"Unfortunately the air conditioning in our room was not looked at to be fixed until our final evening, despite informing staff when we checked in. The bedroom and bathroom are old, tired and outdated and need to be redone or painted. Walls were cracked, bathroom was very tired looking and could be fresher. Breakfast was fine. Staff were friendly and helpful."
"The property is well located, staff were good to exceptional. Deluxe rooms on high floors overlooking the park and city skyline are worth paying extra for the views alone. Had a great nights sleep too, in nice air conditioned room, which we needed during a mini heatwave. The piano bar for drinks before going to theatre was great too. The breakfast choice is so good. If I had one very small negative it was quite a wait to get bags from the concierge on leaving; everything else was fantastic."
"Great location. The neighbourhood is fairly quiet and calm while being nearby attractions and transportation. The rooms were small but comfortable beds. There was no air conditioning which would have been fine but the heat couldn’t be turned off. The pipes that connected to the radiator were also very hot to the touch, which may be a concern for anyone sleeping in the bed closest to that wall. The bathroom was quite small but having a tub was convenient for laundry."
"Location is great.
Staff was excellent! The few times we were at the lobby we were treated very well by Francis. The service and attention he provided were very exceptional, along with short, but pleasant conversations which made the human experience of our travels that much more memorable. My wife and I would like, if possible, for you to extend our heartfelt gratitude to him."
"The staff in the lobby were helpful and friendly, the location was excellent for the west end. The room was quiet in terms of traffic noise. the lifts were not very efficient, the beds were very squeaky and creaky but not too bad for comfort.
The air conditioning was good. There is a fridge in the room which was also an unesxpected bonus."