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Mercure Norwich Hotel - Norwich Hotels
Rating: 4.0 Stars
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Mercure Norwich Hotel

121-131 Boundary Road, Norwich - Map
"Two night stay at the Mercure Norwich Hotel, with"
After our stay at your hotel on Tuesday, February 24th& Wednesday, February 25th 2015 last, we felt it is but only right that we write to and express our thanks for a very enjoyable stopover at the Mercure Norwich Hotel, during our short vacation in the UK. On arrival, having viewed our allocated room, we returned to the reception to express a concern that we had not been given the room which we had booked. Within a very short period whilst explaining to the duty staff of our concern, you took charge of our discussions and we having explained the reason for booking the particular room type. You quickly reviewed the availability of accommodation within your hotel and offered us an acceptable solution, which encompassed our preferred requirements, you then personally escorted us to the accommodation suggested and ensured that it met with our expectation. We then spent two wonderful days at the Mercure Norwich Hotel whilst touring and enjoying the attraction of the ancient city of Norwich. Each day on more than one occasion, you were highly visible to your guests and took an opportunity each day to check that everything was still OK with us at your hotel. How refreshing it was to find that a person in a senior position within your operations took personal charge so speedily and ensured customer satisfaction was at the forefront of his hotel. How nice it would be if other hotels ensured that the same very essential and important attention and commitment was visible and implement
William from Northants
This hotel is located in Norwich (Hellesdon), close to Strangers Hall Garden, University of East Anglia, and Norwich City …More

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