Ratings based on 1,378 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from LA

The price is right!

Posted 08-Feb-2016
My husband and I went for our 5th year anniversary and it was lovely. Lots of options for you to eat, among having the buffet restaurants they had I believe over 5 restaurants that were really good too. The bartenders were really nice and friendly and so was the staff. Everyone was always in a happy and good mood. My husband booked us the Privileged suite so we got some nice amenities with that too. Overall, if I were to come back I would come back to this hotel. It's also children friendly which was nice to see since I have two kids of my own and I would want to being them here. Beach was very pretty, lots of seating every where but would get full sometimes because everyone wanted to be at the beach and why would you not? One semi minor thing was sometimes house keeping would take a while to get to our room but overall amazing experience!
4 out of 5
Recommended
for Couples
by A verified traveller

Privileged rooms are the best! beautiful beach!

Posted 03-Feb-2016
Pros: Very close to the airport! beautiful beach, easy access to the beach! renovated rooms and bar and pool!
Cons: the main restaurant still to be upgraded! the food still the same(good)
We enjoyed our stay at this hotel! Our 3rd time there, but this time the rooms and the beach and bar on the beach were upgraded! Clean, quite privileged beach!
Comment from Hotel Management
05-Feb-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback and beautiful photos about your vacation at our Resort. It is nice to know that you had a spectacular trip and that you had a good time and enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Regards
2 out of 5
by A verified traveller from paris

Chambre en categorie privilege face a une discothe

Posted 30-Jan-2016
Chambre en categorie privilege(très bien)mais à 50 metres l'hotel a ouvert une discotheque exterieur avec competition de dg internationaux le we de 15h a 6h du matin(les vitres ont vibré jusqu'à 6h!!en semaine 1h du mat.réclamation a l'acceuil sans reponse que faite vous devant une situation aussi intolerable pour un hotel??
Comment from Hotel Management
03-Feb-2016 by General Manager, Hotel Management
Dear Regis, We would like to thank you for choosing our Resort as your host on your recent gateway to our destination. Regarding your comments, we would like to apologize for any inconveniences you may have experienced during your stay with us. We thank you for bringing these matters to our attention in order to improve these shortfalls with the departments involved. It is possible we will not be able to recover your confidence to our brand, but we sincerely hope to have another opportunity to redeem ourselves in your eyes and welcome you back. Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jan-2016
It whas the best vacation ever no words you must go
Comment from Hotel Management
03-Feb-2016 by General Manager, Hotel Management
Dear Guest, My warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again. Best Regards
1 out of 5
by A verified traveller from Seattle

Don't go.

Posted 24-Jan-2016
Pros: The grounds/gardens are well maintained, best part of this hotel was leaving it.
Cons: All of above, this resort isn't just tired its exhausted!
Location: There's nothing of note nearby, you'll need a rental car or be subjected to a a $40 USD each way taxi into Punta Cana.
4hrs to check in. Pressued to take a timeshare tour. Smoking allowed in the bar, restaurants, around pool area and in the rooms. Your controlled where you eat, no freedom of selection, drunken guests in restaurants, vodka supplied in the main restaurant at breakfast. Hidden charge on the golf its $50 per person for a MANDATORY cart, playing or passenge. Electronic keys fail on almost on a daily basis. Leaking toilet above room 2105 and above the bathtub. Beach towels are rags, tanning oil in parts of the pool (not all parts) very loud vocal staff evrywhere. Food is the pits, cold in the restaurants, 2 friend in hospital for 3 nights with Amoeba parasite, I'm on a ten day course of Metronidazole. Wifi is frustratenly intermittent, tv was snowy with poor reception.
Comment from Hotel Management
07-Feb-2016 by General Manager, Hotel Management
Dear Gerry, Thank you for sharing your feedback with us. Please accept our most sincere apologies for the inconvenience you have experienced with your room, be assured that all your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. We hope this experience won´t stop you for giving us the opportunity to host you a treat you as you deserve. Regards
3 out of 5
Recommended
for Everyone
by A verified traveller from MA

Posted 19-Jan-2016
Pros: beer and drinks are decently cold and food is not bad.
Cons: Central A/C, cleaner pool and get rid of the guys trying to sell yo packages and day trips, they are rude and pushy - and they overcharge you!!!
Location: Don't go to the shopping center that they recommend you to go, hire a driver/rent a car and go to playa bibijagua, it's a nice beach and local vendors
I never write reviews, but I thought I had to this time. My family and I just went on vacation to Punta Cana in the DR for the first time, we were really looking forward to the warm weather. We stayed in one of the Junior suites, it was pretty clean, the maid was wicked friendly and nice, she'd give us more water or beer if we needed more and was always very helpful. The room overall was ok, but the bathroom had an awful shower stall, it was tiny, and plastic made, no drain, so it was just a 3" hole in the middle of it, the shower curtain was nasty, one of those super thin liners that would stick to your body all the time so you have to kind of stick it to the sides of the shower and the bathroom floor is just a big nasty puddle afterwards. It was central ac and I believe they never clean it, my room started smelling like mold after a couple of days and that was not good for my daughter, she ended up getting sick during our stay. Now let's talk about the hotel staff... The ladies are amazing, super friendly, but all the guys are super pushy and rude, as soon as you get there they try to sell you timeshare and daily trips - BIG TIP: if you wanna book anything try to book it online, because they overcharge you at the hotel!! and if you say no to those guys trying to sell you "deals" they get upset at you and don't even make eye contact if they see you again, they are SO RUDE, especially this one guy David!!! Just rude! Do not go to the "shopping center" it's awful.
Comment from Hotel Management
25-Jan-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback about your vacation at our Resort. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Please be assured that all your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Moreover, we are so glad to hear you were impressed with our facilities and our staff's friendly and courteous service! One more time, thank you for your review. Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from São Paulo, SP

Férias

Posted 19-Jan-2016
Pros: A cama era sensacional, dormem 3 pessoas tranquilas nela. Bar também sempre muito bom e sem demoras
Cons: Eu diria apenas o chuveiro pois ficou em um lugar extremamente pequeno, isso é uma coisa que DEVE ser melhorada
Location: Localização ótima, 20 minutos do aeroporto e perto de todas as atividades turísticas da região com exceção da ilha saona que é bem mais longe!!
Não tenho o que reclamar do hotel, desde a chegada até o momento da saída não tive problemas algum com nenhum segmento, com certeza voltaria a frequentar lá e indicaria a amigos próximos pois atendeu meus padrões de viagem
Comment from Hotel Management
26-Jan-2016 by General Manager, Hotel Management
Dear Patricia, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip! It is great to know that you had a good time and enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and comfortable hotel!

Posted 13-Jan-2016
Catalonia was great. The staff is so welcoming and nice - seriously everyone is helpful! Weirdly enough, the staff at the front desk turned me off but everyone else rocks / especially the restaurant staff! This is a solid 3.5/5 star hotel. It's very comfortable and nice, it's not luxurious but for an affordable vacation this is perfect. This hotel is both couples-friendly and family-friendly. My fiancé and I preferred the food at the buffet and pool snack bar over the at la carte restaurants - the buffet food was good and there was a great variety. This hotel offers a standard package and a "Priveleged" package, which costs more per person per night in order to have a few amenities - we didn't think it was worth the price and we're happy we didn't pay extra. Something cool - they have a little shopping area on the hotel grounds: cigar shop, pharmacy, clothing shops, photographers, market for magazines, snacks, alcohol, etc so you're covered if you forget anything. One tip: if you order any of the frozen drinks (which are yummy), make sure you ask with alcohol. The staff defaults to virgin drinks even if you're an adult, which I quickly realized when I didn't get a buzz! :)
Comment from Hotel Management
19-Jan-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip! It is great to know that you had a good time and enjoyed our facilities and services. We definitely hope you will decide to visit us again in the future; it will be our pleasure to welcome and pamper you once again! Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveller from 도미니카 공화국

아름다운 해변과 편안한 객실!!!

Posted 08-Jan-2016
Pros: 시설 및 음식 그리고 호텔의 경관, 전체적으로 만족스러움. 직원들의 친절함까지!!!
Cons: 별로 모르겠음.
Location: 양호함.
객실 구조가 사용하기에 매우 편안하게 잘 구성되어 있음. 호텔의 전경 및 자연경관이 매우 좋음. 뷔페음식 및 레스토랑 음식이 만족스러움. 해변이 붙어있어서 아이들과 함께 여행하기에 매우 좋음.
Comment from Hotel Management
14-Jan-2016 by General Manager, Hotel Management
Dear Alex, Thank you for your nice remarks about our delicious food, drinks and our phenomenal staff. Is always motivating for our staff to receive comments like yours. We assure you that we will share your review so that they know they were part of your happiness. Hopefully, you could give us the opportunity to serve you again soon. Best Regards
3 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

Nice Beach

Posted 04-Jan-2016
Room small. Pushy staff that stalks you to sign for stuff. A/C in room is inadequate. WiFi hardly works. The beach/pool towels constantly run out. The positive side- great beach. Good food. I would recommend this place only for those two reasons.
Comment from Hotel Management
05-Jan-2016 by General Manager, Hotel Management
Dear Derek, Let us apologize for not exceeding your expectations in some aspects of your stay with us. Would be a pleasure to have you back at the hotel to give you the best service and make your unforgettable experience as the first time, once again, our sincere apologies. Best Regards