Title: Maroma, A Belmond Hotel, Riviera Maya Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601751&destination=Playa+del+Carmen%2C+Quintana+Roo%2C+Mexico&selected=581919&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Maroma, A Belmond Hotel, Riviera Maya Sun-kissed beaches and beachfront Mexican cuisine await at this paradise where travelers can indulge in spa treatments while enjoying spectacular ocean views. ## Photo gallery for Maroma, A Belmond Hotel, Riviera Maya ![Reception - Maroma, A Belmond Hotel, Riviera Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/ce0ebc52.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Villa (Maroma) | Premium bedding, down duvets, minibar, in-room safe - Maroma, A Belmond Hotel, Riviera Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/eb1a7e23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Maroma, A Belmond Hotel, Riviera Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/2a228b9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down duvets, minibar, in-room safe - Maroma, A Belmond Hotel, Riviera Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/3c3d62cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; Mexican cuisine - Maroma, A Belmond Hotel, Riviera Maya (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/46b7ffb3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near El Camaleón Mayakoba Golf Course, Maroma, A Belmond Hotel, Riviera Maya offers a tranquil getaway with breakfast and a beach bar. Guests relax at the private beach, enjoy Maroma Spa by Guerlain, join fitness classes and volleyball, or try sailing nearby. ## Reviews 9.6 Exceptional ## Popular amenities - On private beach - Pool - Pet-friendly - Parking included £1,193 includes taxes & fees 8 Apr - 9 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=581919&PinnedHotelID=581919&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ### View all photos for Deluxe Room, Ocean View ![Deluxe Room, Ocean View | Terrace/patio](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/3e44b1fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Ocean View - Ocean view - 377 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Ocean View Premium Suite ![Ocean View Premium Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/1773e349.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ocean View Premium Suite - Ocean view - 614 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Garden View Premium Suite ![Garden View Premium Suite | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/42f1c55e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden View Premium Suite - Garden view - 829 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, Garden View ![Deluxe Room, Garden View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/8e58d252.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Garden View 10.0 Exceptional 2 reviews - Garden view - 377 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite, Ocean View ![Junior Suite, Ocean View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/e7aebf29.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Ocean View - Ocean view - 506 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Suite, 2 Bedrooms ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/1eb02ef7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms 10.0 Exceptional 1 review - Garden view - 1119 sq ft - Sleeps 5 - 2 Single Beds and 1 King Bed ### View all photos for Suite, Private Pool, Oceanfront (Pavo Real) ![Suite, Private Pool, Oceanfront (Pavo Real) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/w3839h2557x1y0-87bf858d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Private Pool, Oceanfront (Pavo Real) - Ocean view - 925 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool) ![Suite, 1 Bedroom, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/38e7edb1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Oceanfront (Plunge Pool) - Ocean view - 893 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, Garden View ![Junior Suite, Garden View | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/b35181f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Garden View - Garden view - 581 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) ![Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/bacc697d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) - Ocean view - 1141 sq ft - 1 bedroom - Sleeps 5 - 2 King Beds ### View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool) ![Suite, 2 Bedrooms, Oceanfront (Plunge Pool) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/92cc213b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Bedrooms, Oceanfront (Plunge Pool) - Ocean view - 1184 sq ft - Sleeps 5 - 1 King Bed and 2 Single Beds ### View all photos for Suite, 1 Bedroom, Oceanfront ![Suite, 1 Bedroom, Oceanfront | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/w3837h2343x3y0-26f197a8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Oceanfront - Ocean view - 657 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa) ![Villa, 2 Bedrooms, Private Pool (Mariposa) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/ebefce0d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Bedrooms, Private Pool (Mariposa) - Ocean view - 1141 sq ft - 1 bedroom - Sleeps 5 - 2 King Beds ### View all photos for Villa (Maroma) ![Villa (Maroma) | Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/613b7c32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa (Maroma) - Ocean view - Sleeps 10 - 4 King Beds ### View all photos for Suite, Ocean View ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/590000/582000/581919/272d8d04.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Ocean View - Ocean view - Sleeps 3 - 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1870000/1862900/1862827/88b9cb7b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive Maroma - On private beach - Pool - Hot tub - All-inclusive 9.6 Exceptional 1,430 reviews £425 includes taxes & fees 7 Apr - 8 Apr [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Maroma-Beach-Riviera-Cancun-Adults-Only-All-Inclusive.h1862827.Hotel-Information?chkin=2026-4-7&chkout=2026-4-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=b65ed831-336d-424a-a873-b874c84830ff&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3387fb5f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Maroma.h581919.Hotel-Information) ## About the area Located in Maroma, a neighbourhood in Playa del Carmen, Maroma, A Belmond Hotel, Riviera Maya is near the airport and on a private beach. Quinta Avenida and Puerto Morelos Town Square are notable landmarks, and if an activity is on the agenda, visit El Camaleón Mayakoba Golf Course. Travelling with kids? Don't miss Xcaret Eco Theme Park. Kayaking and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and horse riding nearby. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.74023%2C-86.96575&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=n9uBhMCsgbrU60alFjxvz3euiQQ=) Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710 ### What's nearby - ![Insel vor Playa del Carmen, Strand Maroma, Mexiko](https://images.trvl-media.com/place/6160476/b607290e-1d31-4b7f-a67d-1d4664ebefd7.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Maroma Beach 3 min drive \- 0.7 miles - ![Come this way :)](https://images.trvl-media.com/place/319626753171523276/7ad6fc8a-5f54-4022-a5d7-4c210d9c8511.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paradise Beach 9 min drive \- 3.5 miles - Playa Paraiso Golf Course 7 min drive \- 2.9 miles - Cirque du Soleil Boutique at Vidanta Riviera Maya 7 min drive \- 3.1 miles - El Camaleón Mayakoba Golf Course 13 min drive \- 8.1 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 40 min drive ### Restaurants - Alberca - Pool - Bar 15 min drive - El Pajarito 6 min walk - Snake Bar At Iberostar Maya 15 min drive - Under The Sea 12 min drive - Preferred Beach Club 1 min walk ## About this property ### Maroma, A Belmond Hotel, Riviera Maya Luxury boutique hotel renovated in 2022 and located near El Camaleón Mayakoba Golf Course A short walk from Maroma Beach, Maroma, A Belmond Hotel, Riviera Maya provides free full breakfast, an airport shuttle and a beach bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining and beach massages. Indulge in a manicure/pedicure, a hot stone massage and reflexology at Maroma Spa by Guerlain, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Mexican cuisine. The 24-hour gym offers fitness classes and Pilates classes; other things to do include scuba diving, volleyball and sailing. Free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a corner/local shop and a terrace. You'll also find perks such as: - Free self-parking and valet parking - Limo/town car service, free bike hire and express check-out - Express check-in, babysitting (surcharge) and meeting rooms Room features All 72 rooms have comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished patios and pillow menus. Extra amenities include: - Highchairs, baby baths and children's slippers - LED light bulbs and eco-friendly cleaning products - Designer toiletries, baths or showers and hairdryers - Flat-screen TVs with premium channels - Balconies or patios, wardrobes/cupboards and toaster ovens ### Awards and affiliations Eco-certified property This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. 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Available in all rooms: Free WiFi - In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices) - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Onsite parking available only on request - Free uncovered self parking on site - Free uncovered valet parking on site - Limited on-site valet and self parking ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - 2 bars/lounges - 2 restaurants - A beach bar - Private picnics ### Restaurants on site - Bambuco - Casa Mayor - Freddy's Bar - Woodend by Curtis Stone ### Things to do - 24-hour gym - Art gallery - Fitness classes - Free bicycle rentals - Full-service spa - Games - Pilates classes - Sailing - Scuba diving - Shopping - Steam room - Table tennis - Volleyball - Water sports equipment ### Family friendly - Baby bath - Children's books - Children's dinnerware - Grocery/convenience store - High chair - In-room babysitting - In-room cot - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Turndown service - Wedding services ### Business services - 2 meeting rooms - 377 square feet of conference space - Computer station ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 9 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 step to reach entrance - Tile flooring in room - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) ### More - 16 buildings - 2 floors - Banquet hall - Built in 1980 - Designated smoking areas (fines apply) - Humane treatment of captive wild animals - Renovated entire property - December 2022 - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Down comforter - Free cot - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Bathtub or shower - Children's slippers - Designer toiletries - Dressing gowns - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Espresso maker - Free bottled water - Minibar - Toaster oven ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Cleaning products are eco-friendly - Connecting rooms available - Dryer - Eco-friendly toiletries - Electrical adapters - Free daily newspapers - Iron/ironing board on request - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Portable fan - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of MXN 4000, per pet, per stay, plus a deposit of MXN 4000 per stay Service animals are welcome, and are exempt from fees 2 total (up to 5 kg per pet) Food and water bowls are available ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are available for MXN 129.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by wire transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4) - Pet deposit: MXN 4000 per stay - Pet fee: MXN 4000 per pet, per stay - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: MXN 129.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Parties and events are allowed on site Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 008-007-005264/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 7:00 AM to 7:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation A car is recommended for transport to and from this property Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Belmond Maroma Belmond Maroma Resort Belmond Resort Maroma Belmond Maroma Resort Maroma Hotel Playa Del Carmen Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen Maroma Resort Spa ## Frequently asked questions ### Is Maroma, A Belmond Hotel, Riviera Maya pet-friendly? ### How much does it cost to stay at Maroma, A Belmond Hotel, Riviera Maya? ### How much is parking at Maroma, A Belmond Hotel, Riviera Maya? ### What time is check-in at Maroma, A Belmond Hotel, Riviera Maya? ### What time is check-out at Maroma, A Belmond Hotel, Riviera Maya? ### Does Maroma, A Belmond Hotel, Riviera Maya provide a shuttle to the airport? ### Where is Maroma, A Belmond Hotel, Riviera Maya located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Maroma, A Belmond Hotel, Riviera Maya Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.2 Location ### 9.8 Staff & service ### 9.6 Property conditions & facilities 10 - Excellent 106 8 - Good 13 6 - Okay 3 4 - Poor 1 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Daenen 13 Jan 2026 Service, staff and amenities were amazing. ##### Daenen Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### James 19 Jan 2026 Liked: Cleanliness, property conditions & facilities We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our stay. From the arrival welcome ritual to the departure treats, the staff was unbelievably hospitable. They even made us custom hats that said fiance/fiancee! We will definitely be back. ![](https://a.travel-assets.com/ugc/hotel-reviews/9d2a871b-5754-4e4b-8e2c-ff5ec9e14a8c-1768847225300.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e8e0763f-aa87-48a5-876c-c2695029656f-1768847221851.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/66019295-caff-4699-aa87-62b99db98eb6-1768847224350.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/231f01da-1908-4a2b-895e-8b652daba732-1768847228779.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Sarrah 27 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable. ##### Sarrah Stayed 9 nights in Nov 2023 Verified ### 10/10 Excellent #### Morgan 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel with local flora & fauna Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again. ##### Morgan Stayed 3 nights in Aug 2025 Verified ### 10/10 Excellent #### David 19 Sept 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Maroma rocks! I love this hotel. ##### David Verified ### 10/10 Excellent #### Jennifer 13 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities There are no other words other than Maroma is magical. Pictures don't fully capture its essence; it's felt the moment you arrive. The care and attention to detail for each guest is truly remarkable, and deeply genuine. My stay was unlike anything I have ever experienced in the best way possible. Every person who works here is so kind and helpful. Nestled between the jungle and ocean, it is such a reprieve from everyday life. The amenities are luxurious, and it is such a relaxing and peaceful environment. I will be back and recommend anyone to book a stay. It's well worth it. ##### Jennifer Stayed 4 nights in Aug 2025 Verified ### 10/10 Excellent #### Al 23 Sept 2015 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Belmond Paradise away from home. The service was excellent throughout the hotel. All the staff especially Moises in the resturant & Sergio by the beach. Rafa at the hospitality desk. ##### Al Verified ### 10/10 Excellent #### Morgan 26 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again. ![](https://a.travel-assets.com/ugc/hotel-reviews/a3e7a3e6-792a-4a8c-aebe-579b99023342-1756249884134.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Morgan Stayed 1 night in Aug 2025 Verified ### 10/10 Excellent #### Luis 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### El mejor hotel Mi hotel favorito ##### Luis Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Cathrine 25 Jul 2024 #### 5 🌟🌟🌟🌟 Dette var høydepunktet på turen vår som var 4 uker i Mexico. Verdens mest sjarmerende hotell. En drøm å bo her! ![](https://a.travel-assets.com/ugc/hotel-reviews/267824DD34483102420C979EBD4DF0942838BDEF1721891871061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cathrine Stayed 2 nights in Jul 2024 Verified ### 10/10 Excellent #### Verified traveller 30 Mar 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO. ##### Verified traveller Stayed 4 nights in Mar 2021 Verified ### 10/10 Excellent #### idris 28 Mar 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Beautiful resort ##### idris Stayed 1 night in Mar 2021 Verified ### 4/10 Poor #### Verified traveller 11 Feb 2021 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Literally on the beach, could see the ocean and hear the waves at all times ##### Verified traveller Stayed 2 nights in Feb 2021 Verified ### 10/10 Excellent #### RYAN 16 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charming and Authentic Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming. ##### RYAN Stayed 2 nights in Nov 2020 Verified ### 8/10 Good #### Ma. Esther 11 Nov 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Viaje El servicio excelente, la comida tbien aunque los precios son altos y el cuarto necesita una remodelacion ##### Ma. Esther Stayed 4 nights in Nov 2020 Verified ### 10/10 Excellent #### Beverly 29 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family. ##### Beverly Stayed 3 nights in Oct 2020 Verified ### 10/10 Excellent #### Stephen 29 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic Stay At The Belmond Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel. ##### Stephen Stayed 7 nights in Sep 2020 Verified ### 10/10 Excellent #### Verified traveller 25 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, excellent service and staff. Best beach in the world. ##### Verified traveller Stayed 4 nights in Feb 2020 Verified ### 10/10 Excellent #### Verified traveller 9 Feb 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Outstanding food and service, great beach and beach amenities ##### Verified traveller Stayed 2 nights in Feb 2020 Verified ### 8/10 Good #### Verified traveller 2 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### maroma another wonderful stay at Maroma. The people make this resort super special ##### Verified traveller Stayed 1 night in Jan 2020 Verified ### 10/10 Excellent #### Barbara 30 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone! ##### Barbara Stayed 4 nights in Jan 2020 Verified ### 10/10 Excellent #### Sarah 24 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return. ##### Sarah Stayed 4 nights in Jan 2020 Verified ### 10/10 Excellent #### Dave 17 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome small boutique hotel with exquisite service! Food was awesome! We will be back. ##### Dave Stayed 10 nights in Jan 2020 Verified ### 6/10 Okay #### Nick 15 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world. ##### Nick Stayed 2 nights in Jan 2020 Verified ### 10/10 Excellent #### Virginia 15 Jan 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga. ##### Virginia Stayed 4 nights in Jan 2020 ### Expedia's Latest Trends ### Hotels > - [Exotic Resort in Mexico with private plunge pool!!](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Exotic-Resort-In-Mexico-With-Private-Plunge-Pool.h90950784.Hotel-Information) > - [The Fives Downtown Hotel - Curio Collection by Hilton](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Fives-Downtown-Hotel-Residences.h19138867.Hotel-Information) > - [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > - [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > - [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > - 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