The Hotel Chester

Photo gallery for The Hotel Chester

Reception
32-inch Smart TV with digital channels, TV
32-inch Smart TV with digital channels, TV
Select Comfort beds, minibar, in-room safe, desk
Select Comfort beds, minibar, in-room safe, desk

Overview of The Hotel Chester

The Hotel Chester

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Kitchen
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
19 Newgate St, Chester, England, CH1 1DE

Explore the area

  • Popular LocationChester Cathedral6 min walk
  • Popular LocationChester City Walls11 min walk
  • Popular LocationChester Racecourse12 min walk
  • AirportManchester (MAN)37 min drive

Choose dates to view prices

About this area

Chester

Located in Chester, The Hotel Chester is in the city centre. Caldy Valley Nature Park and Stanney Woods reflect the area's natural beauty and area attractions include Chester Zoo and Chester Roman Gardens. Blue Planet Aquarium and National Waterways Museum are also worth visiting.

What's nearby

  • Newgate - 1 min walk
  • Chester Roman Gardens - 2 min walk
  • Chester Cathedral - 6 min walk
  • Chester City Walls - 11 min walk
  • Chester Racecourse - 12 min walk

Getting around

  • Chester Station - 15 min walk
  • Manchester Airport (MAN) - 37 min drive

Restaurants

  • The Albion Inn - 2 min walk
  • The Falcon - 3 min walk
  • Jaunty Goat - 3 min walk
  • Ruan Orchid - 3 min walk
  • La Fattoria - 4 min walk

About this property

The Hotel Chester

5-star luxury hotel near Roman Amphitheatre
This smoke-free hotel features dry cleaning, a 24-hour front desk and multilingual staff. WiFi in public areas is free. Other amenities include a fireplace at reception. All 12 soundproofed rooms feature free WiFi and Select Comfort beds. Guests can enjoy jetted bathtubs, and other standard amenities include kitchenettes with hobs and microwaves.
The Hotel Chester offers 12 forms of accommodation with minibars and a safe. Beds feature Select Comfort mattresses. Accommodation at this 5-star hotel has kitchenettes with hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and portable fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Family friendly

  • Kitchenette
  • Microwave
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Turndown service

Languages spoken

  • English
  • Italian
  • Welsh

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Portable fan
  • Select comfort bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Jetted bath
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch smart TV
  • Digital channels

Food and drink

  • Champagne service
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Mini fridge
  • Minibar
  • Hob
  • Toaster

More

  • Desk
  • Iron/ironing board
  • Safe
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 30, per pet, per stay, plus a deposit of GBP 50 per stay
Dogs welcome
1 per room (up to 22 lbs/9.97 kg)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 30 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Property registration number 00000000

We should mention

The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 22 out of 25 reviews
5 - Excellent 88%
Rating 4 - Good. 2 out of 25 reviews
4 - Good 8%
Rating 3 - Okay. 0 out of 25 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 25 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 25 reviews
1 - Terrible 4%

4.9/5

Cleanliness

4.8/5

Staff & service

3.0/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and couldn't do enough for you, which was lovely. The room did not have anywhere to hang a coat or many clothes. There were a few hangers in a cupboard but not enough for a longer stay.
Stayed 2 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and lovely staff
We stayed in the Flamingo Room and it was beautiful and very comfortable. The whole hotel is extremely clean, the staff are fantastic and SO friendly, particularly Abi the lady at reception. We stayed over a weekend and, as the hotel is in the centre of town and near pubs and clubs, unfortunately there was a constant distant booming of music until around 3am. We added a 'romance package' through their website which was well put together. We also got given specially packaged cupcakes on check out! Overall it was a lovely weekend away and we will definitely stay here again.
Stayed 2 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at THE HOTEL
Amazing hotel
Stayed 1 night in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, staff very helpful lots of noise from delivery lorries day and night
Stayed 2 nights in Aug 2021