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"No front desk, only a phone number to call for help. Check in is strictly enforced at 3:00pm. The four digit code, sent by email after you pay, to open the front door begins working at 3:00pm. No safe room or place inside the hotel to store your suitcase if you arrive before 3:00pm."

"Parking is limited, and if the car park is full, you'll need to leave you car in a municipal car park nearby. If you want a space close to the hotel, you can pay up to £48 for twenty-four hours! This wasn't ideal, but we managed. The hotel was lovely and clean, and the room we stayed in was excellent. Our check-in was soured by staff questioning what we'd booked and trying to push us to stay in the garden rooms. We booked the King Suite with our dog. The hotel was advertised as dog-friendly. We arrived, and they tried to offer us a stay in the garden room instead. They told us that we should have contacted the hotel directly to obtain consent for bringing our dog. We'd already contacted their customer services team to check, and they told us not to contact the hotel. We were told that there was an additional fee of £45 for our dog to stay, as they'd need to get the room cleaned afterwards. We paid the fee. We were again asked about staying in the garden room. I told them that we will stay in the room we paid for, and they finally relented. We had a lovely stay in the room, so when we checked out in the morning, we asked about booking again, only to be told, flatly, that dogs are not allowed in the hotel. This is contradictory, as if dogs aren't allowed to stay, why would you need an option to pay a supplementary fee of £45? They told us we could only stay again if it was in one of the garden rooms. Frustrated, we left without booking again. "

"The hotel had a very convenient car park and staff were welcoming. Our snug room was modern with rain shower and coffee making facilities and the bar and restaurant were of excellent quality along with the breakfast. Would stay again."

"So far so good ,it is a convenient place to stay for the cruise ship"

"We stayed overnight for cruise next day. The place is very clean. Friendly staff and checking in was great. Thanks definitely will stay here again. Sandi and Rob"

"Awesome facilities. Staff is very kind. "

"Nothing to complain about "

"We have stayed at Leonardo twice waiting for cruises to come into Port so it is very convenient, however during both stays we were shoveled around to different rooms due to one problem or another. The hotel, no matter how convenient to the port will no longer be our hotel of choice when in Southampton. The maintenance has been deferred too long and the bathrooms are unfriendly to older people. Getting in and out of the bathtub is difficult and dangerous. Their staff is great, breakfast tasty, but the hotel has seen its better days."

"We had a very nice stay. The hotel staff was very friendly and helpful. My room was comfortable and clean, although the windows could have done with a wash. TV was a bit complicated to use, but good. Great WiFi. Breakfast was excellent. "