People reviewing on-line appear to give quite 'picky' reasons for a poor rating but my partner and I genuinely don't recommend staying here given the quality available elsewhere for much less money. At ultimately £100 a night cost for two people including breakfast, we expected much better quality. Other 4 Star B&B's in Scotland we stayed in that week were some £20-£25 a night cheaper with better quality and sized breakfasts (i.e. not burnt toast as on last morning and not the cheapest possible bread), room cleaned daily, toiletries provided in the bathroom and an information pack/booklet in the room plus someone actually greeting you on arrival to show you to your room (all of which lacking at Craigmoss but seemingly standard at all others). Our separate bathroom was clean enough but the shower never got hot no matter what setting, very disappointing for the price. Breakfast was served an hour later on the Sunday morning but there were no signs to advise you of this at all anywhere, which was very unhelpful and meant we as guests could have had a lie-in. In the early hours, my partner was woken up by someone knocking loudly on our neighbours door, yet when mentioned the owner offered no apology appearing very dismissive stating they didn't hear it. Didn't feel like we were genuine 'guests' at this guesthouse and the 'attentive, more personalised service', as required by the Scottish Tourist Board' 4 stars, was invisible.
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