Beach
Check availability

Reviews of Hotel Chi Ibal Hu Cancun

3 out of 5
Hotel Chi Ibal Hu Cancun
C. 35 Nte. 63, Cancun, QROO

Reviews

4.8
Rating 10 - Excellent. 19 out of 102 reviews" "
Rating 8 - Good. 12 out of 102 reviews" "
Rating 6 - Okay. 12 out of 102 reviews" "
Rating 4 - Poor. 2 out of 102 reviews" "
Rating 2 - Terrible. 57 out of 102 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here. Really terrible
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria, Carmichael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the smell air smell nasty
Stayed 2 nights in Mar 2024

8/10 Good

Vivia

Travelled with family
Liked: Staff & service, amenities
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service
Shops are nearby
Stayed 3 nights in Feb 2024

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.
Stayed 4 nights in Feb 2024

2/10 Terrible

benjamin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.
Stayed 1 night in Jan 2024

2/10 Terrible

Luz

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.

2/10 Terrible

Erick

Stayed 5 nights in Jan 2024

2/10 Terrible

Julian

Stayed 2 nights in Jan 2024

4/10 Poor

Keith

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Ruben

Stayed 1 night in Dec 2023

10/10 Excellent

Aleksei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2023

2/10 Terrible

Paul, Fort Worth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…
Stayed 2 nights in Dec 2023

2/10 Terrible

Florencia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!
Stayed 1 night in Dec 2023

2/10 Terrible

Margarita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning. Horrible experience!!!!
Stayed 3 nights in Dec 2023

2/10 Terrible

Romualdo P

Stayed 2 nights in Dec 2023

2/10 Terrible

Zeel

Stayed 1 night in Dec 2023

2/10 Terrible

alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever seen. Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast. The walls and curtains were all stained, as were the sheets, I assume from the previous guest There were insects everywhere. The bed was incredibly uncomfortable, and one was broken The area felt very sketchy/unsafe The air conditioning barely worked There was no toilet seat or paper The shower and taps were unclean and mould There were numerous tiles missing in the bathroom The door to the room was not secure And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone) I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them
Stayed 10 nights in Dec 2023

2/10 Terrible

Cindy

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place unsafe room door you can't sleep thinking on your security
Stayed 1 night in Aug 2023

6/10 Okay

Leonard

Stayed 1 night in Aug 2023

8/10 Good

Manuel

Good
Stayed 1 night in Jun 2023

6/10 Okay

Chris

Liked: Staff & service
Stayed 4 nights in May 2023

2/10 Terrible

Lee

Disliked: Amenities, property conditions & facilities
The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest. The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit. Internet didn’t work also. Checked in and left as soon as I’d found another place to stay.
Stayed 1 night in May 2023

6/10 Okay

Jorge

Stayed 3 nights in May 2023

2/10 Terrible

ahmed

Stayed 1 night in May 2023

2/10 Terrible

Guillermo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper bad
Stayed 4 nights in Apr 2023

8/10 Good

Jadon

Stayed 1 night in Feb 2023

2/10 Terrible

Serone

Stayed 3 nights in Aug 2022

2/10 Terrible

Chastiny

Disliked: Cleanliness, property conditions & facilities
I liked nothing about this hotel. First day I arrived he took me to a room that just had two broke down twin beds it smelled like it was wet and you cod smell milder really strong. I fussed about not going in there. Second room had a full size bed the covers were dirty pillow cases were dirty the sink had so much stuff down in the drain. The toilet was dirty on the inside. The shower curtain was raggedy and disgusting an yellow at the bottom didn’t even have enough shower curtain hooks. The towels had stains on them. I was so scared to lay on the bed because it looked so dirty. So I took my Mickey Mouse throw an laid it on top of the towels that I laid on top ofthe covers they had on the bed!! Put it like this they need to be shut down or taken off the list of hotel to stay at. It was so much false advertisement those rooms and hotel need to be renovated. Also I had to walk up 3 flights of steps with heavy luggage. The hotel smells wet and mildewed. An I have pictures that I took when I opened the door an an saw the mess!! Oh an one more thing I took my Lysol wipes and cleaned the shower floor it was sickening an so disgusting!! An it was in an area that the Taxi’s didn’t know about. An the outside looks nothing like the pictures on their site an nor does the rooms on their website!!
Stayed 3 nights in Jun 2022
Response from RECEPCION on 17 Jun 2022
SEÑORITA CON TODO EL RESPETO QUE SE MERESE, USTED NO SABIA NI QUE RESERVACION HABIA ECHO Y CUANDO SE LE OFRECIERON LOS SERVICIOS EXTRAS (TAXIS EXTERNOS) PAGO LO QUE QUISO, VINO A UN LUGAR SOLO A QUEJARSE YA QUE SI HUBIERA TENIDO TODOS ESOS INCIDENTES NOS LOS HUBIERA COMENTADO PARA APOYARLE COMO CON EL CAMBIO DE SU HABITACION YA QUE ESA ERA LA HABITACION QUE USTED SOLICITO, CON DOS CAMAS INDIVIDUALES. ESPERO TENGA UN EXCELENTE DIA Y QUE PRESTE ATENCION EN TODAS LAS ESPECIFICACIONES QUE REQUIERA PARA SUS PROXIMOS HOSPEDAJES.

8/10 Good

MARIA SANDRA

Stayed 6 nights in Mar 2022

2/10 Terrible

norja

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2022

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

2/10 Terrible

Edico

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2021

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
It was a place to stay overnight. Nothing to like or dislike.
Stayed 1 night in Dec 2021

2/10 Terrible

Carlo

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was totaly different from the photos and I don’t take a vacation in this hotel, aniway I didn’t received back the money for the reservation
Stayed 6 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar y muy bonita gente. Están abiertos tarde
Stayed 1 night in Nov 2021

2/10 Terrible

Xavier

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible
Stayed 2 nights in Nov 2021

2/10 Terrible

Rubi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mal servicio en la atención el chico que se encontraba no daba soluciones solo pretextos no quería hacer cobro con tarjetas , es la primera vez que lo veo pero nefasta su actitud.
Stayed 1 night in Apr 2024

2/10 Terrible

CARLOS FERNANDO

Stayed 3 nights in Apr 2024

2/10 Terrible

Catalina

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

ANTHONY ALEXANDER, ciudad de mexico

Disliked: Cleanliness, amenities, property conditions & facilities
Nos metieron el la habitación 7 y fue realmente asqueroso y el aire no funcionó. Nos cambiaron hasta el otro día. Y la persona que nos atendió fue muy amable.
Stayed 3 nights in Mar 2024

2/10 Terrible

Alvaro Ismael Miltos

Stayed 4 nights in Feb 2024

10/10 Excellent

Wilmerth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquila y a buen precio
Stayed 1 night in Feb 2024

2/10 Terrible

Eder

Disliked: Cleanliness, staff & service, property conditions & facilities
No recomendable para el precio
Stayed 1 night in Feb 2024

2/10 Terrible

Alex

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas falta de limpieza y de seguridad.Las imágenes del lugar son totalmente diferentes a las que se muestran exhibidas.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No vayan al menos que no haya otro hotel en cancun
Las habitaciones no estan como lo dice la aplicación y un empleado le dije y me dijo sobra lo que ud me diga se porto grosero pero no quise compor6arme a su altura pero pesimo servicio
Stayed 4 nights in Jan 2024

10/10 Excellent

Julio cesar

Liked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Samuel

Travelled with family
Liked: Staff & service
El lugar esta en una localidad un poco insegura, los encargados prodrian tener un oco mas limpio, sin embargo el servicio del personal me parecio bien
Stayed 1 night in Jan 2024