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Mercure Norwich Hotel

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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Mercure Norwich Hotel

Mercure Norwich Hotel

4 out of 5

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
121-131 Boundary Road, Norwich, England, NR3 2BA

Explore the area

  • Popular LocationAnderson's Meadow3 min drive
  • AirportNorwich (NWI-Norwich Intl.)4 min drive
  • Popular LocationThe Plantation Garden5 min drive
  • Popular LocationMagdalen Street10 min drive

Choose dates to view prices

About this area


Located in Norwich, Mercure Norwich Hotel is in the business district and near the airport. The area's natural beauty can be seen at Catton Park and The Broads National Park, while Sewell Barn Theatre and Norwich Arts Centre are cultural highlights. The Plantation Garden and Congo Rapids Adventure Golf are also worth visiting.

What's nearby

  • Anderson's Meadow - 3 min drive
  • The Plantation Garden - 5 min drive
  • St Gregory's Church - 5 min drive
  • St Giles Church - 6 min drive
  • Magdalen Street - 10 min drive

Getting around

  • Salhouse Station - 11 min drive
  • Norwich (NWI-Norwich Intl.) - 4 min drive


  • Brasserie Restaurant — 1 min walk
  • Red Mango - 12 min walk
  • Domino's Pizza - 4 min drive
  • Aroma Lounge - 4 min drive
  • Take Thai - 4 min drive

About this property

Mercure Norwich Hotel

Suburban hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. All 107 rooms offer free WiFi, 24-hour room service and flat-screen TVs with digital channels. Guests will also find coffee makers, hairdryers and safes.
Mercure Norwich Hotel offers 107 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Norwich hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends: GBP 15.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Laundry facilities


  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English

Business services

  • Conference space
  • Meeting rooms


  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Bed sheets


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 84 out of 433 reviews
5 - Excellent 19%
Rating 4 - Good. 158 out of 433 reviews
4 - Good 36%
Rating 3 - Okay. 115 out of 433 reviews
3 - Okay 27%
Rating 2 - Poor. 52 out of 433 reviews
2 - Poor 12%
Rating 1 - Terrible. 24 out of 433 reviews
1 - Terrible 6%




Staff & service




Property conditions & facilities

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained and had character. Unfortunately there are no elevators to the first floor which is a shame for people with disabilities
Stayed 1 night in Sep 2021

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nothing unique about the property. Cannot see why it is marked as 4 star . There is no lift and we (both elderly} were on the 3rd floor. It is shown on the site as having a pool - the reason we chose it. Pool was closed although past the date for leisure facillties opening. dinner menu is rubbish. Location awful - middle of an industrial estate.
Stayed 7 nights in Jul 2021

2/5 Poor

Disliked: Property conditions & facilities, room comfort
Very dated and uncomfortable
The room was very dated and there were a couple of odd features. The bedside lamp comes out of the wall directly above the pillow, so you have to be very mindful when you get in and out of bed or if you want so sit up and watch the tv. My wife and I both hit our heads a few times! The room was very hot, so I turned the air con on at night… but there was a very bright blue light on the unit that lit up the whole room… so your choice was be very hot or sleep in a bright blue room. Overall, the hotel and the room were very old and tired.
Stayed 1 night in Jun 2021

2/5 Poor

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

3/5 Okay

Liked: Room comfort
Disliked: Property conditions & facilities
Carpet and furniture worn. Could do with a revamp
Stayed 1 night in Jun 2021