Title: Kempinski Hotel Cancún Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=25978&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Cancún Travelers relax in beach cabanas with ocean views at this Cancún resort, where aromatherapy treatments and poolside refreshments await ## Photo gallery for Kempinski Hotel Cancún ![On the beach, white sand, beach cabanas, sun-loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/24afb577.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/23141830-d477-4eb9-89ab-cea79c7529ad-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Premium bedding, down duvets, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3836h2557x4y3-72b0db89.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3399h3840x3y0-56212cbd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, beach cabanas, sun-loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w2546h3836x4y4-b6a7298e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Free Wi-Fi - Air-conditioning £377 includes taxes & fees 23 Mar - 24 Mar VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ### View all photos for Club Suite (Seaside) ![Club Suite (Seaside) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seaside) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - Partial sea view - 883 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - Partial sea view - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - Sea view - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Double Room (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seaside) 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - Partial sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Club Room, 1 King Bed (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Seaside) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - Partial sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Suite (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seafront) ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding - Partial sea view - 883 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seafront) 9.2 Wonderful 5 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - Sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Suite ![Panoramic Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite ### Highlights Balcony or patio Separate sitting area Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 - Sea view - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private outdoor hot tub Air conditioning Heating Connecting rooms available - Sea view - 2464 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seaside) 9.6 Exceptional 34 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - Sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 1 King Bed (Club Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Seafront) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - Partial sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seafront) 10.0 Exceptional 15 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - Sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room (Seaside) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seaside) 8.8 Excellent 6 reviews ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available LCD TV Hypo-allergenic bedding Renovated in 2023 Down duvet - Sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Club Double Room (Seafront) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seafront) ### Highlights Balcony or patio Air conditioning Heating Connecting rooms available Club Lounge LCD TV Hypo-allergenic bedding Renovated in 2023 - Sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Suite (The Saasil) ![Suite (The Saasil) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (The Saasil) ### Highlights Balcony or patio Separate dining area Separate sitting area Individually furnished Private pool Air conditioning Heating Connecting rooms available - Beach view - 1905 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds ## You may also like Ad ![47-inch flat-screen TV with satellite channels, TV, iPod dock](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5540000/5531600/5531551/bb702512_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NIZUC Resort and Spa Zona Hotelera - On private beach - Pool - Spa - Pet-friendly 9.2 Wonderful 1,006 reviews £739 includes taxes & fees 9 Mar - 10 Mar [](https://www.expedia.co.uk/Cancun-Hotels-Nizuc-Resort-And-Spa.h5531551.Hotel-Information?chkin=2026-3-9&chkout=2026-3-10&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=f5d35c14-2ed2-4f73-ad5a-26af32536794&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11670000/11669200/11669114/4a5e520c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Ziva Cancun All Inclusive Zona Hotelera - 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All inclusive Cancun - Pool - Breakfast included - All-inclusive - Spa 8.8 Excellent 1,022 reviews £456 includes taxes & fees 13 Mar - 14 Mar [](https://www.expedia.co.uk/Cancun-Hotels-Moon-Palace-Nizuc-All-Inclusive.h34975395.Hotel-Information?chkin=2026-3-13&chkout=2026-3-14&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=f5d35c14-2ed2-4f73-ad5a-26af32536794&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) ## About the area Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighbourhood and is connected to a shopping centre. Aquaworld and Iberostar Cancun Golf Course are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby. [Visit our Cancun travel guide](https://www.expedia.co.uk/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.co.uk/Cancun-Hotel-Resorts.d179995-aaHotelResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=) Retorno del Rey No. 36, Cancun, QROO, 77500 ### What's nearby - ![🎶 Birds flying high, you know how I feel! 🎶 Parasailing along the coast of Cancun is an awesome experience, we were even lucky enough to spot a few turtles swimming below! ☀️🐢🐠🐟🌴😀 #GoProANZ #GoPro #Mexico ](https://images.trvl-media.com/place/179995/c00eea74-23e1-42d6-896a-bdcd84883d55.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ballenas Beach 2 min walk \- 0.1 miles - ![Aquaworld featuring signage](https://images.trvl-media.com/place/6075634/d57890af-4f42-4bb4-8cfa-c5ca115a7165.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aquaworld 16 min walk \- 0.9 miles - ![Cancun_LaIslaShoppingMall_6075610_190](https://images.trvl-media.com/place/6075610/0f026e52-8aa6-4036-8e50-6e927536acff.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Isla Shopping Mall 3 min drive \- 1.2 miles - Luxury Avenue Shopping Mall 11 min walk \- 0.6 miles - Kukulcan Plaza Shopping Mall 11 min walk \- 0.6 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 18 min drive ### Restaurants - La Veranda 9 min walk - Club Bistro 9 min walk - Nebbiolo 5 min walk - Taboo Cancún 6 min walk - Cafetto 10 min walk ## About this property ### Kempinski Hotel Cancún Luxury family-friendly resort located near Luxury Avenue Shopping Mall with rooms refurbished in 2023 Located close to Aquaworld and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a sports massage, a body treatment and aromatherapy at Kayantá Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on-site, designer shops on-site and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 50+ Mbps. Other perks at this resort include: - 2 outdoor pools along with free cabanas, sunloungers and pool umbrellas - Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court - A free beach club on-site, supervised childcare (surcharge) and a pickleball court - Multilingual staff, luggage storage and a porter/bellboy - Guest reviews say great things about the beach locale, helpful staff and first-rate property condition Room features All 363 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Extra amenities include: - Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge) - Bathrooms with rainfall showers and deep-soaking baths - 42-inch LCD TVs with cable channels - Balconies or patios, wardrobes/cupboards and recycling ### All-inclusive details All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks and beverages included In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues Gourmet or à la carte dining limited to 3 meals per stay ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/1000000/590000/582800/582720/6e00febf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Cancun Resort & Spa Zona Hotelera - Pool - Hot tub - Spa - Kids’ pool 9.4 Exceptional 1,006 reviews £384 includes taxes & fees 22 Mar - 23 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=582720&PinnedHotelID=582720&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/20000/13000/12937/0ac46ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InterContinental Presidente Cancun Resort by IHG Zona Hotelera - 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In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle at scheduled times and on request for a surcharge - Limo/town car service - Limited on-site parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children - 2 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Couples/private dining - Private picnics ### Restaurants on site - Casitas - El Café Mexicano - Fantino - The Caribe Bar &Grill - The Club Grill ### Things to do - 2 outdoor pools - Art gallery - Children's club - Designer stores - Fitness classes - Free beach club - Full-service spa - Health club - Hot tub - Outdoor tennis court - Piano - Pickleball - Pilates classes - Playground - Sauna - Shopping - Steam room - Tennis lessons - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's club (surcharge) - In-room babysitting - Laundry facilities - Lifeguards on site - Playground - Rollaway/extra bed (surcharge) - Stroller - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 8 meeting rooms - Computer station - Conference centre (290,625 square foot of space) ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - In a nature reserve - On the bay - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Mud bath - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Accessible airport shuttle - Area rugs in public areas - Assistive listening devices in meeting rooms - Front entrance ramp - Grab bar near toilet (99 centimetre high) - Hardwood flooring in public areas - Height-adjustable showerhead - Lift (152 centimetre wide door) - Low-height door lock - Low-height electrical sockets in bathroom - Smooth flooring in public areas - Thin carpet in public areas - Transfer shower - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways (152 centimetre wide) ### More - 1 building - 9 floors - Ballroom - Banquet hall - Belle Époque architecture - Built in 1993 - Comprehensive food waste policy - Lifeguards - Reception hall - Renovated guestrooms - January 2023 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 42-inch LCD TV with cable channels - IPod dock - Pay films ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Meal delivery service - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Mobile key entry - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 50.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.97 per accommodation, per night - Resort fee: USD 58 per accommodation, per night The resort fee includes: - Additional inclusions We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children - Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7) - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transport to and from this property Guests under 16 years old are not allowed in the spa ## Frequently asked questions ### Does Kempinski Hotel Cancún have a pool? ### How much does it cost to stay at Kempinski Hotel Cancún? ### Is Kempinski Hotel Cancún pet-friendly? ### How much is parking at Kempinski Hotel Cancún? ### What time is check-in at Kempinski Hotel Cancún? ### What time is check-out at Kempinski Hotel Cancún? ### Does Kempinski Hotel Cancún provide a shuttle to the airport? ### Are there all-inclusive benefits at Kempinski Hotel Cancún? ### Where is Kempinski Hotel Cancún located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Cancún Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.6 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 630 8 - Good 79 6 - Okay 28 4 - Poor 12 2 - Terrible 26 ## Reviews ### 10/10 Excellent #### Jon-Erik 28 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Top tier hotel: top food drinks etc so good RECOMMEND 10/10 ##### Jon-Erik Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### SALLY-ANN 16 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely comfortable room and friendly staff as always ##### SALLY-ANN Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Victoria 19 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities 10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special! ![](https://a.travel-assets.com/ugc/hotel-reviews/5023e61d-262b-4e35-a374-d4216513dc49-1768851535824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Victoria Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Robert 15 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared. ##### Robert Stayed 4 nights in Jan 2026 ### 10/10 Excellent #### Alfred Mark 13 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff was absolutely amazing—friendly, attentive, and truly made the experience special. The hotel itself and the room could benefit from a refresh, as they feel a bit dated, but everything was very clean and well maintained. Despite that, we were extremely pleased with our stay and would happily return thanks to the outstanding service and overall experience. ##### Alfred Mark Stayed 5 nights in Jan 2026 ### 8/10 Good #### Kia 15 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality. Convenient location. Walkable to multiple restaurants. My only complaint is that they didn’t have an airport shuttle and their private shuttle was overpriced at $100 for a 20 min ride. ##### Kia Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Michelle Elizabeth 22 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our 4th stay at this property and we will be returning. The amazing staff at every level and attention to detail is above all the rest. Club level was amazing once again and big thanks to Oscar, Wilberth and Alberto for providing exceptional service to us during our stay. We also enjoyed Cafe Mexicano and treated equally as well by all the staff we encountered. Alberto, Jorge, and Ozman thanks for providing exceptional service as well. Big thanks to Kempinski Cancún for another wonderful stay. ##### Michelle Elizabeth Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Melvin 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless ##### Melvin Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Omar Ali Mohammad 8 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the 2nd time in a row there! Thos place never disappointed me! The food is at a separate level from all the others! I got a 7-star service! I can't ask for more! I oove evrything about it. I got room service twice a day with extra towels each time! Amazing experience! ##### Omar Ali Mohammad Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Rosanna 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rosanna Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Hugo 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities This is the kind of place you don’t want to write a review to keep it for yourself. Service is great. Fantino restaurant is amazing and location is unbeatable. You 10 great restaurants walking distance. I come here at least once a year and will be coming back. PS. This hotel used to be the Ritz Carlton. I definitely recommend it! ##### Hugo Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Jake 16 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities 10/10 The breakfast is amazing! ##### Jake Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### JOSE O 21 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was professional, service oriented and extremely well trained and responsive ##### JOSE O Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Madalina 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Beautiful property,amazing staff! ![](https://a.travel-assets.com/ugc/hotel-reviews/9634a177-b7ef-45c6-b865-04d1477d264c-1750018676351.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/9723a272-8186-40be-acc7-0d949ca5b27e-1750018678849.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Madalina Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Nadia 9 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun. ##### Nadia Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Gregory 14 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location, great beach ##### Gregory Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Emilio 7 Jul 2025 Liked: Amenities Is quiet and relaxing and it’s clean ![From our balcony room ](https://a.travel-assets.com/ugc/hotel-reviews/a4cc566f-0a4a-401a-83bf-6d910e7ad307-1751906459224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Emilio Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Roopak 28 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The ocean font room, dining and service was brilliant. We had a great time staying here. ##### Roopak Stayed 2 nights in Apr 2025 ### 6/10 Okay #### ZABIULLAH 1 May 2025 Liked: Cleanliness, staff & service The ocean view is spectacular and proximity to the beach is fantastic. ##### ZABIULLAH Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Junesa 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property, and staff was very nice. Loved our stay there ##### Junesa Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Leyanis 30 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience. ##### Leyanis Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Agnieszka 25 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing experience, excellent food and service ##### Agnieszka Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Helen 5 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic property. Lovely room. Hotel is right on the beach with a great pool area. Great breakfast ##### Helen Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Heather S 4 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable! ##### Heather S Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### Sashank 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent property great location and view from room and one of the best beaches in Cancun ##### Sashank Stayed 5 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Shambala Petit Hotel](https://www.expedia.co.uk/Tulum-Hotels-Villa-Shambala-Petit.h55312687.Hotel-Information) > > [Mayan Monkey Tulum | Social Hotel](https://www.expedia.co.uk/Tulum-Hotels-Mayan-Monkey-Hostel-Tulum.h36651260.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Palafitos Overwater Bungalows, All & More Inclusive - Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Palafitos-Overwater-Bungalows-At-El-Dorado-Maroma.h22671135.Hotel-Information) > > [Hotel Riu Tequila - 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