Title: Villas Casa de Aves Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=9380499&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Villas Casa de Aves Rejuvenating body treatments and soul-soothing massages and facials complement outdoor adventures at this lakeside retreat ## Photo gallery for Villas Casa de Aves ![Aerial view - Villas Casa de Aves (San Miguel de Allende)](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/3f11d1cb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night - Villas Casa de Aves (San Miguel de Allende)](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/3d42885d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![32-inch flat-screen TV with satellite channels, TV - Villas Casa de Aves (San Miguel de Allende)](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/543b22af.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Facials - Villas Casa de Aves (San Miguel de Allende)](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/515b65f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - Villas Casa de Aves (San Miguel de Allende)](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/031c0302.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Villas Casa de Aves sits peacefully by the lake, offering guests a perfect escape. Travelers relax in the steam room or treat themselves to massages and facials. The Las Terrazas restaurant serves delicious meals, while kayaking and ziplining provide exciting activity options. ## Reviews 6.8 ## Popular amenities - Pool - Free Wi-Fi - Restaurant - Gym - Breakfast available - Business services ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-04&endDate=2026-03-05&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Double Room ![Double Room | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/8e372b14.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Individually furnished Individually decorated Flat-screen TV Private bathroom Rainfall showerhead Hairdryer Satellite channels Daily housekeeping - 431 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Suite ![Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/0bf11152.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Balcony or patio Individually furnished Individually decorated Fireplace Private hot tub Flat-screen TV Private bathroom Rainfall showerhead - 646 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite ![Junior Suite | Individually decorated, individually furnished, free WiFi, bed sheets](https://images.trvl-media.com/lodging/10000000/9390000/9380500/9380499/1c90e101.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony or patio Individually furnished Individually decorated Fireplace Private hot tub Flat-screen TV Private bathroom Rainfall showerhead - 861 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![42-inch TV with cable channels](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1530000/1529900/1529814/31a22727_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Real de Minas San Miguel de Allende San Miguel de Allende - Pool - Pet-friendly - Kids’ pool - Free Wi-Fi 8.6 Excellent 1,698 reviews £64 includes taxes & fees 5 Mar - 6 Mar [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Real-De-Minas-San-Miguel-De-Allende.h1529814.Hotel-Information?chkin=2026-3-5&chkout=2026-3-6&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) Ad ![Deluxe Room, Courtyard View | Egyptian cotton sheets, premium bedding, down duvets, in-room safe](https://mediaim.expedia.com/lodging/124000000/123350000/123344400/123344389/6f317d46.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel C. Andreu Zona Centro - Spa - Pet-friendly - Free Wi-Fi - Air-conditioning 7.0 Good 2 reviews £135 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Hotel-C-Andreu.h123344389.Hotel-Information?chkin=2026-3-24&chkout=2026-3-25&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) Ad ![Garden](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1550000/1540200/1540171/w2877h1440x3y0-873ecd2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hacienda El Santuario San Miguel de Allende Zona Centro - Spa - Pet-friendly - Free Wi-Fi - Restaurant 9.0 Wonderful 989 reviews £172 includes taxes & fees 10 Mar - 11 Mar [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Hacienda-El-Santuario-San-Miguel-De-Allende.h1540171.Hotel-Information?chkin=2026-3-10&chkout=2026-3-11&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/72000000/71630000/71627800/71627788/5f9f17aa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Amatte San Miguel de Allende Valle del Maiz - Pool - Pet-friendly - Parking included - Free Wi-Fi 8.8 Excellent 124 reviews [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Amatte-Wellnest-Community.h71627788.Hotel-Information?chkin=2026-3-18&chkout=2026-3-19&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/112000000/111220000/111215400/111215364/25776494_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cleviá, San Miguel de Allende, Autograph Collection San Miguel de Allende - Pool - Kids’ pool - Free Wi-Fi - Restaurant 9.0 Wonderful 10 reviews £305 includes taxes & fees 10 Mar - 11 Mar [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Clevia.h111215364.Hotel-Information?chkin=2026-3-10&chkout=2026-3-11&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) Ad ![Outdoor pool, free pool cabanas](https://images.trvl-media.com/lodging/77000000/76420000/76418200/76418189/4ccbce41.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### NUMU Boutique Hotel, The Unbound Collection by Hyatt Zona Centro - Pool - Spa - Pet-friendly - Parking included 9.6 Exceptional 158 reviews £368 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Numu-Boutique-Hotel.h76418189.Hotel-Information?chkin=2026-3-8&chkout=2026-3-9&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) Ad ![Family Villa, 5 Bedrooms | Premium bedding, in-room safe, individually decorated](https://images.trvl-media.com/lodging/89000000/88870000/88865300/88865254/9af3a00e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Agua Bendita San Miguel de Allende San Miguel de Allende - Pool - Parking included - Free Wi-Fi - Restaurant [](https://www.expedia.co.uk/San-Miguel-De-Allende-Hotels-Agua-Bendita-San-Miguel-De-Allende.h88865254.Hotel-Information?chkin=2026-3-18&chkout=2026-3-19&rm1=a2®ionId=9796&destination=San Miguel de Allende&destType=MARKET&latLong=20.91445,-100.745232&searchId=678e6d83-ff2d-4c15-bff5-7c808d0525da&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Miguel-De-Allende-Hotels-Villas-Casa-De-Aves.h9380499.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Miguel-De-Allende-Hotels-Villas-Casa-De-Aves.h9380499.Hotel-Information) ## About the area Located in San Miguel de Allende, Villas Casa de Aves is in a rural area and on a lake. Chapel of Jimmy Ray Gallery and San Miguel de Allende Historical Museum are cultural highlights, and some of the area's activities can be experienced at Malanquin Golf Club and Ventanas de San Miguel. Xote Aquatic Park and Allende Garden are also worth visiting. [Visit our San Miguel de Allende travel guide](https://www.expedia.co.uk/San-Miguel-De-Allende.dx9796) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.98095%2C-100.81015&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=W--YBFIo0BWWuXRCGrVf97NuhTs=) Los Fresnos No 1, Col. Montecillo de Nieto, San Miguel de Allende, GTO ### What's nearby - ![Wonderful ](https://images.trvl-media.com/place/6320283/d35fb906-eef2-4961-a51a-e2f73e79b2e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sanctuary of Atotonilco 5 min drive \- 3.1 miles - ![A subterranean hot spring you say? Just outside San Miguel de Allende is a natural hot spring leading to a cave. After spending an indulgent and blissful morning at La Gruta Spa, I'm not sure why we ever left. #troveon](https://images.trvl-media.com/place/6320309/6fee9cbe-7249-483c-9748-c159d503b6ea.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Gruta Spa 5 min drive \- 2.9 miles - Xote Aquatic Park 4 min drive \- 1.9 miles - Escondido Place 5 min drive \- 2.6 miles - Chapel of Jimmy Ray Gallery 6 min drive \- 3.3 miles ### Getting around - León, Guanajuato (BJX-Del Bajío) 100 min drive ### Restaurants - Gorditas Don Ciro 8 min drive - Birria Xalisco 10 min drive - Mama Mia Campestre 4 min drive - La Burger 5 min drive - Tarragon Al Fresco 8 min drive ## About this property ### Villas Casa de Aves Boutique hotel near La Gruta Spa A terrace, a garden and laundry facilities are just a few of the amenities provided at Villas Casa de Aves. Active travellers can enjoy ziplining, horse riding and mountain biking at this hotel. For some rest and relaxation, visit the steam room, and indulge in a massage or a facial. The on-site Mexican cuisine restaurant, Las Terrazas, offers breakfast, lunch and dinner. Enjoy the gym, as well as activities such as kayaking. Free in-room WiFi is available to all guests, along with a bar and a business centre. Additional perks include: - An outdoor pool - Cooked-to-order breakfast (surcharge), bike hire and wedding services - A banquet hall, a 24-hour front desk and luggage storage - 1 meeting room Room features All guestrooms are individually furnished, and boast comforts such as free WiFi and room service. More conveniences in all rooms include: - Bathrooms with rainfall showers and hairdryers - 32-inch flat-screen TVs with satellite channels - Daily housekeeping and phones ## Similar properties ![42-inch TV with cable channels](https://images.trvl-media.com/lodging/2000000/1530000/1529900/1529814/077b092a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Real de Minas San Miguel de Allende San Miguel de Allende - Pool - Pet-friendly - Kids’ pool - Free Wi-Fi 8.6 Excellent 1,698 reviews £64 includes taxes & fees 5 Mar - 6 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-05&endDate=2026-03-06&selected=1529814&PinnedHotelID=1529814&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/64000000/63050000/63047500/63047476/e4926ef7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Albor San Miguel de Allende, Tapestry Collection by Hilton San Miguel de Allende - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.0 Wonderful 386 reviews £115 includes taxes & fees 8 Mar - 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Pool - Pet-friendly - Parking included - Free Wi-Fi 8.4 Very good 258 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=2135128&PinnedHotelID=2135128&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=9380499&PinnedHotelID=9380499&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=9380499,1529814,63047476,60606714,889288) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Daily cooked-to-order breakfast available 8 AM to 11:00 AM for a fee: MXN 100 to 200 for adults and MXN 100 to 150 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Las Terrazas ### Things to do - Bicycle rentals - Gym - Horseback riding/rentals - Kayaking - Mountain biking - Outdoor pool - Steam room - Ziplining ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Housekeeping (daily) - Wedding services ### Business services - Business centre - Meeting room ### Outdoors - Garden - On a lake - Terrace ### Spa - Facials - Massage ### Accessibility - No lift ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels ### Food and drink - Room service ### More - Individual decor - Individual furnishings - Phone ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Minimum check-in age - 18 ### Check-out Check-out before 1 PM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 100 to 200 for adults and MXN 100 to 150 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts No pets and no service animals are allowed at this property ### Property is also known as Casa Aves Hotel San Miguel de Allende Casa Aves Hotel Casa Aves San Miguel de Allende Casa Aves Casa de Aves Villas Casa de Aves Hotel Villas Casa de Aves San Miguel de Allende Villas Casa de Aves Hotel San Miguel de Allende ## Frequently asked questions ### Does Villas Casa de Aves have a pool? ### Is Villas Casa de Aves pet-friendly? ### How much is parking at Villas Casa de Aves? ### What time is check-in at Villas Casa de Aves? ### What time is check-out at Villas Casa de Aves? ### Where is Villas Casa de Aves located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Villas Casa de Aves Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.8 Cleanliness ### 6.0 Location ### 6.6 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 7 8 - Good 3 6 - Okay 3 4 - Poor 2 2 - Terrible 4 ## Reviews ### 6/10 Okay #### Paulina Escobar 28 Feb 2022 Liked: Staff & service, room comfort Disliked: Cleanliness, property conditions & facilities #### No es recomendable ir en pareja La alberca no está templada, el agua está helada, el temazcal tampoco sirve, si pagas por medio de cualquier aplicación, no te dan el desayuno. No lo recomiendo para ir en pareja, es mejor con niños para que disfruten de correr en las áreas verdes. La tirolesa funciona hasta la 1 de la tarde y sólo es para niños. Es pet friendly y hay popos por los jardines, debes caminar con cuidado. El desayuno muy caro y bastante pobre.(malo) ##### Paulina Escobar Stayed 1 night in Feb 2022 ### 10/10 Excellent #### Verified traveller 17 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es hermoso y las habitaciones espectaculares los jardines enormes y bellos ##### Verified traveller Stayed 1 night in Aug 2019 ### 4/10 Poor #### Jose, Leon 15 Apr 2019 Disliked: Cleanliness, staff & service, property conditions & facilities Los cuartos son descuidados, la limpieza no es buena, pero el restaurante es riquísimo ##### Jose Stayed 1 night in Dec 2018 ### 2/10 Terrible #### ALEJANDRO 13 Aug 2018 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities #### Descanso en fin de semana Terrible experiencia desde la recepción por parte de personal que no tiene la mínima idea de un hotel y de recepción de huéspedes, sin experiencia y que es un chamaco quien no cubre el perfil. Adicional grave problema GOTERAS en toda la habitación, sin luces suficientes y sin la mas mínima atención del personal del hotel, bueno creo que no existe personal. Se denota una falta total de mantenimiento en todos los espacios, que lamentable desperdicio de lugar y de nuestro dinero y espacios que se buscan para relajarse. PESIMO y NO RECOMENDABLE. ##### ALEJANDRO Stayed 1 night in Aug 2018 ### 10/10 Excellent #### Yas, Jalisco 30 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy relajante Un excelente lugar para olvidarte de todo, muy recomendable. ##### Yas Stayed 3 nights in Jul 2018 ### 10/10 Excellent #### Verified traveller 4 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Privacidad total Para perderte un fin de semana con tu pareja , las instalaciones muy buenas excelente servicio, no tan cerca del centro de San Miguel , pero vale la pena , yo lo repetiría. ##### Verified traveller Stayed 1 night in Sep 2017 ### 2/10 Terrible #### Cecilia, Monterrey 10 Sept 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel descuidado No tiene nada de las características que se muestran en la página. Descuidado sin amenidades ni personal suficiente. No vayan!!!! ##### Cecilia Stayed 1 night in Sep 2017 ### 8/10 Good #### Churros, G.G. 28 Apr 2017 Liked: Room comfort Disliked: Staff & service #### Pueblo mágico muy magico Muy agradable. Aunque el acceso de las zonas de estacionamiento hasta las habitaciones no es muy sencillo. El personal es inexistente durante la noche. Es algo raro. Si tienes alguna duda. Te quedarás con ella después de las 11 p.m ##### Churros ### 10/10 Excellent #### Antonio, Queretaro 20 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy agradable para descansar Fuera de la ciudad ideal para estar tranquilo apartados del ruido que pudiera haber en la ciudad ##### Antonio ### 2/10 Terrible #### Ale, Queretaro 30 Jan 2017 Disliked: Staff & service #### Pésimo servicio Muy decepcionada. Llegamos a la una de la mañana y no habia nadie en recepcion o un velador. Estuvimos recorriendo todas las instalaciones para que alguien nos recibiera. (Además peligroso para los huéspedes porque cualquiera se mete y nadie se entera) Tuvimos que ir a buscar otro lugar para hospedarnos. Hablamos al día siguiente y quien nos atendió fatal su servicio ni una disculpa nos ofreció y además dijo que el problema no había sido de ellos ya que nunca tuvieron una reservación registrada. Mandamos nuestro correo de confirmación y el cargo a la tarjeta y su respuesta fue que iban a ver que pasó pero no podían hacer reembolso porque nunca tuvieron ellos en su sistema la reservación. No sabemos de quién fue el error pero esperarías que hubiera algo de atención al cliente por haber provocado tal disgusto. ##### Ale ### 10/10 Excellent #### Jorge 10 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful hotel Beautiful hotel and rooms. The restaurant service was slow and had a limited selection but it was otherwise a great stay. ##### Jorge ### 6/10 Okay #### Tam, Mexico 1 Jan 2017 Liked: Cleanliness, staff & service, room comfort #### サンミゲルかから離れているが客室も広く快適なホテル ジャグジー付きでとても快適。またレストランも美味しいが給湯器がボイラータイプでジャグジーにお湯をいれると容量が不足してしまう。 ##### Tam ### 8/10 Good #### Leo, v 18 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ideal para pasar un fin de semana en familia Un lugar muy tranquilo en contacto con la naturaleza. El único detalle es que el restaurante no funcione entre semana ##### Leo ### 6/10 Okay #### Verified traveller 20 Aug 2015 Liked: Cleanliness, property conditions & facilities Disliked: Room comfort #### Es un hotel muyyy lejos de san miguel Este hotel tuvo peesimo servicio al grado q cuando llegamos no habia ni quien nos diera la llave de la habitacion tuvimos q meternos a urgar en la oficina y lo peeeor la ubicacion y peeor aun no tiene agua Caliente mi peor experiencia ##### Verified traveller ### 8/10 Good #### José, Cuajimalpa 24 Jun 2015 Liked: Cleanliness, staff & service, room comfort .....sorpresa, buen hotel. ##### José ### 10/10 Excellent #### rodrigo 4 Mar 2019 Liked: Cleanliness, property conditions & facilities, room comfort ##### rodrigo Stayed 1 night in Mar 2019 ### 4/10 Poor #### Verified traveller 3 Jan 2019 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service ##### Verified traveller Stayed 5 nights in Dec 2018 ### 10/10 Excellent #### Verified traveller 26 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller ### 2/10 Terrible #### Verified traveller 11 Apr 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller ### Expedia's Latest Trends ### Hotels > - 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