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Hilton Cartagena

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Featured image
On the beach, black sand
4 outdoor pools, open 9:00 AM to 6:00 PM, pool loungers
4 outdoor pools, open 9:00 AM to 6:00 PM, pool loungers
4 outdoor pools, open 9:00 AM to 6:00 PM, pool loungers

Overview of Hilton Cartagena

Hilton Cartagena

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Avenida Almirante Brion, El Laguito, Cartagena, 130001

Explore the area

  • Popular LocationCastillo Grande Beach5 min walk
  • Popular LocationBocagrande Beach10 min walk
  • Popular LocationFuerte Pastelillo8 min drive
  • AirportCartagena (CTG-Rafael Nunez Intl.)14 min drive

Choose dates to view prices

About this area

Cartagena

Located on the beach, Hilton Cartagena is in El Laguito, a neighbourhood in Cartagena. The area's natural beauty can be seen at Bocagrande Beach, while Palace of the Inquisition Cartagena Historical Museum and Rafael Nunez Museum and House are cultural highlights. Looking to get your feet wet? Scuba diving, snorkelling and boat tours adventures can be found near the property.
Visit our Cartagena travel guideOpens in a new window
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Map

What's nearby

  • Castillo Grande Beach - 5 min walk
  • Bocagrande Beach - 10 min walk
  • Cartagena de Indias Convention Center - 6 min drive
  • Palace of the Inquisition Cartagena Historical Museum - 8 min drive
  • Fuerte Pastelillo - 8 min drive

Getting around

  • Cartagena (CTG-Rafael Nunez Intl.) - 14 min drive

Restaurants

  • Las Chivas Restaurant — 1 min walk
  • Pizza Al Forno — 1 min walk
  • Restaurante Bar El Muelle - 8 min walk
  • Arepas Pues - 13 min walk
  • Dolce E Salato - 14 min walk

About this property

Hilton Cartagena

Upscale resort on the beach, with 4 outdoor swimming pools
At Hilton Cartagena, hit the beach, dine on-site at Las Chivas Restaurant or enjoy a drink at one of the resort's 3 bars/lounges. All 341 rooms feature comforts such as premium bedding and pillow menus, while conveniences include fridges and coffee makers. MP3 docking stations and 24-hour room service are standard, as are LCD TVs with cable channels.
Hilton Cartagena offers 341 forms of accommodation with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 6 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a waterslide and a 24-hour fitness centre.

Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (COP 5000 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: COP 65219 for adults and COP 45015 for children
  • 2 restaurants
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • 3 outdoor tennis courts
  • 6 hot tubs
  • Children's pool
  • Lifeguards on site
  • Shopping centre
  • Shopping
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (25941 square feet of space)
  • Meeting rooms 14

Outdoors

  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 49-inch LCD TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

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4 star
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Hot tub
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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 50 per pet, per stay
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: COP 65219 for adults and COP 45015 for children (approximately)
  • Fee for in-room wireless Internet: COP 5000 per day (rates may vary)
  • Fee for in-room wired Internet: COP 5000 per day (rates may vary)
  • Pet fee: COP 50 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cartagena Hilton
Hilton Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hilton Cartagena Hotel Cartagena
Hilton Cartagena Hotel
Hilton Cartagena Resort
Hilton Cartagena Resort
Hilton Cartagena Cartagena
Hilton Cartagena Resort Cartagena

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 523 out of 963 reviews
5 - Excellent 54%
Rating 4 - Good. 294 out of 963 reviews
4 - Good 31%
Rating 3 - Okay. 80 out of 963 reviews
3 - Okay 8%
Rating 2 - Poor. 38 out of 963 reviews
2 - Poor 4%
Rating 1 - Terrible. 28 out of 963 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice, clean, staff was very helpfuly,very friendly, everything was perfect
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My father and I felt like home. The staff was very friendly and professional, the room was impeccable and the food very delicious!
Stayed 7 nights in Sep 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had to leave 1 day early but my family stayed one more day, I did pay all bills before I leave but when my family check out hotel charges another 180 pesos for upsell which I have no idea what it is. Hotel indicated they had computer glitch one day before but it said in invoice upsell, also I had ear infection on both my ears because of unclean pool water. I am berry disappointed. Never Hilton again
Stayed 8 nights in Sep 2021

3/5 Okay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property needs improvement Pool facilities etc private beach NOT AT ALL BECARFULL WITH OUTSIDE SERVICES
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property best location ever ,nice staff and five stars services in every place hotel facility ,thank you for keep customer service in high standards .
Stayed 3 nights in Sep 2021