Nice location, not good maintenance
We went for a wedding and were several rooms from our side that AC were not working, room service was so bad, staff was very friendly but not solving. Except for Manaure at Japanese rest, Flor at Exclusive room, Carlos at Pure, and Noemi at front desk... service ia not the best. Exterior infraestructure is very good, not the rooms, at least the old ones. Lagoons are not clean, helping to grow the population of mosquitos. Rooms are being remodeled with nice arquitecture and confort.
Comment from Hotel Management
26-May-2016 by General Manager, Hotel Management
Thank you for sharing your comments with us. It's very disappointing for us to hear that you didn't enjoy your stay and we truly regret that we couldn't exceed your expectations. As you may know, we pride ourselves on providing exceptional customer service and we highly value our guest opinions and care deeply for their satisfaction, therefore, we always encourage all our guests to inform our Guest Service if any inconvenience happens during their stay, so they can have an amazing stay.
We hope this experience won’t stop you for giving us the opportunity to host you a treat you as you deserve.