The service at the hotel is exceptionally good.
The hotel is located in the "Laguito" section of Cartagena but just a short ride away from the Walled City. You have the option to dine in or venture out. The food is very good. The pool is clean and well taken care of.
Traveller from NYC
Nestled on the beach, this Bocagrande resort is within 1 mi (2 km) of Rio Cartagena Casino, Castillo Grande Beach, and …More
It was a good experience at Intercontinental hotel. The rooms are spacious and modern, the hotel inside was also very modern and cleaned, including swimming pool and bars. The gym was very poor, very low number of options and it was built on a meeting room.
The food and the drinks were great but service very very poor. But, on friday when I asked for a drink that was on the list, they did not have it because were missing the ingredients, sunday asked for the same drink and still missing the same ingredient and on monday asked for a different drink and they were also missing ingredients for that drink. This together with the long waiting time was very annoying.
For the checkout, we called reception to prepare the bill to speed up the process, and when we came down nothing was done. I was being charged for the room when I paid everything upfront. But the biggest and uncomfortable mistake was when the lady suggested that I had a "visitor" with me and that I had to pay, when I reserve the room for two persons: myself and my fiance!
Located in Bocagrande, this beachfront hotel is connected to a shopping center and within 3 mi (5 km) of Rio Cartagena …More
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