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Get an overview of this hotelUpscale resort on the beach, with 3 outdoor swimming pools

Collecting Nectar Points

Popular property highlights

Business centre
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)
24-hour front desk

Location

Nestled on the beach, this Hotel Zone resort is within 1 mi (2 km) of Ballenas Beach and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 miles (5 km).

Resort features

Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Room amenities

All 365 soundproofed rooms feature WiFi and iPod docks. Guests can enjoy deep soaking bathtubs, and other standard amenities include balconies or patios, 24-hour room service and high-speed (wired) Internet access (surcharge).

Hotel Amenities

Hotel Amenities

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At The Ritz-Carlton, Cancun, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, A beach bar and A poolside bar. A computer station is located on-site, and wireless Internet access is available at a surcharge. This luxury resort also offers a kid's club, a kid's pool and outdoor tennis courts. Limited on-site parking is available on a first-come, first-served basis (surcharge).

The Ritz-Carlton, Cancun is a smoke-free property.

  • Number of outdoor pools - 3 
  • Babysitting or childcare 
  • Lift 
  • Fitness facilities 
  • Children's club 
  • 24-hour front desk 
  • Poolside bar 
  • Business centre 
  • Porter 
  • Dry cleaning/laundry service 
  • Limo or Town Car service available 
  • Valet parking (surcharge) 
  • Computer station 
  • Conference space size (meters) - 27000 
  • Luggage storage 
  • Hair salon 
  • Concierge services 
  • Gift shops or newsstand 
  • Conference centre 
  • Shopping on site 
  • Pool umbrellas 
  • Outdoor tennis courts - 3 
  • Parking (limited spaces) 
  • Total number of rooms - 365 
  • Number of floors - 9 
  • Number of buildings/towers - 1 
  • Airport transport (surcharge) 
  • Tennis on site 
  • Beach bar 
  • Coffee/tea in common areas 
  • Number of bars/lounges - 2 
  • Full-service spa 
  • Beach umbrellas 
  • Conference space 
  • Spa treatment room(s) 
  • Beach cabanas (surcharge) 
  • Tours/ticket assistance 
  • Meeting rooms 8 
  • Built in 1993 
  • Coffee shop or café 
  • Free pool cabanas 
  • Steam room 
  • Pool sunloungers 
  • Sauna 
  • WiFi (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Smoke-free property 
  • Children's club (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Number of restaurants - 8 
  • Breakfast available (surcharge) 
  • Conference space size (feet) - 290626 
  • Laundry facilities 
  • Spa tub 
  • Beach towels 
  • Wedding services 
  • Multilingual staff 
  • Free newspapers in lobby 

Internet

Available in all rooms: Wireless internet access ( USD 18 per day ), Wireless internet access ( USD 18 per night )

Available in some public areas: Wireless internet access ( USD 18 per day )

Parking

Valet parking (surcharge), Parking (limited spaces)

Room Amenities

  • Pay movies 
  • Premium bedding 
  • Hypo-allergenic bedding available 
  • Room service (24 hours) 
  • Balcony or patio 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Blackout drapes/curtains 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Turndown service 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • Slippers 
  • Separate bathtub and shower 
  • Deep soaking bathtub 
  • Rainfall showerhead 
  • In-room childcare (surcharge) 
  • Desk 
  • Iron/ironing board 
  • In-room safe 
  • Daily housekeeping 
  • Cable TV service 
  • Wired Internet access (surcharge) 
  • iPod docking station 
  • LCD TV 
  • Connecting/adjoining rooms available 
  • Rollaway/extra beds (surcharge) 
  • WiFi (surcharge) 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.

The Club Grill – Overlooking the pool, this fine-dining restaurant only serves dinner.Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fantino – Overlooking the ocean, this fine-dining restaurant only serves dinner. A children's menu is available. Open selected days.

Casitas – This beach restaurant specialises in seafood and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center – This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open selected days.

El Cafe Mexicano – This poolside family restaurant serves breakfast, brunch and lunch. A children's menu is available.

24-hour room service is available.

Nearby Things to Do

3 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Waterskiing nearby 
  • Golfing nearby 
  • Surfing/boogie boarding on site 
  • Snorkelling nearby 
  • Parasailing nearby 
  • Tennis lessons on site 
  • Volleyball on site 
  • Skydiving nearby 
  • Windsurfing nearby 
  • Yoga classes/instruction on site 
  • Pilates classes on site 
  • Ecotours nearby 
  • Fitness classes on site 
  • Golf lessons available nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Scuba diving nearby 

Spa Services

Kayanta Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 8 
  • Outdoor treatment areas 
  • Couples treatment rooms 
  • Massages on beach 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Hydrotherapy treatments 
  • Spa tub in spa 
  • Minimum age to access spa is 16 
  • Massages 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 60.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No cots (infant beds) available

Fees

You'll be asked to pay the following charges at the property:
  • Resort fee: USD 40.00 per accommodation, per night
The resort fee includes:
  • Children's club/arcade access
  • Shuttle service
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Valet parking
  • Additional inclusions
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.
  • Fee for buffet breakfast: USD35.00 for adults and USD17.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per day (rates may vary)
  • Airport shuttle fee: USD150 per vehicle (return)
  • Valet parking fee: USD20 per night
  • Rollaway bed fee: USD60.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Up to 2 children aged 17 years old and younger stay for free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guest rooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • The Ritz-Carlton, Cancun is listed in the 2013 Condé Nast Traveller Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.

Kids Stay Free Promotion

Book a stay in any room and rate category except Club level guestrooms and receive the following:

  • Complimentary lodging for up to 2 children ages 18 and younger when sharing a room with their parents and using existing bedding
Discount reflected in rate at time of booking. Valid for all room and rate categories except Club level guestrooms. This promotion may not be combined with any other promotions. Offer is subject to availability at the time of booking and is not available for group reservations. Only valid for new reservations. Other restrictions may apply.


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