Title: Hotel Cartagena Dubai Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6140796&destination=Cartagena%2C+Bol%C3%ADvar%2C+Colombia&selected=24115924&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cartagena Dubai ## Photo gallery for Hotel Cartagena Dubai ![Outdoor spa tub - Hotel Cartagena Dubai (Cartagena)](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/bd959285.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Daily buffet breakfast (COP 45000 per person) - Hotel Cartagena Dubai (Cartagena)](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/a8f1c34a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Hotel Cartagena Dubai (Cartagena)](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/787c0fd6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk - Hotel Cartagena Dubai (Cartagena)](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/c4b5ecb1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Hotel Cartagena Dubai (Cartagena)](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/e8278864.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Bocagrande Beach and Castillo Grande Beach, Hotel Cartagena Dubai provides a nightclub, a poolside bar and a rooftop terrace. With amenities such as sunloungers and a beach shuttle, this hotel is the perfect place to soak up the sun. For some rest and relaxation, visit the sauna or steam room, and indulge in a body scrub, a body treatment or a manicure/pedicure. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and a playground. ## Reviews 6.4 ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £124 additional charges may apply 17 Mar - 18 Mar ## Room options ### Check availability for these dates Tonight [Mar 16 - Mar 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 17 - Mar 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=24115924&PinnedHotelID=24115924&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Standard Room ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/96354bfa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - City view - 215 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Superior Ocean View ![Superior Ocean View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/ad518672.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Ocean View - Ocean view - 323 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Ocean View ![Junior Suite Ocean View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/43c06b11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Ocean View - Ocean view - 463 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Bed ### View all photos for Master Suite Ocean View ![Master Suite Ocean View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/c8f69688.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Ocean View - Ocean view - 592 sq ft - 1 bedroom - Sleeps 6 - 3 King Beds ### View all photos for Standard Twin Room ![Standard Twin Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/2c42ad05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room - City view - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Superior Twin Room ![Superior Twin Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/25000000/24120000/24116000/24115924/81b9616b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room - Sea view - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Be-Live-Experience-Cartagena-Dubai.h24115924.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCartagena-Hotels-Be-Live-Experience-Cartagena-Dubai.h24115924.Hotel-Information) ## About the area Located in Bocagrande, a neighbourhood in Cartagena, Hotel Cartagena Dubai is in the entertainment district and on the waterfront. Clock Tower and San Felipe de Barajas Castle are notable landmarks, and the area's natural beauty can be seen at Bocagrande Beach and Castillo Grande Beach. Cartagena de Indias Convention Center and Plaza Santo Domingo are two other places to visit that come recommended. Boat tours offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. [Visit our Cartagena travel guide](https://www.expedia.co.uk/Cartagena.dx926) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.40641%2C-75.55376&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CcB_sLLAvZvwDF1XK2J7zDd1y9g=) Cra 1 No. 9-82, Bocagrande, Cartagena, 130001 ### What's nearby - ![0_1439R-1036090](https://images.trvl-media.com/place/6100376/7d041582-82cd-49ea-aae3-b747b5c8823b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bocagrande Beach 2 min walk \- 0.1 miles - Plaza Bocagrande Commercial Center 8 min walk \- 0.5 miles - Rio Cartagena Casino 12 min walk \- 0.7 miles - Centro Comercial Nao 12 min walk \- 0.7 miles - Castillo Grande Beach 20 min walk \- 1.1 miles ### Getting around - Cartagena (CTG-Rafael Núñez Intl.) 18 min drive ### Restaurants - 7 Cielos 6 min walk - Crepes & Waffles 2 min walk - McDonald's 3 min walk - Hotel Capilla del Mar 4 min walk - Morena Marisqueria 1 min walk ## About this property ### Hotel Cartagena Dubai Upscale family-friendly hotel near Bocagrande Beach Located close to Castillo Grande Beach and Cartagena de Indias Convention Center, Hotel Cartagena Dubai provides a nightclub, a poolside bar and a rooftop terrace. This hotel is a great place to bask in the sun with sunloungers and a beach shuttle. For some rest and relaxation, visit the sauna or steam room, and indulge in a body scrub, a body treatment or a manicure/pedicure. In addition to a coffee shop/cafe and a playground, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking and extended parking - Buffet breakfast (surcharge), a free shopping centre shuttle and beach towels - 2 meeting rooms, wedding services and a TV in reception Room features All 244 rooms offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes. More conveniences in all rooms include: - Showers and free toiletries - 40-inch Smart TVs with satellite channels - Full-sized fridge/freezers, daily housekeeping and desks ### All-inclusive details All-inclusive room rates at Hotel Cartagena Dubai are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1540000/1533600/1533589/06495755.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Cartagena Plaza Bocagrande - Pool - Breakfast included - All-inclusive - Free Wi-Fi 7.6 Good 895 reviews £98 additional charges may apply 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1533589&PinnedHotelID=1533589&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1800000/1797100/1797009/f451d8de.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Dann Cartagena El Laguito - Pool - Breakfast included - Kids’ pool - Free Wi-Fi 9.2 Wonderful 1,310 reviews £101 additional charges may apply 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=1797009&PinnedHotelID=1797009&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor banquet area](https://images.trvl-media.com/lodging/1000000/180000/174300/174229/a73692ce.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Capilla del Mar Bocagrande - 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24-hour return airport shuttle at scheduled times and on request for a surcharge - Area shuttle (surcharge) up to 3 metres - Beach shuttle (surcharge) - Casino shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Free shopping centre shuttle - Theme park shuttle (surcharge) - Onsite parking available only on request - Free extended parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: COP 45,000 per person - 2 bars/lounges - A coffee shop/cafe - A poolside bar - A restaurant - Coffee and tea in common areas ### Things to do - Arcade/game room - Billiards/pool table - Children's pool - Gym - Nightclub - Outdoor pool - Playground - Sauna - Steam room - TV in common areas ### Family friendly - Arcade/game room - Children's pool - In-room full-sized refrigerator/freezer - Laundry facilities - Outdoor pool - Playground - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Lockers - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms - Conference centre (1,615 square foot of space) ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Direct access to the beach - On the waterfront - Pool loungers - Rooftop terrace ### Spa - Body scrubs - Body wraps - Facials - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 30 floors - Ballroom - Banquet hall - Beaux Arts architecture - Built in 2018 - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer (on request) - Shower - Towels provided ### Entertainment - 40-inch smart TV with satellite channels ### Food and drink - Free bottled water - Full-sized refrigerator/freezer - Minibar ### More - Air conditioning - Desk - Free local calls - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: COP 100000 ### Special check-in instructions This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately COP 45000 per person - Airport shuttle fee: COP 90000 per room (return) - Late check-out fee: COP 100000 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Cartagena Dubai Hotel Cartagena Dubai Hotel Hotel Cartagena Dubai Cartagena Be Live Experience Cartagena Dubai Hotel Cartagena Dubai Hotel Cartagena ## Frequently asked questions ### Does Hotel Cartagena Dubai have a pool? ### How much does it cost to stay at Hotel Cartagena Dubai? ### Is Hotel Cartagena Dubai pet-friendly? ### How much is parking at Hotel Cartagena Dubai? ### What time is check-in at Hotel Cartagena Dubai? ### What time is check-out at Hotel Cartagena Dubai? ### Does Hotel Cartagena Dubai provide a shuttle to the airport? ### Are there all-inclusive benefits at Hotel Cartagena Dubai? ### Where is Hotel Cartagena Dubai located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Cartagena Dubai Reviews 6.4 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.0 Cleanliness ### 7.8 Location ### 7.0 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 135 8 - Good 106 6 - Okay 104 4 - Poor 75 2 - Terrible 112 ## Reviews ### 4/10 Poor #### Eric 23 Jan 2026 Disliked: Amenities, property conditions & facilities Deceiving pictures. If you want to stay at a two star hotel and pay for a 4-star, this is your place. Incredibly deteriorated for a 8y/o building. Finishes were cheap, maintenance poor, food not great and service below average. Pretty outdated even though the building is not that old. Amazing location and views; and pool itself is nice… but not the services and quality you’d expect. If this was a 2 star hotel and I had paid half I would be satisfied ##### Eric Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### David 22 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time. ![](https://a.travel-assets.com/ugc/hotel-reviews/7fd0f902-63ef-453d-aff5-28527d54184d-1747880584639.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Joaqin 30 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities It was perfect , staff was amazing ##### Joaqin Stayed 3 nights in Apr 2024 ### 8/10 Good #### Christopher 17 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good and convenient easy to get to from the airport staff is excellent would come back there anytime I'm visiting. ##### Christopher Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Alister 14 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities I like the ocean views from the room and also the pool area was nice ##### Alister Stayed 5 nights in Jan 2024 ### 2/10 Terrible #### AIMEE 18 Jun 2025 Disliked: Cleanliness, property conditions & facilities People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall. ##### AIMEE Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Cordell 21 Jun 2024 Liked: Cleanliness, property conditions & facilities, room comfort #### A Very Nice Hotel It was nice and clean andnthe service was on point ##### Cordell Stayed 3 nights in May 2024 ### 10/10 Excellent #### Jonathan Alex 2 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property and staff were all excellent. Very accommodating and comfortable. Everyone was nice. ##### Jonathan Alex Stayed 4 nights in Nov 2023 ### 4/10 Poor #### LAURA 16 Feb 2025 Disliked: Staff & service, amenities, property conditions & facilities The hotel is in a great location close to everything. The room we stayed had a great ocean view. But we had bo hot water, the a/c only worked partially, the electric and USB outlets didn't work, we couldn't call to report these problems became our phone didn't work either. We reported all of these at tbe front desk but nothing was done about it in tbe 2 days we stayed. ##### LAURA Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### J. Luis Cuauhtemoc Tovar 31 Jul 2024 Disliked: Cleanliness, staff & service, property conditions & facilities The view was excellent, but rest was very poor ##### J. Luis Cuauhtemoc Tovar Stayed 8 nights in Jul 2024 ### 8/10 Good #### Isabell 7 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities The property was nice and the staff was very friendly and helpful. Drawbacks were no washcloths or hot water. The water for the shower was lukewarm. The pool was very nice. ##### Isabell Stayed 6 nights in Jun 2024 ### 8/10 Good #### Ralph 12 Jan 2024 Disliked: Cleanliness Rooms were huge and beds were very large and comfortable. Fantastic beach across the street. Building is aging and not super clean. Some staff were not super nice. ##### Ralph Stayed 2 nights in Jan 2024 ### 6/10 Okay #### Wendy Michel Rodriguez 10 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Hotel is nice overall. Nice views. Staff are very nice and do a good job with maintaining the place. I do not recommend the food from the hotel, we did all inclusive and it was not enjoyable at all. We ended up eating out the rest of the time we were there. ##### Wendy Michel Rodriguez Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Jose Pedro 9 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was incredible nice very professional always ready to help I left a bag of clothes and they washed for me that was nice very nice customer service is so nice and professional so not 5 stars 1000 for them thanks and I'll be visiting you soon ##### Jose Pedro Stayed 4 nights in Nov 2023 ### 10/10 Excellent #### Betty 13 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The service, personnel was excellent. The hotel has great location is in front of the beach, but it doesn’t has chairs or umbrellas . You have to rent those items to other people. First time I experience these discomfort, usually you don’t bring money to the beach especially if your hotel it is on front of the beach ##### Betty Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Pierre 8 Jan 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities You have to clean the carpet in the elevator, why is water only available the first day? As other mentionned the food is not a 4\*! There is a need for hanging more clothes/towells in the rrom. The window view is nice. ##### Pierre Stayed 4 nights in Jan 2025 ### 6/10 Okay #### sarah 9 Jul 2024 Liked: Cleanliness, amenities The room is the best I have ever had with the huge window taking up the whole wall facing the ocean. Huge room stunning view . The all inclusive food was not worth it For me, lots of people lots of kids not a lot of room to sit kind of hot not that clean. But still a cool place to stay . Beach in front was awesome and swimable. Not one vendor bothered me. It was worth my money. Next to mall and tons of food. ##### sarah Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Koresh 16 Aug 2023 Liked: Staff & service Not too old of an hotel, yet, build very poorly. No closet in room. It rained and my room had water on the floor. Refrigerator bar was totally empty; my other room was full…no hand towels; only bath, so you have to ask for hand towels(every day)… Location is good, by the beach and shopping area. Staff was very helpful. Breakfast was not continental but only Colombian style…nice view from the room! ##### Koresh Stayed 3 nights in Aug 2023 ### 6/10 Okay #### Daniel 20 Sept 2023 Disliked: Cleanliness The property location was great and transportation was plenty. The pool bar attendants, lobby coffee bar attendant, and the front door staff were great. The food served in the Dubai Restaurant was good and different daily. The front desk attendants at check in were rude and the Dubai Restaurant staff was horrible. The restaurant serves coffee for dinner but milk or cream is not put out. 2 out of 5 nights when we asked we could get milk, the other 3 we were told milk is not offered and can not be brought out at dinner. The cleanliness of the room was less than average. Toilet paper and supplies were not restocked daily, the floor was gritty day after day, the string to dry items in the bathroom was moldy, and the shower door would not stay closed. If we visit Cartagena again, we would stay elsewhere. ##### Daniel Stayed 6 nights in Sep 2023 ### 2/10 Terrible #### Consuelo 19 Feb 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Very bad experience. Pay the same and go somewhere else for more. Dont get fooled by the name. The images are deceiving. This property needs urgent renovation. The see-through floor squeaks when you step on it. The service was terrible. Water was dripping into the bedroom. I asked the front desk 4 times to fix the water leaqu nonone showed up. When you call the front desk, no one never picks up. I spent 20 minutes daily drying puddles in the bedroom. The all-inclusive is only worth for the comfort and time efficiency. But the food meets minimum aceptable standards. We found a hair ingraved on piece of bread. As far as the drinks go, the bartender does not even know what kind of beer they offer. It did not taste like I wanted another one. I'd rather pay for something with a lable. The hard liquor was whiskey in a slushy. When i asked about the type of whiskey, she didn't have an answer. If you dont stack up with water during the day, be prepared to pay at night. Let's just not talk about the guym. If for any reason you still decide to stay here, make sure you call and ask about additional charges. We were charged additional "tax" on top of expedia tax. Basically, we got taxed twice, and or you can say trump tarrifs are expanding ##### Consuelo Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Donna 2 Mar 2026 Liked: Cleanliness Disliked: Property conditions & facilities Our room was kept very clean. The staff tried their very best to talk to us but their English was limited. Good thing for Google Translate. I would not take uses of their all inclusive. The food was something else. They served chicken or pork every night. If I go back I would buy my meals. As the food costs I very reasonable. ![House cats, very friendly ](https://a.travel-assets.com/ugc/hotel-reviews/3912b296-2fcd-4fbe-9959-71e37c09f063-1772486310748.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2c0e4e4c-ea54-4167-9ee5-ef27c6eaa560-1772486317240.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![In 20th floor hallway ](https://a.travel-assets.com/ugc/hotel-reviews/45401550-0e58-438d-a45c-f26e22d851e4-1772486325695.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Our room](https://a.travel-assets.com/ugc/hotel-reviews/4fcb7d82-4db2-4b6a-ae23-779a68d7fe38-1772486331777.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Donna Stayed 14 nights in Feb 2026 ### 10/10 Excellent #### jose 20 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful places to stay with the family ##### jose Stayed 7 nights in Jul 2025 ### 2/10 Terrible #### Andre 10 Dec 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Nothing Good About This Hotel, everything is in disrepair or old and outdated, this place can't be a 4 Star like in the expedia site, we felt cheated out our money, and the most amazing thing is that expedia did not give us a refund due to the property denies refunding us, the property offer another room and food vouchers to try to make us stay and the manager excuse the issues blaming a next door construction that was not mentioned on the time of booking. ![Room 1120 ](https://a.travel-assets.com/ugc/hotel-reviews/51049e1e-f62f-4732-9d0d-40360b93d69e-1765309333751.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room 1120 ](https://a.travel-assets.com/ugc/hotel-reviews/c546129b-08fd-427b-b21b-2f38063e77a0-1765309333590.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room 1120 ](https://a.travel-assets.com/ugc/hotel-reviews/2fa06c92-761d-4b3c-8fa1-1e488fcb40e9-1765309333399.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Room 1120 ](https://a.travel-assets.com/ugc/hotel-reviews/8e40646f-1f55-40e0-afa7-03f37ac6c9e5-1765309333895.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Andre Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Gachekim 17 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place love it ##### Gachekim Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Juan 28 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, breakfast was good, probably is ok, rooms are nice. ##### Juan Stayed 1 night in Feb 2023 ### Expedia's Latest Trends ### Hotels > - 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