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"Exceptionally friendly staff, especially Abdi who greeted us. Not the highest standards of amenities but clean and good value for money. Bar was well decorated. Shop is a rip off."

"All Ok , plenty of choice "

"Drop off charge for parking was £7.60 and the nearest short stay parking cost me £98 overnight"

"If you are departing out of Terminal 3 at London Heathrow, I can’t recommend this hotel enough. We were there to get a good night’s sleep, shower and repack for our flight the next morning. Early check in time is so helpful. The front desk staff were awesome. We requested 2 twins, they made a mistake and gave us a double bed. They quickly corrected it and even gave us a complimentary choice from their food/drink purchase area. Once we got into the room and started to relax and shower, we never left again until the morning. We didn’t see the library or coffee/tea bar on 2nd floor, but I’m sure it was nice. No windows=total darkness if desired. We also had a nightlight behind our headboards. The beds were comfortable, sheets were nice and clean. Towels were large and they had washcloths. It exceeded our expectations and completely met our needs. We had our own food and were perfectly content to use the in-room kettle to have a coffee in the morning. I wouldn’t stay there just to stay there, but for its purpose, it was perfect. Bring earplugs or noise canceling. The walls are thin. But my noise canceling headphones handled that with no problems. Would absolutely stay again if we had a need for this. 5-8 minutes walk to departures area. Most relaxed travel day I’ve ever had."

"Everything was great until they charged me and 89 pound early check in fee which I was never aware of then at check out they said they took it off the bill then I got charged"

"We always have a long car journey prior to a flight out from Heathrow so it's so convenient and sensible to stay at The Renaissance Hotel the night before. We are not rushed, dine in the restaurant in the evening and the shuttle buses are very efficient and cheap to use."

"Room was very good. Staff friendly. Breakfast excellent. However evening meal in the restaurant was poor. First choice of meal and beer both unavailable. Steak was poor- one of toughest steaks I have had. "

"We received a very warm and helpful welcome. Very simple check in & all questions answered, which included a query re transport and the receptionist went above and beyond on this. The room was in good order and had everything we needed. Breakfast was absolutely superb and the staff couldn't have been more friendly. They were on hand if required, but did not overly pester us. Dirty bowls, plates & utensils were taken away at convenient times. Particularly good management in this area."

"There was a passenger drop off fee that was not mentioned prior to booking… Which felt a little excessive. The walk to the airport was easy, the shop in the hotel was closed, when it said, it should’ve been open. The bed was nice, but the shower didn’t have great pressure."