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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

3.5/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast Available
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationAnderson's Meadow3 min drive
    AirportNorwich (NWI-Norwich Intl.)4 min drive
    Popular LocationThe Plantation Garden5 min drive
    Popular LocationSt Giles Church6 min drive

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  • Classic Double Room, 1 Double Bed

    4.5/5 guest room rating

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsClassic Double Room, 1 Double Bed
  • Classic Room, 2 Single Beds

    Room amenities

    • 226 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsClassic Room, 2 Single Beds
  • Privilege, Double Room, 1 Double Bed

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsPrivilege, Double Room, 1 Double Bed
  • Superior Suite, 1 Double Bed

    5/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Suite, 1 Double Bed
  • Classic Room, 1 King Bed with Sofa bed

    Room amenities

    • 258 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsClassic Room, 1 King Bed with Sofa bed

About this area


Located in Norwich, Mercure Norwich Hotel is in the business district and near the airport. The area's natural beauty can be seen at Catton Park and Anderson's Meadow, while Norwich Theatre Royal and Sewell Barn Theatre are cultural highlights. The Plantation Garden and Congo Rapids Adventure Golf are also worth visiting.
Visit our Norwich travel guide
View in a map
Popular Location

What's nearby

  • Anderson's Meadow - 3 min drive
  • The Plantation Garden - 5 min drive
  • St Gregory's Church - 5 min drive
  • St Giles Church - 6 min drive
  • Museum of Norwich at the Bridewell - 6 min drive

Getting around

  • Norwich Station - 9 min drive
  • AirportNorwich (NWI-Norwich Intl.) - 4 min drive


  • Brasserie Restaurant — 1 min walk
  • The Whiffler - 4 min walk
  • Red Mango - 12 min walk
  • Aroma Lounge - 4 min drive
  • Take Thai - 4 min drive

About this property

Mercure Norwich Hotel

Suburban hotel with restaurant and bar/lounge
This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities. All 107 rooms offer free WiFi, 24-hour room service and flat-screen TVs with digital channels. Guests will also find coffee/tea makers, hairdryers and safes.
Mercure Norwich Hotel offers 107 forms of accommodation with a safe and coffee/tea makers. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Buffet breakfast available for a fee 5:00 AM–9:30 AM on weekdays and 5:00 AM–10:30 AM on weekends: GBP 15.95 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Dry-cleaning service
  • Laundry facilities


  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English

Business services

  • Meeting rooms
  • Conference space


  • Terrace


  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility


  • Smoke-free property
  • TV in lobby

Room amenities


  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • Digital channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe



Check-in between 3:00 PM and anytime
Minimum check-in age - 18


Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 04 2020 to October 01 2020 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 15.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Mercure Norwich
Mercure Hotel Norwich
Mercure Norwich
Mercure Norwich Hotel
Norwich Mercure
Norwich Mercure Hotel
Norwich Ramada
Ramada Norwich
Mercure Norwich Hotel Hotel
Mercure Norwich Hotel Norwich
Mercure Norwich Hotel Hotel Norwich

Frequently asked questions

Can I cancel my reservation for free at Mercure Norwich Hotel and receive a full refund?
Yes, Mercure Norwich Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Norwich Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Mercure Norwich Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mercure Norwich Hotel?
Self-parking is free at this property.
What time is check-in at Mercure Norwich Hotel?
Check-in is from 3:00 PM to anytime.
What time is check-out at Mercure Norwich Hotel?
Checkout is at 11:00 AM.
Where is Mercure Norwich Hotel located?
Situated near the airport, this hotel is 1 mi (1.6 km) from Hellesdon Hospital and within 3 miles (5 km) of Norwich Theatre Royal and University of East Anglia. Anderson's Meadow and Catton Park are also within 2 miles (3 km).
405 reviews
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service
I didn’t regard it as a 4 star hotel. On the plus side it seemed extremely clean (except plastic cup in the bathroom had fingerprints all over it) which in the current climate was comforting and everyone had masks on. Also the breakfast was decent. On the down side it is in need of refurbishment. Bath was poorly designed - when trying to shower I kept knocking into the various soap holders attached to the wall, the toilet flush was extremely stiff and stuck to the wall so couldn’t get a proper grip to have ease of flush. No hand towel holder, bathroom bin lid wouldn’t lift. I need to go back to Norwich for work next wee, but won’t be going back To this Mercure.
Stayed 2 nights in Sep 2020

1/5 Terrible

Travelled with partner
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Amenities, property conditions & facilities
The hotel was quite shabby - not the 4* we were expecting. The spa was closed due to COVID which is ok but they did not advertise. We’re serving food in the rooms but it was heated in a microwave - salmon had water at bottom of plastic microwave box. But worst of all they had no AC, it was a hot night - after complaining we got two fans. But could not sleep at all at night. Would not recommend if your looking for a confertable stay
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant - Added an extra night
Easy to get to just off the ring road. Lots of free parking. Very pleasant and helpful staff. Good room service. Stayed an extra night. No complaints - especially at the price.
Stayed 2 nights in Mar 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only a one n8ght stay due to work but hotel is very nice and clean. Pool is nice as well. Breakfast in the morning was nice and if you need to leave early breakfast started at 5am
Stayed 1 night in Mar 2020

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