I never write reviews, but I thought I had to this time. My family and I just went on vacation to Punta Cana in the DR for the first time, we were really looking forward to the warm weather. We stayed in one of the Junior suites, it was pretty clean, the maid was wicked friendly and nice, she'd give us more water or beer if we needed more and was always very helpful. The room overall was ok, but the bathroom had an awful shower stall, it was tiny, and plastic made, no drain, so it was just a 3" hole in the middle of it, the shower curtain was nasty, one of those super thin liners that would stick to your body all the time so you have to kind of stick it to the sides of the shower and the bathroom floor is just a big nasty puddle afterwards. It was central ac and I believe they never clean it, my room started smelling like mold after a couple of days and that was not good for my daughter, she ended up getting sick during our stay.
Now let's talk about the hotel staff... The ladies are amazing, super friendly, but all the guys are super pushy and rude, as soon as you get there they try to sell you timeshare and daily trips - BIG TIP: if you wanna book anything try to book it online, because they overcharge you at the hotel!! and if you say no to those guys trying to sell you "deals" they get upset at you and don't even make eye contact if they see you again, they are SO RUDE, especially this one guy David!!! Just rude! Do not go to the "shopping center" it's awful.
Comment from Hotel Management
25-Jan-2016 by General Manager, Hotel Management
Thank you for taking the time to post your feedback about your vacation at our Resort. Let us apologize for not exceeding your expectations in some aspects of your stay with us. All your comments have been shared with the head departments involved. Please be assured that all your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can. Moreover,
we are so glad to hear you were impressed with our facilities and our staff's friendly and courteous service!
One more time, thank you for your review.