Puerto de la Cruz Hotel Guide - 5 stars Hotels in Puerto de la Cruz, Spain

Excellent facilities and spa. Oriental restaurant and breakfasts excellent, Italian and Spanish restaurants not so good.

We were pleasantly surprised having read some of the other reviews. No, not 5-star but nevertheless a good hotel in an excellent location with very good facilities, a clean and inviting atmosphere and very helpful staff, quick to respond to guest requests. We had a great room on the 14th floor and were really happy to see all rooms enjoy a view over the ocean and of the nearby Puerto de la Cruz. It might be worth noting that the lower down you are, the closer to the road you are (the ocean is just the other side). Room clean, large but with very outdated air con which did nothing to ventilate the room. Guests of many different nationalities, many of whom found it difficult to communicate with the restaurant staff who spoke no English (not easy when your own first language is also not English). Pools both great. Spa not worth 12€ for one hour, especially as the Turkish bath was out of order. Gym also had many bits of equipment out of order and no air con. Breakfast frenetic but lots of food on offer. Tried out dinner on our first night and were disappointed by lack of tasting menu, which was advertised throughout the hotel, and only a buffet on offer: not of a great standard so we were pleased not to be all-inclusive as so much on offer nearby and in Puerto de la Cruz. Overall a good holiday!