Spa

Photo gallery for Brook Mollington Banastre Hotel and Spa

Primary image
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Brook Mollington Banastre Hotel and Spa

Brook Mollington Banastre Hotel and Spa

3.0 star property
Guests rated this property 3.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
Parkgate Road, Mollington, Chester, England, CH1 6NN

Explore the area

  • Popular LocationUniversity of Chester3 min drive
  • Popular LocationCountess of Chester Hospital4 min drive
  • Popular LocationChester Zoo10 min drive
  • AirportLiverpool (LPL-John Lennon)30 min drive

Choose dates to view prices

About this area

Chester

Located in Chester, Brook Mollington Banastre Hotel and Spa is in the business district and near the airport. Cheshire Oaks Designer Outlet is worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Chester Zoo and Ness Botanic Gardens. Looking to enjoy an event or a match while in town? See what's going on at Chester Racecourse. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • University of Chester - 3 min drive
  • Countess of Chester Hospital - 4 min drive
  • Chester City Walls - 8 min drive
  • Chester Town Hall - 10 min drive
  • Chester Zoo - 10 min drive

Getting around

  • Bache Station - 3 min drive
  • Liverpool (LPL-John Lennon) - 30 min drive

About this property

Brook Mollington Banastre Hotel and Spa

3-star spa hotel near Countess of Chester Hospital
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a poolside bar.
Brook Mollington Banastre Hotel and Spa offers 63 accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Mollington Health Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Languages spoken

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • English breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–10:00 AM on weekends: GBP 15 for adults and GBP 15 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Garden Restaurant

Things to do

  • Aerobics classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Art supplies
  • Children's pool
  • Free cots/infant beds
  • High chair
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space (4261 square feet)
  • Meeting rooms - 9

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express checkout

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
1 per room
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 1 year old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 15.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 15 for adults and GBP 15 for children (approximately)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club, and guests under 16 years old are only allowed in the swimming pool, health club and fitness facility with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Brook Mollington
Brook Mollington Banastre
Brook Mollington Banastre Chester
Brook Mollington Banastre Hotel
Brook Mollington Banastre Hotel Chester
Brook Mollington Hotel
Mollington
Mollington Banastre
Mollington Banastre Hotel
Mollington Hotel
Brook Mollington Banastre Spa
Brook Mollington Banastre Hotel and Spa Hotel
Brook Mollington Banastre Hotel and Spa Chester
Brook Mollington Banastre Hotel and Spa Hotel Chester

Overall score and ratings

3.2
Rating 5 - Excellent. 104 out of 644 reviews
5 - Excellent 16%
Rating 4 - Good. 193 out of 644 reviews
4 - Good 30%
Rating 3 - Okay. 156 out of 644 reviews
3 - Okay 24%
Rating 2 - Poor. 101 out of 644 reviews
2 - Poor 16%
Rating 1 - Terrible. 90 out of 644 reviews
1 - Terrible 14%

3.4/5

Cleanliness

3.7/5

Staff & service

3.3/5

Amenities

2.9/5

Property conditions & facilities

3.0/5

Eco-friendliness

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Beyond appalling. I don't know where to start. I understand they are doing renovations but that's no excuse for the state of the rooms that they are charging people money to stay in. Blood or fecal matter on the side of the bed and carpet and walls. Heater switch was broken and stuck on high. So dirty. Cobwebs everywhere, toilet paper roll holder hanging off. No exterior door latch for security. We changed rooms 3 times only because the staff working couldn't give us a refund.
Stayed 1 night in May 2022

2/5 Poor

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dated and we were disappointed with the facilities. It’s in need of a good upgrade. Breakfast was ok, but at £10 a head I’m not sure it was worth it.
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We found the standard of room poor the room had stained walls with some sort of liquid the carpet smelt. The shower was poor with a rusty mirror, no complimentary shower gels, the door abs wardrobe door were filthy with mud spattered on, we were cold and there was not a blanket to put over the bed. There was a dirty looking heater but nowhere to plug it in! On ordering a drink at the bar we were informed 3 of the drinks we asked d for were unavailable - red wine merlot, fruity cider, and later on baileys! The only positive we have is the breakfast was lovely and the waiter who served us was also great . We would not return to that hotel for £140 pound per room not including breakfast as the cleanliness was sub standard for that price ! Very disappointed ☹️
Stayed 1 night in Apr 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting
First of all this place needs shutting down Everything about the hotel was crap, The place advertised as a spa hotel but showers was out of order in mens changing room so people are dirty getting in the pools and Jacuzzis! Then i find out the sauna and the steam room was out of order! The pool was hot and green in colour and the Jacuzzi was brown and smelt like piss, Surprised nobody got sick,,, No locks on changing room lockers, No Arial for tv nor was there a remote,,,, The bar jeeze it had no drinks at all and I was charged £20 for 4 cans of red bull, The place is a joke amd on its arse! Somebody who can run a hotel needs to boot the very rude Irish arse hole out
Stayed 1 night in Feb 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022