Title: Hotel Cartagena Plaza Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cartagena Plaza This tropical oasis near Bocagrande Beach offers both poolside relaxation on sun loungers and nighttime entertainment at the in-house nightclub ## Photo gallery for Hotel Cartagena Plaza ![Outdoor pool, pool loungers - Hotel Cartagena Plaza (Cartagena)](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/06495755.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool loungers - Hotel Cartagena Plaza (Cartagena)](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/0ae4aa7c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Hotel Cartagena Plaza (Cartagena)](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/1184845e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business Room, Tower | In-room safe, desk, free WiFi, bed sheets - Hotel Cartagena Plaza (Cartagena)](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/0c6d72ed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Cartagena Plaza (Cartagena)](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/ab02e87a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Cartagena Plaza welcomes families to its upscale setting steps from the beach. Start the day with a breakfast buffet, book spa treatments, and choose between two restaurants for meals. The outdoor pool offers a refreshing spot to unwind between activities. ## Reviews 7.6 Good ## Popular amenities - Pool - Breakfast included - All-inclusive - Free Wi-Fi - Restaurant - Air-conditioning £122 additional charges may apply 15 Mar - 16 Mar ## Room options ### Check availability for these dates Tonight [Feb 17 - Feb 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 18 - Feb 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 20 - Feb 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 27 - Mar 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 14 of 14 rooms ### View all photos for Superior Room, 2 Double Beds ![Superior Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/d8bf2199.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds 7.0 Good 7 reviews ### Highlights Air conditioning LCD TV Sofa bed - double Hairdryer Private bathroom Desk In-room safe Daily housekeeping - 323 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds ![Standard Room, 2 Double Beds | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/526a58a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds 9.4 Exceptional 3 reviews ### Highlights Air conditioning LCD TV Sofa bed - double Hairdryer Private bathroom Desk In-room safe Daily housekeeping - 323 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Executive Room, Club lounge access ![Executive Room, Club lounge access | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/01cbddfa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, Club lounge access 8.8 Excellent 3 reviews ### Highlights Air conditioning Free minibar items LCD TV Pillow menu Separate bedroom Hairdryer Private bathroom Minibar - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Superior Room, Ocean view ![Superior Room, Ocean view | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/62bce74e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, Ocean view 8.0 Very good 9 reviews ### Highlights Air conditioning LCD TV Sofa bed - double Hairdryer Private bathroom Iron/ironing board Desk In-room safe - Ocean view - 323 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Woman Room ![Woman Room | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/de620e2c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Woman Room 10.0 Exceptional 2 reviews ### Highlights Air conditioning Hairdryer Private bathroom Minibar Iron/ironing board Desk In-room safe Daily housekeeping - 322 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Room (Tematic Room) ![Room (Tematic Room) | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/aa41f76b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Tematic Room) ### Highlights Air conditioning Bathrobes Hairdryer Private bathroom Minibar Coffee/tea maker Daily housekeeping Iron/ironing board - 322 sq ft - Sleeps 2 - 2 Double Beds ### View all photos for Business Room, Tower ![Business Room, Tower | In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/0c6d72ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Room, Tower 8.8 Excellent 3 reviews ### Highlights Air conditioning Separate bedroom Hairdryer Private bathroom Minibar Desk In-room safe Daily housekeeping - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds OR 1 King Bed ### View all photos for Room ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/98bba1e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room - 322 sq ft - Sleeps 2 ### View all photos for Room with Sea View ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/703ab701.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room with Sea View - 322 sq ft - Sleeps 2 ### View all photos for Room Superior ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/57a7a6fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior 10.0 Exceptional 1 review - 322 sq ft - Sleeps 2 ### View all photos for Room Standard ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/6356e6c3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard 8.0 Very good 1 review - 322 sq ft - Sleeps 4 ### View all photos for Room Superior with Street View ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/1c13fdd6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Street View - 322 sq ft - Sleeps 4 ### View all photos for Room Superior with Sea View ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/686b130e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior with Sea View 10.0 Exceptional 1 review - 322 sq ft - Sleeps 4 ### View all photos for Room Executive ![In-room safe, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/87c4aa0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Hotel-Cartagena-Plaza.h1533589.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Hotel-Cartagena-Plaza.h1533589.Hotel-Information) ## About the area Located in Bocagrande, a neighbourhood in Cartagena, Hotel Cartagena Plaza is in a shopping district and on the waterfront. Bodeguita Dock and Cartagena Fishing Club are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bocagrande Beach and Castillo Grande Beach. Rio Cartagena Casino and Plaza Bocagrande Commercial Center are two other places to visit that come recommended. [Visit our Cartagena travel guide](https://www.expedia.co.uk/Cartagena.dx926) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.40256%2C-75.55691&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jMmhUvyEYhR_mubQKn-m1V8Lo_g=) Cra 1a No.6-154 Bocagrande, Cartagena, Bolivar, 130001 ### What's nearby - ![0_1439R-1036090](https://images.trvl-media.com/place/6100376/7d041582-82cd-49ea-aae3-b747b5c8823b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bocagrande Beach 1 min walk \- 0.1 miles - Rio Cartagena Casino 3 min walk \- 0.2 miles - Centro Comercial Nao 3 min walk \- 0.2 miles - Castillo Grande Beach 14 min walk \- 0.8 miles - Plaza Bocagrande Commercial Center 15 min walk \- 0.8 miles ### Getting around - Cartagena (CTG-Rafael Núñez Intl.) 19 min drive ### Restaurants - Hotel Capilla del Mar 3 min walk - Leña Y Carbón 4 min walk - Juan Valdez Café 1 min walk - KFC 4 min walk - La Fonda Antioqueña 2 min walk ## About this property ### Hotel Cartagena Plaza Upscale family-friendly hotel near Bocagrande Beach Located close to Rio Cartagena Casino and Castillo Grande Beach, Hotel Cartagena Plaza provides a free breakfast buffet, a nightclub and a poolside bar. The on-site restaurant, Restaurant Le Place, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a playground and an arcade/games room. Other perks include: - An outdoor pool, along with sunloungers - Babysitting (surcharge), a 24-hour front desk and a ballroom - Multilingual staff, a porter/bellboy and luggage storage - 1 meeting room, smoke-free property and concierge services - Guest reviews speak highly of the helpful staff Room features All 311 rooms have comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra amenities include: - Bathrooms with showers and free toiletries - Daily housekeeping, desks and phones ### All-inclusive details All-inclusive room rates at Hotel Cartagena Plaza are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Outdoor banquet area](https://images.trvl-media.com/lodging/1000000/180000/174300/174229/a73692ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Capilla del Mar Bocagrande - Pool - Breakfast included - Spa - Pet-friendly 8.8 Excellent 1,005 reviews £107 additional charges may apply 28 Feb - 1 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=174229&PinnedHotelID=174229&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1800000/1797100/1797009/f451d8de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Dann Cartagena El Laguito - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 9.2 Wonderful 1,311 reviews £103 additional charges may apply 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=1797009&PinnedHotelID=1797009&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/2000000/1540000/1533700/1533608/ac91c592.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Dorado Plaza Bocagrande - 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24 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-23&endDate=2026-02-24&selected=4469515&PinnedHotelID=4469515&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1533589,174229,1797009,1533608,25182437) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Wheelchair-accessible parking available ### Food and drink - Free buffet breakfast available daily 6:30 AM to 10:00 AM - A bar/lounge - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - Restaurant Le Place ### Things to do - Arcade/game room - Children's club - Gym - Nightclub - Outdoor pool - Playground ### Family friendly - Arcade/game room - Babysitting (surcharge) - Children's club - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 24-hour business centre - Conference centre - Meeting room ### Outdoors - Beach towels - On the waterfront - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair accessibility - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 18 floors - 2 buildings - Ballroom - Banquet hall - Built in 1993 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Food and drink - 24-hour room service ### More - Air conditioning - Desk - Free local calls - Phone - Safe - Water-efficient toilets ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation At check-in, guests must provide a record of full COVID-19 vaccination Guests providing vaccine records must have received complete COVID-19 vaccination at least 12 days prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 4 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector and a security system If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 12 years old are not allowed in the swimming pool without adult supervision ### Property is also known as Cartagena Plaza Cartagena Plaza Hotel Hotel Cartagena Plaza Hotel Cartagena Plaza Hotel Hotel Cartagena Plaza Cartagena Hotel Cartagena Plaza Hotel Cartagena ## Frequently asked questions ### Does Hotel Cartagena Plaza have a pool? ### How much does it cost to stay at Hotel Cartagena Plaza? ### Is Hotel Cartagena Plaza pet-friendly? ### What time is check-in at Hotel Cartagena Plaza? ### What time is check-out at Hotel Cartagena Plaza? ### Are there all-inclusive benefits at Hotel Cartagena Plaza? ### Where is Hotel Cartagena Plaza located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Cartagena Plaza Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 8.6 Location ### 7.8 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 283 8 - Good 298 6 - Okay 181 4 - Poor 74 2 - Terrible 57 ## Reviews ### 8/10 Good #### todd 26 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Courteous staff. Buffett very good ##### todd Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Cory 4 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is at an excellent area facing the beach from one side and the skyline view from the other. Staff are exceptionally friendly. Rooms are clean with comfortable beds. You can walk and find restaurants, shopping center and pharmacies. Overall, i recommended for families as well as individuals. ##### Cory Stayed 4 nights in Oct 2025 ### 8/10 Good #### Maria C 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location easy check in & out ##### Maria C Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Vitaliy 7 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel Cartagena Plaza was one of the fewest all inclusive hotels in the city of Cartagena. And I gotta say it didn’t disappoint. Food, hospitality and overall service was exceptional. ##### Vitaliy Stayed 7 nights in Apr 2025 ### 10/10 Excellent #### Ayded 11 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff was nice and hotel was always maintained clean. ##### Ayded Stayed 7 nights in May 2024 ### 10/10 Excellent #### Roberto 5 May 2024 We had all inclusive, with special Mediterranean restaurant, the breakfast was served in special room….. in general……great service ##### Roberto Stayed 10 nights in Apr 2024 ### 8/10 Good #### Romy 17 Nov 2023 Liked: Staff & service, property conditions & facilities Staff was wonderful ##### Romy Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Rosalía Kathy 15 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff at the Hotel Cartagena Plaza exceeded all expectations! They were incredibly friendly, attentive, and always willing to help. They even went above and beyond to organize a surprise birthday dinner for my son, which made our stay truly unforgettable. Absolutely 5 stars! ##### Rosalía Kathy Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Stateson 3 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Well located. Good price for what we get. The staff is excellent. We stayed 12 days and were very happy with every thing. ##### Stateson Stayed 12 nights in Feb 2024 ### 6/10 Okay #### ANA 2 Jul 2024 Liked: Staff & service I LIKE THE LOCATION OF THE HOTEL. I DID NOT LIKE THE ALCOHOLIC DRINKS THEY SERVED. THEY DID NOT HAVE ALCOHOOL, EXCEPT FOR THE WINE. ##### ANA Stayed 7 nights in Jun 2024 ### 8/10 Good #### jasvinder 6 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort #### Maintenance Good experience all around asked for my air-condition to be checked they never bothered ##### jasvinder Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Marvin 15 Dec 2023 Liked: Staff & service, amenities, property conditions & facilities I like the attention the service .. ##### Marvin Stayed 5 nights in Dec 2023 ### 2/10 Terrible #### Luis 1 Jan 2024 Liked: Amenities Disliked: Staff & service, property conditions & facilities The hotel have everything. But nothing work properly. Breakfast. Gym etc. ##### Luis Stayed 6 nights in Dec 2023 ### 8/10 Good #### Chris 28 Apr 2024 Liked: Staff & service, amenities Not a lot of people speaking English. People save sun chairs and never use them. Spa was fantastic ##### Chris Stayed 7 nights in Apr 2024 ### 4/10 Poor #### Delia 19 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I want to share my experience to help other travelers make informed decisions. On Expedia’s website, the hotel advertises beach umbrellas, in-room minibars, and an “all-inclusive” plan with access to two restaurants plus the buffet. However, this is misleading: Beach umbrellas and chairs are not included – you have to pay extra. The “minibar” is just an empty fridge – it doesn’t contain anything. The all-inclusive plan only covers the buffet. The other two restaurants require additional payment. So in reality, this hotel is not truly all-inclusive. I find this very misleading and disappointing. On a positive note, I want to highlight that the staff was excellent – very kind and attentive throughout our stay. I hope this helps other travelers and that Expedia reviews this listing to ensure it reflects the actual services offered. ##### Delia Stayed 8 nights in May 2025 ### 4/10 Poor #### Isha 23 Jun 2024 Liked: Staff & service The building need update. During my stay they was no air conditioner. They had stand up fan in everyroom. At night the heat was horrible. The staff were great. But my stay wasn't what I imagine. I would give my experience a 1star. ##### Isha Stayed 11 nights in Jun 2024 ### 4/10 Poor #### John Freddy 30 Dec 2024 Disliked: Property conditions & facilities, room comfort #### Pictures can lie Not a so good stay....value for money is not there....the Rooms need un UPGRADE URGENTLY they are TOTALLY OUTDATED, bathrooms with mold. Food is just okay and the drinks, when you have the all inclusive package, are Not premium. The personnel service was very good and kind enough to let us change/try three (3) rooms, but once again, the premises are not comfortable and the pictures on the website are deceiving. Bottom line is that the Hotel is NOT well maintained and outdated... ##### John Freddy Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Chanda 10 Feb 2024 Liked: Cleanliness Overall its a nice place. Pros: clean, secure, across from the beach, close to shops and 10 minutes from the major sites. Cons: not a lot of food options. Paid for all inclusive it only included buffet option. As a plant based pescatarian most choices had diary and meat so I had to pay to eat at other places. There was construction happening all day and loud music mid day to late night so it was hard to rest and work remotely. ##### Chanda Stayed 4 nights in Feb 2024 ### 8/10 Good #### Shalanyuy Ayeh 30 Mar 2024 Liked: Cleanliness, staff & service, amenities I had the pleasure of staying at this hotel with my close friend. Cesar and Alfredo made the stay very pleasant and welcoming and I appreciate them. The room cleaning was excellent however I feel like they went through my belongings but I do not know for sure. The food was pretty nasty but the drinks and fruits offered were delicious. For the price you pay I guess that is expected. The rooms were nice and not a catfish and it was very easy and affordable to call cabs directly to and from the hotel. ##### Shalanyuy Ayeh Stayed 4 nights in Mar 2024 ### 10/10 Excellent #### hasib 30 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The good: - service staff - VIP rooms cleaned well with free minibar refills, and beach towels refills, modern power control, fan, Netflix etc. - beautiful room despite some visible aesthetic damage here and there - close proximity to beach & stores/restaurants - free breakfast butlers lounge area Negatives: - by some standards general areas surrounding hotel could be considered run down but this would apply to the entire town - rooftop pool is small in size and pretty full. Rooftop views not good as screen blocks your view - free breakfast was mediocre not enough meat-free options Overall 5/5 ##### hasib Stayed 7 nights in Dec 2023 ### 10/10 Excellent #### Tawana 12 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Really enjoyed my stay ##### Tawana Stayed 4 nights in May 2025 ### 10/10 Excellent #### Escarlet 6 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I like the hotel the pool is a little small but overall good ##### Escarlet Stayed 3 nights in Jun 2025 ### 4/10 Poor #### Ivania 17 Aug 2025 I choose this hotel because Is rated 5 stars ,but it doesn't even reach 4 . Almirante Cartagena Is rated 5 stars and is a really good and nice place . Defenily 5 stars . ##### Ivania Stayed 1 night in Aug 2025 ### 2/10 Terrible #### Monica 29 Dec 2025 Disliked: Cleanliness, staff & service, amenities The worst hotel I have ever stayed at. When we arrived at Cartagena Plaza Hotel, we were shocked to find out that one of our rooms had been canceled without any prior notice, despite having a confirmed reservation. The so-called solution they offered was completely unreasonable: to accommodate two additional people, they wanted to charge USD 1,100, while the original room cost USD 685\. An outrageous and unjustified price. The customer service was poor, unhelpful, and unprofessional. The hotel is extremely overcrowded, making it impossible to enjoy any of the facilities. This hotel does not deserve a 4-star rating at all — not even half a star. The experience was so bad that we checked out the very next day, and to make matters worse, they refused to refund the week that had already been paid. A terrible experience from start to finish. I would not recommend this hotel under any circumstances. ##### Monica Stayed 8 nights in Dec 2025 ### 2/10 Terrible #### ralph 20 Jan 2026 Disliked: Amenities, property conditions & facilities Where to start.....ignore the pictures you are not that close to the beach. All inclusive is a waste of your money as you are severely limited to what you may have. The staff for the most part are pleasant however absolutely no communication between them. One person says you can do one thing and then the other says no. It is very family driven and not sure why it showed up when I used adults only filter. I was talked into upgrading my all inclusive package to fit my requests.......they did not. Also I was quoted one price which was not so bad. After reviewing my credit card I was not charged the $121 and cents I was charged $709\. They claim language barrier yet show me on their phone. I speak Spanish semi well enough to understand. And after all this going to check out they charged me for 6 beers I did not have. However they were the beers I wanted. My credit card company is handling this experience currently since Expedia themselves were absolutely no help from day one when I called and wasted my vacation time to get some help. ##### ralph Stayed 7 nights in Jan 2026 ## Expedia's Latest Trends ### Hotels > [Hotels in Calgary](https://www.expedia.co.uk/Calgary-Intl-Airport-Hotels.0-aYYC-0.Travel-Guide-Filter-Hotels) > > [Hotels near Casino at the Rio All-Suite Hotel](https://www.expedia.co.uk/Casino-At-The-Rio-All-Suite-Hotel-Hotels.0-l553248621555612747-0.Travel-Guide-Filter-Hotels) > > [Hotel Santa Catalina By OxoHotel](https://www.expedia.co.uk/Cartagena-Hotels-Santa-Catalina-Hotel.h32577871.Hotel-Information) > > [5 Star Hotels in Smethwick](https://www.expedia.co.uk/5Star-Smethwick-Hotels.s50-0-d6240149.Travel-Guide-Filter-Hotels) > > [Hotel Bantu by Faranda Boutique, a member of Radisson Individuals](https://www.expedia.co.uk/Cartagena-Hotels-Bantu-Hotel-By-Faranda-Boutique.h3081175.Hotel-Information) > > [La Passion by Masaya Collection](https://www.expedia.co.uk/Cartagena-Hotels-La-Passion-By-Masaya.h7500684.Hotel-Information) > > [Hotel Kim](https://www.expedia.co.uk/Cartagena-Hotels-Selina-Cartagena.h22511937.Hotel-Information) > > [Ramira Joy Hotel](https://www.expedia.co.uk/Alanya-Hotels-Ramira-Joy-Hotel-All-Inclusive.h4569760.Hotel-Information) > > [Apartments Dieppe](https://www.expedia.co.uk/Dieppe-Apartments.d6896-aaApartments.Travel-Guide-Accommodation) > > [Hotels with a View in Newcastle-upon-Tyne](https://www.expedia.co.uk/Newcastle-Upon-Tyne-Hotels-Hotel-With-A-View.0-0-d6084526-thotelwithaview.Travel-Guide-Filter-Hotels) > > [Osh Hotel Cartagena](https://www.expedia.co.uk/Cartagena-Hotels-OSH-Hotel-Getsemani.h91579686.Hotel-Information) > > [Hotel Corallo](https://www.expedia.co.uk/Taormina-Hotels-Hotel-Corallo.h1277576.Hotel-Information) > > [Hotels near Attabad Lake](https://www.expedia.co.uk/Attabad-Lake-Hotels.0-l553248635944116444-0.Travel-Guide-Filter-Hotels) > > [Villas Kuala Lumpur](https://www.expedia.co.uk/Kuala-Lumpur-Villas.d180008-aaVillas.Travel-Guide-Accommodation) > > [Casa Lit Barcelona](https://www.expedia.co.uk/Barcelona-Hotels-Casa-Lit-Barcelona.h3785530.Hotel-Information) ### Flights > [Flights from Santa Ana (SNA) to San Francisco (SFO)](https://www.expedia.co.uk/lp/flights/sna/sfo/orange-county-to-san-francisco) > > [Flights from Edinburgh (EDI) to Mahón (MAH)](https://www.expedia.co.uk/lp/flights/edi/mah/edinburgh-to-mahon) > > [Flights from Hounslow (LHR) to Arnavutköy (IST)](https://www.expedia.co.uk/lp/flights/lhr/ist/london-to-istanbul) ### Cars > [Car hire in Phnom Penh](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Phnom-Penh.d6191801.Car-Hire-Guide) ### Activities > [Things to do in Snettisham](https://www.expedia.co.uk/Things-To-Do-In-Snettisham.d6125402.Travel-Guide-Activities) ### Packages > [Durrës Holidays](https://www.expedia.co.uk/Durres.d6047335.Holidays-City-Breaks) > > [Muskoka District Holidays](https://www.expedia.co.uk/Muskoka-District.d6343146.Holidays-City-Breaks) ### General ---