This is my 2nd stay at this hotel and overall it is good. Beds are comfortable and clean but the rooms need updating. Check in has been slow both times. Had a key issue but was resolved. Buffet breakfast is great and was included in my rate. The only real negative experience was on the day we were checking out. My nephew tried to redeem our complimentary beverage cards and the bartenders rudely told him no because we had checked out. I thought that was ridiculous. We are repeat customers, most of the staff recognized us and had welcomed us but then these bartenders treated us badly on our way out leaving our stay on a bad note. So they need to work a little on customer service in that respect.
The kids playroom is good and the activities at the pool were great for the younger kids. There also toucans and a deer walking around the grounds which is nice. The sloths in the trees are a little hard to find.
"Nice hotel close to everything: beach, pool, etc"
The staff in this hotel was extremely friendly, considerate, and tourist oriented. The breakfast, which is included, was really good. The room was neat and clean and their closets are ample and spacious. I would stay again in this hotel with my eyes closed. The view was very nice 😃
Traveller from R
Hotel on the beach in Cartagena. The Dann Cartagena Hotel, located right at the sea-front in the sector of Laguito, is the …More
The entire staff was so accommodating. The front desk women were incredible! Most bilingual which so beneficial for me. Always eager to answer any question and always smiling!! The men at the door were superb! We enjoyed the delicious breakfast buffet each and everyday! The pool on the 5th floor had an incredible view. Also had a ping pong table that we took full advantage of...and the bar was nice! In the bar area on the 2nd floor a beautiful singer entertained us and had us dancing as well! She was sensational! My wife is from Cartagena but was my first trip! I cannot wait to come back to this hotel and Colombia!!
This was a fantastic hotel. It was my last stop over after traveling through South America for 3 months and my expectations may have been a little lower after staying in hostels but I thought this place was great. The staff went out of their way to help with anything they could. Even the young girl doing her training on the front reception desk did a terrific job and was patient with my broken spanish and assisted in English when she could.
The breakfast was brilliant. The location in Bocagrande was nice and central with walking access to everything I needed. The walled city is only a short taxi ride (or reasonable sweaty walk) away.
Highly recommend this hotel.
Smaller bathrooms, some street noise but staff friendly and helpful. Traveled from out of country so check in time kinda long. Check out time a little long also because they have to check room to make sure didn't use any of room products for sale and make sure towels were not taken.
The beach is across the street, there is a drug store pharmacy on the corner, cash machines around the corner, convenient supermarket around the block, and a quick taxi ride to all the sites. They have an on site tour activity agency to help organize everything for you. The restaurant is perfect - fresh fruit, veggies and varied food themes. The whole staff is just excellent and super friendly - they all go out of their way to help and make you feel welcome and at home. The rooms are clean, comfortable and cool - the price for value is excellent and I would highly recommend this place and will stay here again for my next visit.
Traveller from Denver/Miami
Situated in Bocagrande, close to restaurants, casinos, discotheques and the exclusive avenue of San Martin where you can find …More
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