Title: Cristalino Lagoon Front Hotel Restaurant & SPA Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cristalino Lagoon Front Hotel Restaurant & SPA Travelers find serenity at this lakefront retreat where nature views create a peaceful backdrop for relaxation and memorable experiences ## Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA ![2 outdoor pools - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/de25c5a0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/628cf6f7-78dc-43ab-baac-0912e03f55b0-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Restaurant - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/02f008a7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe King Size Front Lagoon View | View from room - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/af1e034e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Cristalino Lagoon Front Hotel Restaurant & SPA (Bacalar)](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/32c5d9e1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Cristalino Lagoon Front Hotel Restaurant & SPA offers a peaceful lakeside getaway. Guests can relax in the garden, choose between two pools, or book a massage at the spa. WiFi is available throughout, and multilingual staff enhance the stay. VIP Access ## Reviews 9.8 Exceptional ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe King Size Partial Lagoon View ![Deluxe King Size Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/9428a908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Partial Lagoon View 10.0 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hairdryer Minibar - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double Partial Lagoon View ![Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/400e0ecf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Partial Lagoon View 8.8 Excellent 3 reviews ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hairdryer Minibar - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 2 Double Beds ### View all photos for Deluxe King Size Front Lagoon View ![Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/82442b2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Size Front Lagoon View 9.8 Exceptional 6 reviews ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hairdryer Minibar - 484 sq ft - 1 bedroom - Lagoon view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Partial Lagoon View ![Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/w8633h5757x10y7-226910ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Partial Lagoon View ### Highlights Air conditioning Smart TV Premium bedding Tempur-Pedic bed Separate bedroom Private bathroom Hairdryer Minibar - 484 sq ft - 1 bedroom - Partial lake view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Dock](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/91000000/90330000/90321200/90321187/388b4419_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Naya Bacalar Hotel Bacalar - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 15 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Naya-Bacalar-Hotel.h90321187.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/8d29d274.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Khaban Bacalar Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Parking included 8.4 Very good 83 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) Ad ![Premium bedding, down duvets, minibar, in-room safe](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66430000/66425600/66425545/a1bfcf02_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free Wi-Fi 9.6 Exceptional 259 reviews £245 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Bacalar-Hotels-Habitas-Bacalar.h66425545.Hotel-Information?chkin=2026-1-27&chkout=2026-1-28&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) Ad ![Deluxe Suite, Jetted Tub | In-room safe, laptop workspace, free WiFi, bed sheets](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/5ee1efd3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 382 reviews [](https://www.expedia.co.uk/Chetumal-Hotels-MBH-Maya-Bacalar.h38966652.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) Ad ![Bungalow, Lagoon View | Minibar, in-room safe, free WiFi, bed sheets](https://mediaim.expedia.com/lodging/96000000/95520000/95519500/95519439/b7d925fe.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### BoaBoa Bacalar Mario Villanueva Madrid - Spa - Pet-friendly - Free Wi-Fi - Air-conditioning 9.4 Exceptional 117 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-BoaBoa-Bacalar.h95519439.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) Ad ![Exterior](https://images.trvl-media.com/lodging/51000000/50910000/50904000/50903909/7e7bbcd2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Asilé Hotel Boutique Bacalar - Free Wi-Fi - Air-conditioning - Laundry room - 24/7 front desk 8.8 Excellent 148 reviews £59 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Chetumal-Hotels-Asile-Hotel-Boutique.h50903909.Hotel-Information?chkin=2026-1-16&chkout=2026-1-17&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) Ad ![Interior detail](https://images.trvl-media.com/lodging/99000000/98460000/98456500/98456437/414b5ec0.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Deluxe Apartments Azure Bacalar - Pool - Free Wi-Fi - Air-conditioning - Outdoor space 9.0 Wonderful 65 reviews [](https://www.expedia.co.uk/Bacalar-Hotels-Deluxe-Apartmets-Azure.h98456437.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=f70d6322-dd40-4819-afc6-d21389e7f976&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBacalar-Hotels-Cristalino-Lagoon-Front-Hotel-Restaurant-SPA.h93521563.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65806%2C-88.40216&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HMICMC4l3-KWmVGGFjKWKOy4c4g=) 511 Costera, Bacalar, QROO, 77933 #### What's nearby - Lake Bacalar \- 16 min walk \- 0.9 miles - Cenote Cocalitos \- 4 min drive \- 0.9 miles - Cenote Azul \- 4 min drive \- 1.2 miles - Municipal Spa of Bacalar \- 7 min drive \- 1.8 miles - Laguna Bacalar Ecological Park \- 8 min drive \- 2.5 miles #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive #### Restaurants - ‪La Bendición Dios - ‬4 min drive - ‪Enamora - ‬5 min drive - ‪Albahaca - ‬20 min walk - ‪Blu Beach Club - ‬6 min drive - ‪Mr. Taco - ‬5 min drive ## About this property ### Cristalino Lagoon Front Hotel Restaurant & SPA Luxury hotel near Lake Bacalar Consider a stay at Cristalino Lagoon Front Hotel Restaurant & SPA and take advantage of a terrace, a garden and a bar. Treat yourself to a deep-tissue massage at the on-site spa. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant. Other perks include: - 2 outdoor pools - Free self-parking - Continental breakfast (surcharge), a nature reserve and multilingual staff - Smoke-free property, a 24-hour front desk and a paddleboard on-site Room features All guest rooms at Cristalino Lagoon Front Hotel Restaurant & SPA offer thoughtful touches, such as premium bedding and laptop-compatible safes, in addition to amenities, such as free WiFi and air conditioning. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - 32-inch Smart TVs with satellite channels - Coffee/tea makers and housekeeping ## Similar properties ![Outdoor wedding area](https://images.trvl-media.com/lodging/79000000/78080000/78076200/78076136/064f9fc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amainah Bacalar Hotel Boutique - Adults Only Bacalar - Pool - Spa - Parking included - Free Wi-Fi 9.8 Exceptional 529 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=78076136&PinnedHotelID=78076136&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/6fd6b71c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free Wi-Fi 9.6 Exceptional 259 reviews £245 includes taxes & fees 27 Jan - 28 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=66425545&PinnedHotelID=66425545&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/86000000/85140000/85139900/85139845/6e4dbfe1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Puerta del Cielo Hotel Origen Bacalar - Pool - Spa - Parking included - Free Wi-Fi 9.6 Exceptional 129 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=85139845&PinnedHotelID=85139845&HadPinnedHotel=true®ionId=-1&adults=2) ![Master Suite with Private Heated Pool. | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/107000000/106760000/106752000/106751998/6a36dfb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaranto Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Free Wi-Fi 10 Exceptional 47 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=106751998&PinnedHotelID=106751998&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers](https://images.trvl-media.com/lodging/33000000/32870000/32865400/32865394/700e930a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Carolina Bacalar Bacalar - On private beach - Pool - Spa - Kids’ pool 9.4 Exceptional 295 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=32865394&PinnedHotelID=32865394&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/f8518c05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet-friendly - Free Wi-Fi 9.0 Wonderful 179 reviews £119 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Royal Suite, 1 King Bed, Terrace, Lake View | Terrace/patio](https://images.trvl-media.com/lodging/104000000/103060000/103050300/103050211/49f6244b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azulea Bacalar Hotel & Spa - Lagoon Front Bacalar - Pool - Breakfast included - Spa - Free Wi-Fi 9.2 Wonderful 59 reviews £195 includes taxes & fees 15 Jan - 16 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=103050211&PinnedHotelID=103050211&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/180-7057709a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akalki Hotel y Centro Holistico Bacalar - On private beach - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 127 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=77862144&PinnedHotelID=77862144&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, rowing](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/a7554b56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,001 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/89000000/88700000/88696300/88696256/b3548fe2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BACALARI HOTEL BOUTIQUE Mario Villanueva Madrid - Pool - Spa - Parking included - Free Wi-Fi 9.4 Exceptional 53 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=88696256&PinnedHotelID=88696256&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices) - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Limited on-site self parking ### Food and drink - Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person - A bar/lounge - A restaurant - Couples/private dining - Private picnics ### Things to do - 2 outdoor pools - Full-service spa - Kayaking - Paddleboard ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping on request - Multilingual staff - Proposal/romance packages ### Outdoors - Garden - In a nature reserve - On a lake - Terrace ### Full-service spa - Deep-tissue massages - Sauna - Spa open daily - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Front entrance ramp - No lift - Tile flooring in public areas - Tile flooring in room - Well-lit path to entrance ### More - 3 floors - 4 buildings - Built in 2023 - Smoke-free property ## Room amenities ### Bedroom - Premium bedding - Tempur-Pedic mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Champagne service - Coffee/tea maker - Espresso maker - Limited room service - Minibar ### More - Air conditioning - Laptop-compatible safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 16 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: approximately USD 10.00 to 50.00 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Long-term renters welcome Safety features at this property include a carbon monoxide detector, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Cristalino Lagoon Front Hotel Restaurant Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar ## Frequently asked questions ### Does Cristalino Lagoon Front Hotel Restaurant & SPA have a pool? ### Is Cristalino Lagoon Front Hotel Restaurant & SPA pet-friendly? ### How much is parking at Cristalino Lagoon Front Hotel Restaurant & SPA? ### What time is check-in at Cristalino Lagoon Front Hotel Restaurant & SPA? ### What time is check-out at Cristalino Lagoon Front Hotel Restaurant & SPA? ### Where is Cristalino Lagoon Front Hotel Restaurant & SPA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Cristalino Lagoon Front Hotel Restaurant & SPA Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.8 Staff & service ### 9.8 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 150 8 - Good 19 6 - Okay 4 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Jose 4 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing place ##### Jose Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Gabriela 16 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast was very fresh, the poblano sauce chilaquiles had thin tortilla strips piled liked a tepee amd the waitress poured the sauce over in front of me. Very delicious@ ![](https://a.travel-assets.com/ugc/hotel-reviews/04ba5f09-cace-442e-871a-ecbc57fbe4e2-1765891657793.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1289cefd-3239-40fa-9745-2adfad99d5fc-1765891656701.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/089ff007-8319-49f3-906b-a1181eb5301a-1765891657607.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/271c1cfb-b165-453a-ab2c-bf8714340f6d-1765891657003.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Gabriela Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Robin 12 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay! ##### Robin Stayed 3 nights in May 2025 ### 10/10 Excellent #### Isaac 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo excelente ##### Isaac Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Adriana 21 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente hotel ##### Adriana Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Ivy 15 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Impeccable amenities, very friendly staff, awesome location right in front of the lagoon. Clean and specious room with excellent views! Loved everything from the moment of arrival! ##### Ivy Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Serhiy 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very romantic place to stay , amazing stuff ##### Serhiy Stayed 2 nights in May 2025 ### 10/10 Excellent #### Joseph 15 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable and Cozy High Service Spa Hotwl Very friendly staff. We loved the women at the front desk and Esperanza and Ciel in the restaurant. Housekeeping and the turn down service added to an enjoyable experience behind the scenes. ##### Joseph Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### kicho 2 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay with an amazing view of the laguna ##### kicho Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Jonathan 3 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Has to be the friendliest staff ##### Jonathan Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Shannon 20 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful place ! ##### Shannon Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Ana Pamela 12 May 2025 Liked: Cleanliness, staff & service, amenities The staff is friendly and kind, the food is excellent, the place incredible!!! ##### Ana Pamela Stayed 4 nights in May 2025 ### 10/10 Excellent #### Tyler 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities The hotel is located in the absolute best part of the lake, next to the ##### Tyler Stayed 4 nights in May 2025 ### 10/10 Excellent #### Jesus 28 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New , amazing rooms clean and comfort . AC is amazing ##### Jesus Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Xavier 4 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing views, good vibes and nice peoples ##### Xavier Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Agustin 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved everything from clean to updated, with unbelievable views of the lagoon, the staff is just amazing, their restaurant has a very delicious fresh great section of food and drinks. Cristalino will definitely return with joy knowing the paradise and peace you have to offer. ![](https://a.travel-assets.com/ugc/hotel-reviews/a46d1fb3-2814-416b-99c0-24f47fa7eace-1756079012476.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/31d15eab-0d40-4ed7-9df6-39c52582282f-1756079013621.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/dcf79ddb-4d12-437e-ba50-97902b112bcd-1756079013494.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/34dae4b0-8f48-4f28-b58c-0e9bed214725-1756079015679.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Agustin Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### Ramiro 11 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities lake front view it’s beautiful stuff are very friendly love my staying here ##### Ramiro Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### dale 7 May 2024 Liked: Cleanliness, amenities, property conditions & facilities Would stay again! ##### dale Stayed 2 nights in May 2024 ### 10/10 Excellent #### Elizabeth 12 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful hotel right on the lagoon .Magic! ##### Elizabeth Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### Giovanni 30 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I did three different resorts at three different cities. Bacalar Playa Del Carmen and Cancun. My favorite resort was Cristalino by far. The front desk were so nice very kind great service and always smiling. The food was cultural and very delicious. The view you get while eating at the restaurant on site is the best! The pool was warm so when it was chilly it was great. The lagoon view from my room was great. The house keepers were great! They left my room spotless every time. The transportation was easy they order you a taxi, with in 5 to 10 minutes he was outside. The room service was fast and easy, your food was in your room with in 20 to 25 minutes. Close to the city but far enough for it to be peaceful and quite. I recommend this place 5 out of 5\. ![](https://a.travel-assets.com/ugc/hotel-reviews/54ba2a8d-d47e-4368-aa76-a5783caef76d-1764470608443.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e60c24a3-fbb9-4474-bfa5-17140b8fc124-1764470603527.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cea454d1-6010-4caa-ba3f-c0d7143c918d-1764470602850.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cc87d4e3-73fc-45fd-8600-5f57d80a6a78-1764470609052.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Giovanni Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Adriana 5 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My friends and I enjoyed the hotel. I paid for a room for two people but another friend from Cancun joined us. When we arrived to the hotel they charged me extra 80 dls for the extra person with the same room. I asked for a bigger room but they didn’t do it. So we had to share the bathroom and two beds. I wish they had given us a bigger bed. ##### Adriana Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Jorge 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location. My wife and I had a pleasant 6 night stay. Highly recommend! ##### Jorge ### 10/10 Excellent #### Melvin 28 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon ##### Melvin Stayed 1 night in Nov 2024 ### 8/10 Good #### Heather 27 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Very clean, attentive service, beautiful docks and views. Gorgeous property and people. Lovely check-in service but involved a long contract of rules and threats of additional charges which made me anxious. Only given 1 plastic room key between the two of us and told we would be charged if it was lost. Didn’t love the restaurant food at all (seafood soup was akin to licking a salt block, avocado toast was on a soggy sweet bread). My husband’s rum and cola cost 400 pesos for 2 ounces of rum plus another 75 pesos for a little bit of coke (about $40 Canadian). The equivalent of buying a bottle of each. ![](https://a.travel-assets.com/ugc/hotel-reviews/a8951f3e-dd01-4b6a-9798-a1c0a9386006-1764258500338.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6fb2a292-1b8a-4e09-9413-d7df6915c4f0-1764258499988.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d27681b1-47ae-41f8-9221-13926ecec8d6-1764258500322.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6f9b68d2-f626-47d0-b71c-3a0292ab23af-1764258500725.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Heather Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Pamela 16 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay! ##### Pamela Stayed 2 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All](https://www.expedia.co.uk/Cancun-Hotels-Margaritaville-Island-Reserve-Riviera-C.h38812307.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > > [Catalonia Royal Tulum Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Catalonia-Royal-Tulum-Adults-Only-All-Inclusive.h892175.Hotel-Information) > > [El Dorado Seaside Palms, Catamaran, Ecoturistic Ranch , All & More Inclusive - Adults Only](https://www.expedia.co.uk/Kantenah-Hotels-El-Dorado-Seaside-Palms-Adults-Only.h17568314.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [TRS Coral Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-TRS-Coral-Hotel-Adults-Only-All-Inclusive.h23056533.Hotel-Information) > > [TRS Yucatan Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-TRS-Yucatan-Hotel-Adults-Only-All-Inclusive.h2057731.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Akumal Bay Beach & Spa Resort](https://www.expedia.co.uk/Akumal-Hotels-Akumal-Bay-Beach-Wellness-Resort-All-Inclusive.h8717087.Hotel-Information) > > [Grand Palladium Kantenah Resort & Spa All Inclusive](https://www.expedia.co.uk/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Grand Palladium Select Costa Mujeres - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Palladium-Costa-Mujeres-Resort-Spa-All-Inclusive.h23056532.Hotel-Information) > > [El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-El-Dorado-Royale.h916205.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.co.uk/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) ---