Spotlessly clean. Friendly staff. Fab location. Lifts can be a pain, especially at breakfast time. Lacks a personal touch as staff are always busy. Fair choice at breakfast time but didn't fancy it daily. Would say this is more of a professional/corporate hotel.
Cannot rate this hotel highly enough. The moment you arrive the staff are happy to help, the hotel itself is very luxurious and welcoming. The rooms are clean and very spacious and they are kept clean throughout your stay. Tea and coffee making facilities are available if you ask and they keep them topped up. The hotel is really well located for shopping and site seeing. Loved New York and would highly recommend staying at this hotel.
"Fantastic hotel, excellent location and great view"
Great modern 4 star hotel in a fantastic location and with lovely, modern, comfortable rooms. Staff generally very friendly and helpful and view from the room fantastic!
Price of the room was great value compared to other comparable New York hotels. Only gripe would be $14 a day for wifi - should be free in this standard of hotel!
My daughter and I decided to have the trip of a lifetime to New York following my retirement. We stayed at the Refinery Hotel for 4 nights and we were extremely glad that we had chosen this wonderful hotel. It's location was ideal, located between 5th and 6th Avenue within comfortable walking distance to Times Square, Rockerfeller Centre, Macy's and a lot of other wonderful shops along Fifth Avenue.
We did use a lot of taxis as walking for longer periods was an issue for me, this does take quite a lot of money but well worth it in our circumstances. We visited all the well known New York landmarks and found that an early start helped a lot with the queus and the amount of people - we were at the Empire State Building as they opened at 08.00 a.m. Similarily Statue of Liberty/Ellis Island and Top of the Rock.
We had wonderful meals in a lot of special restaurants but the two that stood out were Gallagher's steak house in the Broadway area and The Boathouse in Central Park where we were fortunate in experiencing exceptionally warm weather and we enjoyec lunch overlooking the lake.
A wonderful night at the theatr watching Jersey Boys was also a highlight which we'll never forget.
Back to the wonderful Refinery Hotel, we were so glad that we had chosen a boutique hotel and not one of the much larger establishments that New York is well known for. The staff couldn't do enough for you and service was world class - actually made our holiday.
Llinos from North Wales
A chic oasis with 1920 s flair in Midtown Manhattan Ornate neo-Gothic architecture meets contemporary design at the Refinery …More
The staff at this hotel were friendly and very helpful. It's a small hotel, our room was lovely and clean and perfectly adequate for 4 adults sharing for 4 nights. The breakfast room is small but we never had trouble getting a table. There was lots of choice and the hot breakfast varied daily. It was enough to keep us going until late afternoon. From the hotel we walked to all the attractions, Empire State, Central Park, Rockerfeller Centre, Grand Central Station, Times Sq, Flat Iron building, all the way to Battery Park. This was because my companions wanted to soak up the sights. I'd have preferred the bus! I would stay at this hotel if I were to return to NYC.
Jo from South Wales
Welcome to the BEST WESTERN PREMIER Herald Square!Select this great Best Western hotel in New York, New York and enjoy a host …More
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