Tenerife Hotel Guide - 5 stars Hotels in Tenerife, Spain

We were pleasantly surprised having read some of the other reviews. No, not 5-star but nevertheless a good hotel in an excellent location with very good facilities, a clean and inviting atmosphere and very helpful staff, quick to respond to guest requests. We had a great room on the 14th floor and were really happy to see all rooms enjoy a view over the ocean and of the nearby Puerto de la Cruz. It might be worth noting that the lower down you are, the closer to the road you are (the ocean is just the other side). Room clean, large but with very outdated air con which did nothing to ventilate the room. Guests of many different nationalities, many of whom found it difficult to communicate with the restaurant staff who spoke no English (not easy when your own first language is also not English). Pools both great. Spa not worth 12€ for one hour, especially as the Turkish bath was out of order. Gym also had many bits of equipment out of order and no air con. Breakfast frenetic but lots of food on offer. Tried out dinner on our first night and were disappointed by lack of tasting menu, which was advertised throughout the hotel, and only a buffet on offer: not of a great standard so we were pleased not to be all-inclusive as so much on offer nearby and in Puerto de la Cruz. Overall a good holiday!

The hotel was amazing, we had the Opera suite, Jacuzzi on the balcony. The staff were really helpful, breakfast was nice! We will certainly be going back again soon.

Great hotel and location. Room cleaned everyday. I did not try any of the food in the hotel as there is loads of places to eat around. Looked like they had a great kids club and there was always something on in the pool eg. aerobics or foam for the kids and inflatables.

The hotel was very nice and we felt very comfortable there. Would stay again.

This is an excellent hotel. It's right on the coast at Playa Paraiso. There are a couple of beaches, but they aren't good - black sand and rocks and so on. But that doesn't matter - the hotel has an excellent pool area, and a spa too. There are two outdoor pools, one heated saltwater, and the other fresh water pool, but not heated. When I was there it was so hot that the two were the same temperature anyway. The hotel is kept spotlessly clean. There's the usual big buffet dining room, but the food is very good indeed. There are two theme restaurants with table service - food is excellent there too. Bedrooms are spacious, and clean with bathrooms and plumbing that works perfectly. All rooms face the ocean, most have balconies where you can sit and soak up the afternoon sun if you want. Staff are friendly, well trained and efficient. My only gripes - and they are small - the hotel wants you to pay between €10 and €20 for use of the mini bar - depending on whether you want water or beer. Otherwise the fridge stays locked. You can buy the same water and beer in the local shop for €4. There's no kettle either - they'll give you the kettle and coffee and tea bags for €20. In a five star hotel, that seems a bit unnecessary. But they are small complaints indeed. Overall, it's a very good hotel.

We arrived late after 11pm and rapidly checked in and taken to our room evry efficiently. We used the hotel as a base to explore the island with a hired car and this was easily possible as a trip to any part of the island is possible in a day. We found the hotel very good and although it is about to close for refurbishment it was not obviously in need. Buffet food very good although sometimes vegetarian main dishes not available but other times more than one.

First time we stayed in this Hotel, in short it was great, some parts of the hotel are showing signs of wear and tear but it does not remove anything from the experience. The staff were friendly and helpful, the food was great in the buffet and cannot be faulted. They had enough variety to make it work and a varied range of food for all tastes, the only gripe was that you could not bring in your own drinks and has to purchase their's. Their is a supermarket literally next door and its a short 15 min walk to the beach. The only concerns are firstly the WiFi, when it works its great but seriously you could spend up to 2 hours a day just trying to connect...And secondly despite the hotel rule against it, if you don't get your towel down on a seat by the pool by 9 am then forget about getting a spot. The staff do not enforce the rule disallowing this and appear to encourage the practice, so if you like to spend your day by the pool then be prepared to get up early... Despite these issues we will consider returning, and when the new suite hotel is build next door run by the same company we would also consider this as the location is great and the quality is very good.

as always near perfection, professional attentive staff, comfortable rooms, nice food, poolside facilities spot on, quiet peaceful location, looking forward to our next visit.

We had an ocean view room with a balcony. The view was spectacular and the balcony had enough privacy and room for both of us to sit and enjoy the air. The beds, while split, were extremely comfortable. The breakfast and dinner service is worth the money! The spread is absolutely fantastic and the chefs there to provide fresh food are spectacular. The saltwater pool can be a little too salty at times, but by midday the water temperature is perfect. The closest beach is a real treat with great water to swim in. Our favorite place was Seasoul with outdoor seating during sunset. With a live singer and great wait staff we were very pleased with our meal