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Candlewood Suites New York City-Times Square, an IHG Hotel

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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
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In-room safe, desk, iron/ironing board, free WiFi

Overview of Candlewood Suites New York City-Times Square, an IHG Hotel

Candlewood Suites New York City-Times Square, an IHG Hotel

2.5 out of 5

4.1/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationTimes Square6 min walk
  • Popular LocationBroadway11 min walk
  • Popular LocationEmpire State Building15 min walk
  • AirportNew York, NY (JFK-John F. Kennedy Intl.)38 min drive

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About this area

New York

Located in New York's Midtown neighbourhood, Candlewood Suites New York City-Times Square, an IHG Hotel is in the city centre and near a metro station. Times Square and 5th Avenue are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Central Park. Looking to enjoy an event or a match while in town? See what's going on at Madison Square Garden.
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Popular Location

What's nearby

  • Times Square - 6 min walk
  • Madison Square Garden - 10 min walk
  • Broadway - 11 min walk
  • Empire State Building - 15 min walk
  • Bryant Park - 16 min walk

Getting around

  • New York Penn Station - 10 min walk
  • 34 St. - Penn Station - 8 min walk
  • John F. Kennedy International Airport (JFK) - 38 min drive

Restaurants

  • Larb Ubol - 3 min walk
  • Carbone - 3 min walk
  • Empire Coffee & Tea Company - 3 min walk
  • Wok To Walk - 3 min walk
  • Thai Select - 3 min walk

About this property

Candlewood Suites New York City-Times Square, an IHG Hotel

New York hotel in Midtown, walk to Times Square
Along with a fitness centre, this smoke-free hotel has self parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 188 rooms feature kitchenettes with fridges, hobs, microwaves and dishwashers. In-room free WiFi and DVD players are standard, as are flat-screen TVs with cable channels. Housekeeping is available on request.
Candlewood Suites New York City-Times Square, an IHG Hotel offers 188 forms of accommodation with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 45 per night)
  • Height restrictions apply for on-site parking

Food and drink

  • Room service available

Things to do

  • Fitness centre

Family friendly

  • DVD player
  • Full-sized fridge
  • Kitchenette
  • Laundry facilities
  • Microwave

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Russian
  • Spanish

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – May 2017
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • TV channels
  • DVD player
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchenette
  • Microwave
  • Fridge
  • Hob

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

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Business-friendly
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2 star
2 star
Air conditioned
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Guest rating 4+
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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per week (maximum USD 150 per stay)
Up to 80 lbs/36 kg

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD17.21 per accommodation, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 45 per night
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Cleaning/housekeeping/linen fee: USD 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S
Candlewood Suites New York City Times Square
Candlewood Suites New York City-Times Square, an IHG Hotel Hotel

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 377 out of 980 reviews
5 - Excellent 38%
Rating 4 - Good. 412 out of 980 reviews
4 - Good 42%
Rating 3 - Okay. 103 out of 980 reviews
3 - Okay 11%
Rating 2 - Poor. 51 out of 980 reviews
2 - Poor 5%
Rating 1 - Terrible. 37 out of 980 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

4.0/5

Property conditions & facilities
Write a review

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of things One of the front desk managers ( a male), extremely rude, unpolite, unwilling to help or assist, We have pictures of dirty pillows with blood stains, curtains with stains, sheets with cigarette burns and broken yarn. cabinets aside the dishwasher were broken, refrigerator dirty. We have to purchase cleaning liquid the clean it up. Initial check in "forgot" to inform the free water and soda daily allowance, plus also forgot the set up the cleaning service after 7 days. I was not definitely smoke free facility, cigarette smell, in the lobby, elevators, aisles. We received the 3204 initially but it was really bad, however changing to the 3104 is where we have all the photographs. I've been using Expedia for 3 years with excellent hotels and airfares, but this hotel so called "Suites" I wont recommend to nobody, really really disappointed
Stayed 8 nights in Jun 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is perfect, almost a walking distance of everything.
Stayed 3 nights in Jun 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a decent property in good condition in an excellent location. I didn’t use the kitchen in my room, but it would be handy for an extended stay. The elevators were surprisingly quick, but there was a wee bit of mayhem on occasion because the property is also being used as a shelter for people temporarily displaced by the pandemic.
Stayed 4 nights in May 2021

1/5 Terrible

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was no iron was in room so I called front desk to bring one & they never did the whole 2 days I was there also cover had stains so I asked for more and I didn’t receive that either.
Stayed 2 nights in May 2021

4/5 Good

Stayed 1 night in May 2021