Cancun Bay Resort - All Inclusive

Photo gallery for Cancun Bay Resort - All Inclusive

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers

Overview of Cancun Bay Resort - All Inclusive

Cancun Bay Resort - All Inclusive

3.5 star property

3.8/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationLangosta Beach20 min walk
  • Popular LocationEl Rey Ruins22 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)28 min drive
  • Popular LocationNorte Beach98 min drive

Choose dates to view prices

About this area

Cancun

Cancun Bay Resort - All Inclusive is located in Zona Hotelera, a neighbourhood in Cancun, and is next to a golf course and on the beach. Puerto Cancun Marina Town Center and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Turtle Beach and Tortuga Beach. Travelling with kids? Consider Aquaworld, or check out an event or a game at Andres Quintana Roo Stadium. Discover the area's water adventures with kayaking, snorkelling and parasailing nearby, or enjoy the great outdoors with ecotours.

What's nearby

  • Turtle Beach - 1 min walk
  • Las Perlas Beach - 3 min walk
  • Langosta Beach - 20 min walk
  • El Rey Ruins - 22 min drive
  • Norte Beach - 98 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • Carnitas Michoacan - 6 min walk
  • La Dolce Vita - 3 min drive
  • Rolandi's - 4 min drive
  • La Playita Restaurante Bar Cancun - 4 min drive
  • Luna Rossa - 4 min drive

About this property

Cancun Bay Resort - All Inclusive

Beachfront property with calming spa services
At Cancun Bay Resort - All Inclusive, hit the beach, dine on-site at El Faisan or enjoy a drink at one of the property's 2 bars/lounges. All 132 soundproofed rooms feature minibars and room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also find balconies or patios and free local calls.
Cancun Bay Resort - All Inclusive offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hairdryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness centre.

Guests aged under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages and massages.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Playground
  • Shopping
  • Spa services
  • Hot tub
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Conference centre (1970 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Massage - on the beach
  • Massage - sports

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Restaurants on site

  • El Faisan
  • Sushi Bar
  • Pina Colada
  • Trattoria
  • Jacuzzi Bar

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - noon
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 5 children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: USD 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the hot tub

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort
Cancun Bay Inclusive Inclusive
Cancun Bay Resort All Inclusive
Cancun Bay Resort - All Inclusive Cancun
Cancun Bay Resort - All Inclusive All-inclusive property
Cancun Bay Resort - All Inclusive All-inclusive property Cancun

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 392 out of 992 reviews
5 - Excellent 40%
Rating 4 - Good. 286 out of 992 reviews
4 - Good 29%
Rating 3 - Okay. 161 out of 992 reviews
3 - Okay 16%
Rating 2 - Poor. 77 out of 992 reviews
2 - Poor 8%
Rating 1 - Terrible. 76 out of 992 reviews
1 - Terrible 8%

4.3/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

3.9/5

Eco-friendliness

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay with family.
Stayed 6 nights in May 2022

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We’ve just returned from 10 days at this property. First the pros: beautiful landscaping, sweet staff, sushi was good, clean. Cons: no water available to refill water bottles. You only get two bottles per room per day and if you need more it’s a call to room service and $5 fee. Even the bars don’t have them to give you. No coffee in the room. You’ll have to go downstairs every day to get and take back to your room. We found the food terrible. Like how can you mess up nachos? Most of the food was leftovers from different days with a couple of new things thrown in. Fish shouldn’t be seen for three days straight on the buffet. Pool bar closes at 6pm. We were literally the only white Americans there for 10 days! Mostly Mexican folks so huge language barrier. I think they are promoting this resort to local so gigantic families with tons of kids abound. Not a bad thing but you should be aware. The cutting in line and general blind eye turned to kids running and screaming and slamming doors was insane. After the first week we finally found a awesome place on Isla Mujeres to go and stay at for 3 days just for a break and because we were starving!! If you want to use the beds by the “beach” if you could call it that you pay $25. Beach sargassum weed was raked up only once in 10 days. Overall: if you’re on a severe budget this would probably be ok but if you can afford just a bit more don’t stay here.
Stayed 10 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are Awsome!
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not read any of the negative reviews regarding this resort this is a five-star resort the staff here is amazing it is on the ocean and it is a paradise with good people.
Stayed 3 nights in Apr 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my experience here, staff is super friendly. The only thing I didn’t like is that they allow people to smoke around common areas like the pool. They had great entertainment and shows each night. The food was limit in options but overall good.
Stayed 5 nights in Apr 2022